Table Of Contents; Contents - NEC Express5800/T120e Maintenance Guidance

Contents

Documents for This Product ...................................................................................................................................2
Contents .................................................................................................................................................................3
Notations Used in This Document ..........................................................................................................................6
Notations used in the text............................................................................................................................... 6
Optical disk drive............................................................................................................................................ 6
Hard disk drive ............................................................................................................................................... 6
Removable media .......................................................................................................................................... 6
Abbreviations of Operating Systems (Windows) ............................................................................................ 7
Trademarks ............................................................................................................................................................8
License Agreement Notice......................................................................................................................................9
Regulatory Notices ...............................................................................................................................................10
Warnings and Additions to This Document ........................................................................................................... 11
Latest editions .............................................................................................................................................. 11
Chapter 1
Maintenance ..........................................................................................................................................12
1.
Transfer, Movement, and Disposal...............................................................................................................13
1.1
Transfer to a Third Party ................................................................................................................... 13
1.2
Disposal of the Server and Consumables......................................................................................... 14
1.3
Regarding the Transportation of This Server .................................................................................... 14
1.4
Moving and Storing ........................................................................................................................... 14
2.
Daily Maintenance........................................................................................................................................16
2.1
Checking and Applying Updates ....................................................................................................... 16
2.2
Checking Alerts ................................................................................................................................. 16
2.3
Checking STATUS LED .................................................................................................................... 17
2.4
Backup.............................................................................................................................................. 17
2.5
Cleaning............................................................................................................................................ 17
2.5.1
Cleaning the server.............................................................................................................18
2.5.2
Cleaning the tape drive .......................................................................................................18
2.5.3
Cleaning the keyboard and mouse .....................................................................................18
3.
User Support ................................................................................................................................................19
3.1
Maintenance Services....................................................................................................................... 19
3.2
Before Asking for Repair ................................................................................................................... 19
4.
Collecting Failure Information ......................................................................................................................20
4.1
Collecting Event Logs ....................................................................................................................... 20
4.1.1
Windows Server 2012.........................................................................................................20
4.1.2
Windows Server 2008 R2 / Windows Server 2008 .............................................................22
4.2
Collecting Configuration Information ................................................................................................. 23
4.2.1
Windows Server 2012.........................................................................................................23
4.2.2
Windows Server 2008 R2/ Windows Server 2008 ..............................................................24
4.3
Collecting User-Mode Process Dump ............................................................................................... 24
4.4
Collecting Memory Dump.................................................................................................................. 24
5.
Troubleshooting ...........................................................................................................................................25
5.1
Problem of Powering On................................................................................................................... 25
5.2
Problem of Starting EXPRESSBUILDER .......................................................................................... 27
5.3
Problem of Installing OS ................................................................................................................... 28
5.4
Problem of Starting OS ..................................................................................................................... 31
5.5
Problem of When STOP Error........................................................................................................... 32
5.6
Problem of Operating a RAID System .............................................................................................. 33
Express5800/T120e Maintenance Guide
Contents
3