Evolis QUANTUM User Manual
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Evolis QUANTUM User Manual

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USER GUIDE

Evolis Card Printer © 2011. All rights reserved. July 2014.
Ref. KU12E. Rev B1.

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Summary of Contents for Evolis QUANTUM

  • Page 1: User Guide

    USER GUIDE Evolis Card Printer © 2011. All rights reserved. July 2014. Ref. KU12E. Rev B1.

  • Page 2: Copyright Information

    All the information contained in this document is subject to change without prior notice. Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Warranty Registration

    As with all Evolis products, a great deal of care has been taken over this manual. However, should you find an error, please let us know by emailing us at info@evolis.com.

  • Page 4: Getting Started

    Evolis dealer, who will tell you the procedure to follow. Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.

  • Page 5: Description Of The Printer And Its Functions

    1-2 Description of the printer and its functions - Card input feeder - LCD control panel - Encoding module - Power cable socket - Printing module - On-off switch -Output stack - Ethernet socket - Reject hopper (20 x 0.76 mm or 30 mil cards) - Computer USB socket - Centralised locking (option) - DB9 connectors...
  • Page 6 - Card input feeder and output stack release buttons - Encoder connection zone - Card turnover area - Encoder fixing support - Thermal print head - Antenna fixing support - Cleaning rollers - Removable cover - Serial number label - Cover release button - Reversible module release button - Reversible encoding module...

  • Page 7: Installation

    1-3 Installation 1-3a CONNECTING THE PRINTER Connection to the power supply ä The printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. This is a Class A device.

  • Page 8: Connecting The Usb Cable

    Connecting the USB cable ä Under no circumstances should you connect the USB data cable before installation of the printer driver is complete. Refer to the section on printer driver installation for further details, and follow the instructions carefully.

  • Page 9: Fitting The Ribbon

    1-3b RIBBONS Evolis original ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual.

  • Page 10: Loading The Cards

    1-3c CARDS For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by Evolis. Do not touch the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor.

  • Page 11: Removing Printed Cards

    Removing printed cards ä Once the print cycle is complete and/or encoding done, cards are delivered into the output stack found on the left of the device. This has a capacity of 500 cards in 0.76 mm (30 mil). Ê Remove the card output stack by pressing the release button.

  • Page 12: Adjusting Card Thickness

    Loading and removing cards, with the printer in operation ä It is possible to reload the cards into the feeder positioned on the standard printer (without central locking), when this is in operation. Ê Open the feeder door, lift the weight and fix it to the magnet. Ë...
  • Page 13 Remove the cards found, and close the reject hopper door again. Evolis advises you to empty the reject hopper regularly, such as whenever the ribbon is changed or during routine maintenance. For the standard version (without central locking), it is sufficient just to remove the cards present in the reject hopper.

  • Page 14: Encoding Module

    Before attempting any work on the encoding module, it is essential to turn the machine off and unplug the power cable. For further details about the encoding module and its features, please refer to the KU15 manual available from your Evolis dealer.
  • Page 15 1-4b FUNCTIONAL CHARACTERISTICS & AVAILABLE OPTIONS The encoding unit comprises: a fixed electronic component, fitted under the mechanical component a motorized assembly including connection sockets, a magnetic stripe read-write head, a smartcard contact station along with a location for detachable antennas or encoders, with or without integrated antenna. In its basic configuration, the module comprises: An encoding unit turning mechanism An ISO 7811 magnetic encoding unit, 3 tracks, HICO / LOCO...
  • Page 16 Such adjustments can only be carried out by well-informed users. Ensure that instructions and advice relating to the assembly and disassembly of an encoder are strictly observed to adhere to user safety guidelines, and protect the integrity of the Quantum printer. 1-4c TURNING THE ENCODING MODULE Turning the encoding module should only be done after turning the machine off and unplugging the mains power cable.
  • Page 17 The module can be replaced by the user with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the encoding module. The dealer will supply a new encoding module if need be.

  • Page 18: Card Positioning

    The Evolis magnetic encoder encodes the stripes in a single pass then runs a data check. Configurable as high coercivity (HICO) or low coercivity (LOCO) by a simple click in the Windows print driver, Evolis magnetic encoders are however shipped with a default setting of high coercivity (HICO).

  • Page 19: "Magnetic Encoder" Dialogue Box

    “Magnetic Encoder” dialogue box ä The Magnetic Encoder dialogue box opens when the Encoding Settings button is selected. Track format is used to select the desired ISO standard for each magnetic strip. See the table in this Appendix for information regarding ISO 7811 standards. Coercivity sets the magnetic encoding to high (HICO) or low (LOCO) coercivity.

  • Page 20: Iso 7811 Magnetic Encoding Standards

    Including the Start, Stop and LRC characters. These characters are automatically handled by the magnetic encoder 1-4f CONTACT SMARTCARD ENCODING The smartcard contact station supplied on your Evolis machine permits connection between chips to the ISO 7816-2 card standards and your encoder.

  • Page 21: Smart Card

    The chip is programmed via the computer’s serial interface and the external coupler. Refer to the Evolis printer Programming Guide for further details on programming smartcards. Refer to the KU15 ‘Quantum Encoding Module’ manual for further details on connecting the smartcard encoder.
  • Page 22 Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and sometimes a detachable antenna. Quantum is fitted as standard with an encoder support (A), and an antenna support (B), cf. diagrams opposite.
  • Page 23 The chip is programmed via the computer’s serial (or USB) interface connecting the built-in encoder to the computer. Refer to the Evolis printer Programming Guide for further details on programming contactless smartcards. Refer to the KU15 ‘Quantum Encoding Module’ manual for further details on connecting the smartcard encoder.

