Evolis QUANTUM User Manual
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Evolis QUANTUM User Manual

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USER GUIDE

Evolis Card Printer © 2009. All rights reserved. July 2009.
Réf. KU12E. Rev A1.

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Summary of Contents for Evolis QUANTUM

  • Page 1: User Guide

    USER GUIDE Evolis Card Printer © 2009. All rights reserved. July 2009. Réf. KU12E. Rev A1.

  • Page 2: Environmental Information - Recycling Of End-Of-Life Products

    All the information contained in this document is subject to change without prior notice. Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Warranty Registration

    Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at www.evolis.com.

  • Page 4: Getting Started

    Evolis dealer, who will tell you the procedure to follow. Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.

  • Page 5: Description Of The Printer And Its Functions

    1-2 Description of the printer and its functions - Card input feeder - Control panel – Encoding module - Power cable socket – Printing module - On-off switch – Output stack - Ethernet socke – Reject hopper (20 x 0.76 mm or 30 mil cards) - Computer USB socket –...
  • Page 6 - Card input feeder and output stack release buttons - Reversible encoding module - Card turnover point - Encoder connections area - Thermal print head - Encoder attachment support - Cleaning rollers - Antenna attachment support - Serial N° label - Detachable cover - Card thickness adjustment gauge - Cover release button...

  • Page 7: Installation

    1-3 Installation 1-3a CONNECTING THE PRINTER ³ Connection to the power supply The printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. This is a Class A device.

  • Page 8: Connecting The Usb Cable

    ³ Connecting the USB cable Under no circumstances should you connect the USB data cable before installation of the printer driver is complete. Refer to the section on printer driver installation for further details, and follow the instructions carefully.

  • Page 9: Fitting The Ribbon

    1-3b RIBBONS Evolis original ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual.

  • Page 10: Loading The Cards

    1-3c CARDS )RU RSWLPXP TXDOLW\ WKH FDUGV XVHG PXVW EH ,62  FHUWLÀHG Use only the card types recommended by Evolis. Do not touch the printable surface of the cards in order to preserve print quality. 'R QRW XVH FDUGV WKDW KDYH EHHQ GDPDJHG IROGHG HPERVVHG RU GURSSHG RQ WKH ÁRRU Keep your cards protected from dust.

  • Page 11: Removing Printed Cards

    ³ Removing printed cards Once the print and/or encoding cycle is complete, cards are delivered into the output stack found on the left of the device. This has a capacity of 500 x 0.76 mm (30 mil) cards. ™ Remove the card output stack by pressing both release buttons š...

  • Page 12: Adjusting Card Thickness

    ³ Adjusting card thickness The printer is equipped with a manual card thickness adjustment mechanism found at the base of the card feeder. The printer accepts cards between 0.50 mm and 1 mm (20 to 40 mil) thick. The factory setting handles cards between 0.76 mm and 1 mm thick. To use cards 0.50 mm thick: ™...
  • Page 13 2SHQ WKH UHMHFW KRSSHU E\ UDLVLQJ WKH ÁDS š 5HPRYH WKH FDUGV IRXQG DQG FORVH WKH UHMHFW KRSSHU ÁDS DJDLQ Evolis advises you to empty the reject hopper regularly, such as whenever the ribbon is changed or during routine maintenance.

  • Page 14: Encoding Module

    Before attempting any work on the encoding module, it is essential to turn the machine off and unplug the power cable. For further details about the encoding module and its features, please refer to the KU15 manual available from your Evolis dealer.
  • Page 15 1-4b FUNCTIONAL CHARACTERISTICS AND AVAILABLE OPTIONS The encoding unit comprises: D À[HG HOHFWURQLF FRPSRQHQW ÀWWHG XQGHU WKH PHFKDQLFDO FRPSRQHQW a motorised unit including connection sockets, a magnetic strip read-write head, a smartcard contact station along with a dedicated area for contactless card encoders, with or without detachable antennae. ,Q LWV EDVLF FRQÀJXUDWLRQ WKH PRGXOH FRPSULVHV An encoding unit turning mechanism A 3-track HiCo/LoCo ISO 7811 magnetic encoding unit...
  • Page 16 Such adjustments can only be carried out by well-informed users. Ensure that instructions and advice relating to the assembly and disassembly of an encoder are strictly observed to adhere to user safety guidelines, and protect the integrity of the Quantum printer. 1-4c TURNING THE ENCODING MODULE Turning the encoding module should only be done after turning the machine off and unplugging the mains power cable.
  • Page 17 The module can be replaced by the user with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the encoding module. The dealer will supply a new encoding module if need be.

