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IP Phone
7811
User manual
Cisco 7811 User Manual page 5
Multiplatform phones, 7800 series
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User manual
(102 pages)
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Contents
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Contents
C H A P T E R 3
Contacts
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
vi
Multiple Lines
37
View All Calls on Your Primary Line
Answer the Oldest Call First
View All Calls on Your Phone
Shared Lines
38
Add Yourself to a Call on a Shared Line
Call Center Features
39
Sign In as a Call Center Agent
Sign Out as a Call Center Agent
Change Your Status as a Call Center Agent
Accept a Call Center Call
Hold an Agent Call
40
Set a Disposition Code While on a Call Center Call
Trace a Call
41
Escalate a Call to a Supervisor
43
Corporate Directory
43
Dial a Contact in the Corporate Directory
Broadsoft Directory
43
Search for a Contact in Your Broadsoft Directory (Simple Search)
Search for a Contact in Your BroadSoft Directory (Advance Search)
Edit Your Contact Type in Your Broadsoft Directory
Edit Your BroadSoft Directory Name
Edit the Server Name of Your Broadsoft Directory
Edit User ID of Your Broadsoft Directory
Edit Your Broadsoft Directory Password
LDAP Directory
46
Search for a Contact in Your LDAP Directory
Personal Address Book
47
Add a New Contact to Your Personal Address Book
Add a New Contact to Your Personal Address Book with Phone Web Page
Search for a Contact in Your Personal Address Book
Call a Contact in Your Personal Address Book
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This manual is also suitable for:
7861
7841
7821
7800 series
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