Introduction; Contact Information; Online Support; Contacting Patton Technical Services For Free Support - Patton SmartNode 4131 User Manual

SmartNode 4131 User Manual

Introduction

This chapter contains the following information:
• "Contact information"—describes how to contact Patton technical support for assistance.
• "Warranty Service and Returned Merchandise Authorizations
obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems:

Online Support

Available at— http://www.patton.com/support/kb.asp

Contacting Patton Technical Services for Free Support

REGION North America
Location Maryland, USA
Time Zone EST/EDT
UTC/GMT - 4/5 hours
Business Monday-Friday
Hours
8:00am to 5:00pm
Email support@patton.com support@patton.com
Phone + 1 301 975 1007
Fax +1 301 869 9293

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-
ment. All of our products are backed by a comprehensive warranty program.
If you purchased your equipment from a Patton Electronics reseller, ask your
Note
reseller how you should proceed with warranty service. It is often more con-
venient for you to work with your local reseller to obtain a replacement.
Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod-
uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work-
Introduction
Western Europe
Bern, Switzerland
CET/CEDT
UTC/GMT + 1/2 hours
Monday-Friday
09:00 to 12:00
13:30 to 17:30
+41 31 985 25 55
+41 31 985 2526
5 • Contacting Patton for Assistance
(RMAs)"—contains information about
Central & Eastern
Europe
Budapest, Hungary
CET/CEDT
UTC/GMT + 1/2 hours
Monday-Friday
8:30 to 17:00
support@patton.com
+36 439 3835
Middle East North
Africa
Beirut, Lebanon
EET/EEDT
UTC/GMT + 2/3 hours
Monday-Friday
8:00am to 5pm
support@patton.com
+96 1 359 1277
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