  • Page 18: Card Positioning

    Paramétrables en haute coercivité (HICO) ou en basse coercivité (LOCO) par simple clic à partir du pilote d’impression Windows, les encodeurs magnétiques Evolis sont cependant expédiés réglés par défaut en haute coercivité (HICO). Use only magnetic strip cards that comply with ISO 7810 and ISO 7811 standards.

  • Page 19: "Magnetic Encoder" Dialogue Box

    ³ “Magnetic Encoder” dialogue box The Magnetic Encoder dialog box opens when the Encoding Settings button is selected. Track settings is used to select the desired ISO standard for each magnetic strip. See the table in this Appendix for information regarding ISO 7811 standards. Coercivity sets the magnetic encoding to high (HiCo) or low (LoCo) coercivity.

  • Page 20: So 7811 Magnetic Encoding Standards

    1-4f CONTACT SMARTCARD ENCODING The smartcard contact station supplied on your Evolis machine can be used to program chips to ISO 7816-2 standards. To make contact with the station, the smartcard is positioned underneath it and is pushed mechanically towards it.
  • Page 21 The chip is programmed via the computer’s serial interface and the external coupler. Refer to the Evolis printer Programming Guide for further details on programming smartcards. Refer to the KU15 ‘Quantum Encoding Module’ manual for further details on connecting the smartcard encoder.

  • Page 22: Location Of The Antenna (Or The Encoder Including An Antenna)

    Integration of such a module must be carried out by specialist. The Evolis product catalogue also has printers equipped with a built-in encoder for contactless chips. Depending on the model, these encoders connect to the PC via an RS-232 interface (DB-9 socket) or a USB interface.
  • Page 23 The chip is programmed via the computer’s serial (or USB) interface connecting the built-in encoder and the computer. Refer to the Evolis printer Programming Guide for further details on programming contactless smartcards. Refer to the KU15 ‘Quantum Encoding Module’ manual for further details on connecting the smartcard encoder.

  • Page 24: Installing The Print Driver

    It is therefore essential to proceed in stages, changing settings only when you are completely sure. Evolis offers the option to revert to the factory settings at any time if the adjustments made do not give the expected results.
  • Page 25 2-2 Managing the print settings Before using your printer, it is essential to check and/or change the default print driver settings: Ribbon type Card type &DUG ÀQLVK RU WUHDWPHQW … <RX ZLOO ÀQG PRUH GHWDLOHG LQIRUPDWLRQ DERXW WKH FDUGV UHFRPPHQGHG E\ (YROLV LQ WKH ¶(YROLV *HQXLQH 3URGXFW· list of consumables.
  • Page 26 ³ “Graphics” tab The ribbon type Front/back printing The card loading method Card orientation, portrait or landscape Number of copies ³ “Tools” tab Setting and testing magnetic encoding options Test card printing Cleaning the printer Dialogue interface with the printer. :H UHFRPPHQG WKDW \RX SULQW D WHVW FDUG ZKHQ ÀUVW XVLQJ WKH SULQWHU DQG NHHS LW 7KLV FDUG UHFRUGV LQIRUPDWLRQ such as the model and serial number which you could be asked to provide if you call technical support.

