Receiving New Chairs; New Chair Inspection; To Report Damage; Return Authorization - Champion ASCENT Operating Instructions And Service Manual

CAUTION: New chair inspection must be done by someone who has watched the
in-service DVD and understands the instruction pages. Improper operation of the chair
may damage the chair and void your warranty.
Note: For chairs with heat or heat and massage please refer to Appendix B.

New chair inspection

1. Remove all packing material including foam wrap and poly bag. If desired, the bag may
be replaced after examination.
2. Examine chair surfaces for damage.
Operate all chair functions and options. This may include tables, casters and chair
3.
positions. Do this immediately upon receipt of your chairs.

To report damage

1. If the freight carrier is still at your location (it is your right to hold the freight carrier
while you thoroughly inspect your delivery), note any damage on the bill of lading. Be
sure to keep shipping cartons, pallets and other shipping materials to prove damage to
the freight carrier. It is also important to save an undamaged carton and pallet in case
the chair must be returned to the factory.
2. Call Champion's customer service immediately to report the damage: 800-998-5018.
3. All claims must be filed by the consignee and reported to Champion Manufacturing, Inc.
within 5 days of receipt of the shipment.

Return authorization

1. Champion customer service must authorize all returns. Champion customer service will
issue a return authorization number by fax or email. The customer does have the right
to refuse any damaged chair from the carrier at the time of delivery.
2. All returns must be sent prepaid by the sender with the exception of provable shipping
damage.

Storage

1. Cover chair and store in a dry area.
2. DO NOT place objects on top of the chair that may damage the vinyl.

RECEIVING NEW CHAIRS

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Recliner Manual REV3 040715 cam