  • Page 27: Printing A Card

    In Microsoft ® Word After having set the Evolis printer as the default: Start the MS-Word application Click on the File in the menu bar, then on Page Setup The Paper tab has a Paper Size option, select CR80 Card In the Margins tab, set all margins to ‘0’, then in the Orientation section, select Landscape.
  • Page 28 2-4 Connecting to a network (Ethernet) $OO (YROLV SULQWHUV KDYH WKH EHQHÀW RI D 7&3,3 QHWZRUN FRQQHFWLRQ PHFKDQLVP 7KLV IHDWXUH LV DYDLODEOH DV VWDQGDUG RU DV DQ RSWLRQ depending on the model in the range. 62XW RI WKH ER[ WKH SULQWHU FRPHV FRQÀJXUHG LQ '+&3 PRGH '\QDPLF +RVW &RQÀJXUDWLRQ 3URWRFRO  ZKLFK PHDQV WKDW LWV ,3 DGGUHVV LV VXSSOLHG E\ WKH QHWZRUN ,Q DGGLWLRQ WR WKHVH EDVLF VHWWLQJV WKH QHWZRUN DGPLQLVWUDWRU KDV WKH RSWLRQ RI FRQÀJXULQJ WKH SULQWHU GLIIHUHQWO\ in order to comply with the constraints imposed by the corporate LAN: Printer connected in a subnet, in DHCP...

  • Page 29: Maintenance

    In addition, the use of Evolis brand ribbons (Evolis Genuine Ribbons) also ensures that your equipment operates properly. Use of ribbons not approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even affect the printer’s operation.

  • Page 30: Routine Printer Cleaning

    1200 cards Securion 800 cards 200 cards 1000 cards Quantum 900 cards 700 cards 1600 cards So for example for a Tattoo2 printer, if you insert 50 cards after the cleaning warning is triggered, you have only 50 more cards before...
  • Page 31 Follow the procedure below: Repeatedly running the cleaning card through the printer cleans the feed rollers, the cleaning rollers and the print head. ™ Remove the card feeder from the printer as shown. š Check that the gauge is set to 0.76mm to 1mm (30 to 40 mil). ›...
  • Page 32  Open the printing module cover. ž Remove any ribbon there may be Ÿ Close the cover.   Go to the LCD display unit menu by pressing any key, select the ‘Cleaning’ PHQX DQG FRQÀUP ZLWK ‘OK’. Select ‘Start cleaning’ DQG FRQÀUP ZLWK ‘OK’. ¡...

  • Page 33: Servicing The Cleaning Roller(S)

    3-3 Servicing the cleaning roller(s) In addition to routine printer cleaning, we suggest that you clean the cleaning roller(s) using the special wipes available from Evolis. The cleaning roller(s) remove(s) any dust or particles from the cards before printing. Recommended cleaning cycle: whenever the ribbon is changed...

  • Page 34: Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed) using the cotton buds supplied by Evolis. You must also protect the print head and its components from any discharge of static electricity.
  • Page 35 Follow the procedure below: ™ Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. š 2SHQ WKH FRYHU DQG ÀQG WKH SULQW KHDG › Gently rub the cotton bud from left to right along the print head for a few seconds.
  • Page 36 Evolis technical support. 4-1 Introduction to the printer menu The Quantum printer has an LCD unit combined with an LED (light-emitting diode) enabling the operator to see the operating condition of the equipment and make adjustments to the most common settings.
  • Page 37 ,Q WKH HYHQW RI RSHUDWRU LQWHUYHQWLRQ DFWLYDWLQJ WKH PHQX WKH /&' XQLW LV FRQYHUWHG LQWR D GLDORJXH DQG FRQÀJXUDWLRQ VXSSRUW LQWHUIDFH The lower line of the display unit is used to show the function of the control panel buttons at any time within a context-based menu. Generally speaking, unless otherwise indicated, navigation works as follows: choice line Navigation line...

  • Page 38: Warnings And Diagnosis

    4-2 Warnings and diagnosis Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings. LCD Display Description Action requise Initializing... Start-up in progress Ready The printer is ready to receive data.
  • Page 39 Replace the ribbon and close the cover. The printer restarts. If the problem persists, contact your Evolis dealer for assistance. Refer to section 1-4 of this manual for further information. The magnetic strip is facing the wrong direction in the feeder.

  • Page 40: Diagnosis Help

    4-3 Diagnosis help ,Q WKLV VHFWLRQ \RX ZLOO ÀQG DOO WKH LQIRUPDWLRQ \RX QHHG WR FDUU\ RXW D IHZ VLPSOH FKHFNV WKDW \RX PD\ EH DVNHG WR UXQ E\ \RXU (YROLV GHDOHU to help you as effectively as possible. 4-3a PRINTING A TEST CARD We recommend that you print a test card to ensure that your printer is working properly.

  • Page 41: 4-3B Identifying Installed Software Versions (Under Windows Xp)

    4-3b IDENTIFYING INSTALLED SOFTWARE VERSIONS (under Windows XP) $V SUHYLRXVO\ VKRZQ \RX FDQ HDVLO\ LGHQWLI\ WKH YHUVLRQ RI WKH VRIWZDUH HPEHGGHG LQ \RXU SULQWHU ÀUPZDUH QXPEHU E\ PHDQV RI WKH WHVW card. You can also identify the version of the print driver installed as follows: ™...

  • Page 42: Troubleshooting

    &KHFN WKDW WKH ULEERQ LV QRW ÀQLVKHG RU GDPDJHG 5HSODFH LW RU UHLQVWDOO LW LI QHFHVVDU\ š The print head may be damaged Print a test card. If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.
  • Page 43 Use of incompatible cards. &KHFN WKDW WKH FDUGV XVHG PDWFK WKH VSHFLÀFDWLRQV We recommend that you obtain your cards from an Evolis dealer. 8VH RI FDUGV REWDLQHG HOVHZKHUH LV OLDEOH WR DGYHUVHO\ DIIHFW SULQW TXDOLW\ DQGRU GDPDJH WKH SULQW KHDG...

  • Page 44: Partial Or Incorrect Printing

    Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the website at www.evolis.com.

  • Page 45: 4-4B Freeing Jammed Cards

    4-4b FREEING JAMMED CARDS Control panel displays – MECHANICAL ERROR – Print jobs are interrupted. Do not turn your printer off, as this cancels pending print jobs in the printer’s memory. Remove the card as follows: ™ Open the printer cover and remove the ribbon. š...

  • Page 46: 4-4C Replacing The Cleaning Rollers

    Should your cleaning rollers start to work less effectively despite regular maintenance, it is advisable to replace them in order to avoid dirt accumulating on the print head, resulting in permanent damage (See section 3 – Maintenance). The cleaning roller is available as a consumable from your Evolis dealer. Roller replacement procedure: ™...

  • Page 47: 4-4D Replacing The Print Head

    Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be.
  • Page 48 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. ³ Step 1 - Removing the defective print head ™ Open the printer cover. š Locate the print head. › Press on the metal part found at the bottom as shown on the diagram, in order to free the lugs from the holding fork, then remove the lugs from their slots.

  • Page 49: Step 2 - Installing The New Print Head

    ³ Step 2 - Installing the new print head ™ Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. š Pick up the new print head and turn it towards you, with the white connector visible ›...

  • Page 50: Step 4 - Cleaning The Printer

    ³ 6WHS   &RQÀJXULQJ WKH QHZ SULQW KHDG ™ Power up the printer and check that it is properly connected to a computer on which the printer’s print driver is installed. š Under the print driver’s Properties, click on the “Tools” tab. ›...

  • Page 51: 4-4E Updating The Firmware (Under Windows)

    8SGDWLQJ WKH ÀUPZDUH LV D VLPSOH RSHUDWLRQ EXW RQH ZKLFK LI QRW SURSHUO\ FRPSOHWHG FDQ UHVXOW LQ \RXU SULQWHU EUHDNLQJ GRZQ Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an XSJUDGH ,Q JHQHUDO VXFK XSGDWHV DUH RQO\ UHTXLUHG LQ WKH HYHQW RI SUREOHP RU PDOIXQFWLRQ WKDW KDV EHHQ FOHDUO\ LGHQWLÀHG E\ \RXU (YROLV...

  • Page 52: 4-4F Updating The Print Driver

    8SGDWLQJ WKH SULQW GULYHU LV D WDVN WKDW LV UHTXLUHG LQ RUGHU WR À[ PDOIXQFWLRQV RU JDLQ WKH EHQHÀW RI QHZ RSWLRQV Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 53: Technical Support

    Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you do need to be close to your computer and ready to provide the following information: ™...

  • Page 54: 7Hfkqlfdo Vshflàfdwlrqv

    Appendix A $  7HFKQLFDO VSHFLÀFDWLRQV This section presents your printer’s technical printing properties. General technical features ³ Colour printing module 300 dpi print head (11.8 dots/mm) &RPSOHWH ORFNLQJ V\VWHP WR SUHYHQW DQ\ DFFHVV WR EODQN FDUGV ULEERQV ÀOPV DQG GHIHFWLYH FDUGV USB and Ethernet TCP/IP connections 16 MB RAM allowing two colour cards (front and back) to be stored Card turnover area for double-sided printing...

  • Page 55: Platforms Supported

    ³ Performance Colour 1 side (YMCKO), more than 150 cards/hour Colour 2 sides (YMCK0-K), 115 cards/hour Monochrome 1 side full card, more than 1,000 cards/hour Monochrome 2 sides full card, more than 320 cards/hour Platforms supported ³ Windows XP, and Vista, 32 & 64 bits Macintosh OS X 10.4 and over (on request) Linux (on request)

  • Page 56: Warranty

    ³ Warranty For best results and to lengthen the useful life of your printer, use original Evolis Genuine Product consumables. Printer and print head: one-year warranty , limited to 500,000 cards inserted. Card types: PVC and composite PVC cards, PET, ABS1 and special clear overlaid cards Card format: ISO CR-80 - ISO 7810 (53.98 mm x 85.60 mm - 3.375»...

  • Page 57: B1 - Compliance Statements

    3XUVXDQW WR 3DUW  RI WKH )&& 5XOHV DQ\ FKDQJHV RU PRGLÀFDWLRQV PDGH WR WKLV HTXLSPHQW Position: Technical director without the express, written consent of Evolis Card Printer may cause harmful interference Date: July 2009 and void the FCC authorisation to operate this equipment.

  • Page 58: C1 - Consumables And Accessories

    C1 - Consumables and accessories Evolis offers a full range of consumables and accessories specially designed to work with its printers. Tested and approved by Evolis’ R&D and Quality departments, these consumables and accessories provide optimum print quality and reliability.
  • Page 59 Ref. Description Colour ribbons R3011 YMCKO 200 cards/roll R3013 ½ YMCKO 400 cards/roll R3314 YMCKOK 200 cards/roll R3411 YMCKO 100 cards/roll R3511 YMCKO 500 cards/roll R3514 YMCKOK 500 cards/roll Special ribbons R2218 Scratch-off ink Up to 500 cards/roll R2219 BlackWAX* Up to 1000 cards/roll R2018 Scratch-off ink...
  • Page 60 ³ Cartes Ref. Description Cartes plastiques C1001 Blank PVC cards, Premium, 0.76 mm 500 cards/box C1003 Blank PVC cards, Premium, with HiCo mag strip - 0.76 mm 500 cards/box C1004 Blank PVC cards, Premium, with LoCo mag strip - 0.76 mm 500 cards/box C4001 Blank PVC cards, Standard, 0.76 mm...
  • Page 61 ³ Software and accessories Ref. Description Software L8001 L8001 eMedia Card Designer software, Pro Edition, unrestricted version, all database types L8002 L8002 eMedia Card Designer software, Standard Edition, unrestricted version, Excel database connection Maintenance kits UltraClean cleaning kit (for full printer cleaning) A5011 5 pre-impregnated cards, 5 cotton buds, 1 box of 40 pre-impregnated wipes PrinterClean cleaning kit (for cleaning the card feed rollers)
  • Page 62 Ref. Description Printer accessories S2304BB Extra card feeder for 100 cards (brilliant blue) S2304FR ([WUD FDUG IHHGHU IRU  FDUGV ÁDPH UHG S5304OC Extra card feeder for 100 cards (ocean blue) S5304FR ([WUD FDUG IHHGHU IRU  FDUGV ÁDPH UHG S5304JG Extra card feeder for 100 cards (jungle green) S5305OC...

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