  • Page 24: Installing The Print Driver

    It is therefore essential to proceed in stages, changing settings only when you are completely sure. Evolis offers the option to revert to the factory settings at any time if the adjustments made do not give the expected results.
  • Page 25 ’ list of ® consumables. Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your Evolis dealer for any advice and assistance needed before making any changes. These print settings are accessible: From the Start (Windows logo) button found bottom-left on the Windows task bar, select Peripherals and printers.
  • Page 26 ‘Graphics’ tab ä Ribbon type Front/back printing The card loading method Card orientation, portrait or landscape Number of copies Advanced options ‘Tools’ tab ä Magnetic encoding option configuration and testing Printing a test card Cleaning the printer Printing a technical test card Dialogue interface with the printer We recommend that you print a test card when first using the printer, and keep it.

  • Page 27: Printing A Card

    Using Microsoft Word ® ä After having set the Evolis printer as the default: Start the MS-Word application Click File in the menu bar, then Page Setup The Paper tab has a Paper Format option, select ‘CR80 Card’ type For Word 2010: click the Page Setup tab, then Paper size and select ‘CR80 card’ type In the Margins, tab set all the margins to ‘0’, then in the Orientation menu, select Landscape mode.
  • Page 28 2-4 Connecting to a network (Ethernet) All Evolis printers have the benefit of a TCP/IP network connection system. This feature is available as standard or as an option, depending on the model in the range. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.

  • Page 29: Maintenance

    ® approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even affect the printer’s operation. The manufacturer’s warranty does not cover physical damage or quality problems caused by using non- Evolis approved ribbons.

  • Page 30: Routine Printer Cleaning

    1,200 cards Securion 800 cards 200 cards 1,000 cards Quantum 900 cards 700 cards 1,600 cards So, for example, for a Tattoo2 printer, if you insert 50 cards after the cleaning warning is triggered, you have only 50 more cards before...
  • Page 31 Í Remove the feeder from the printer as shown. Î Obtain a new cleaning card supplied by Evolis and open the menu on the LCD display by pressing the keys. Select the ‘Cleaning menu’ and confirm with ‘OK’. Ê Ë...
  • Page 32 Ï Insert the cleaning card manually and push it into the machine. This will load automatically. Cleaning starts, the display indicates ‘Cleaning’. The cleaning card will be automatically ejected into the reject hopper. Ð Replace the feeder in the printer. Ñ...

  • Page 33: Servicing The Cleaning Rollers

    3-3 Servicing the cleaning rollers In addition to routine printer cleaning, we suggest that you clean the cleaning rollers using the special wipes available from Evolis. These rollers remove any dust or particles from the cards before printing. Recommended cleaning cycle: whenever the ribbon is changed...

  • Page 34: Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed) using the swabs supplied by Evolis. You must also protect the print head and its components from any discharge of static electricity.
  • Page 35 Follow the procedure below: Ê Take an Evolis High Trust swab and press the middle of the tube until the end of the swab is impregnated with alcohol. ® Ë Open the cover and locate the print head. Ì Gently rub the swab from left to right along the print head for a few seconds.
  • Page 36 Evolis technical support. 4-1 Introduction to the printer menu The Quantum printer has an LCD display combined with a light-emitting diode (LED) enabling the operator to see the operating condition of the equipment and make adjustments to the most common settings.
  • Page 37 In the event of operator intervention activating the menu, the LCD unit is converted into a dialogue and configuration support interface. The lower line of the display unit is used to show the function of the control panel buttons at any time within a context-based menu. Generally speaking, unless otherwise indicated, navigation works as follows: Choice line Navigation line...

  • Page 38: Warnings And Diagnosis

    4-2 Warnings and diagnosis Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings. LCD display Description Required action Initialisation… Startup in progress.
  • Page 39 The encoded data does not comply with ISO 7811 standards or encoding cycle with a new card. If the with the predefined settings in the print driver properties. problem persists, call your Evolis dealer for assistance. Cooling… Cooling of the current printing module.

  • Page 40: Diagnosis Help

    4-3 Diagnosis help In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to help you as effectively as possible. 4-3a PRINTING A TEST CARD We recommend that you print a test card to ensure that your printer is working properly.
  • Page 41 4-3b IDENTIFYING INSTALLED SOFTWARE VERSIONS (under Windows 7) As previously shown, you can easily identify the version of the software embedded in your printer (firmware number) by means of the test card. You can also identify the version of the print driver installed as follows: Ê...

  • Page 42: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. Ë The print head may be damaged Print a test card. If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.
  • Page 43 Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from an Evolis dealer. Use of cards obtained elsewhere is liable to adversely affect print quality and/or damage the print head.

  • Page 44: Partial Or Incorrect Printing

    Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the website at www.evolis.com.

  • Page 45: 4-4B Freeing Jammed Cards

    4-4b FREEING JAMMED CARDS Control panel display – MECHANICAL ERROR – Print jobs are interrupted. Do not turn your printer off, as this cancels pending print jobs in the printer’s memory. Remove the card as follows: Ê Open the printer cover and remove the ribbon. Ë...

  • Page 46: 4-4C Replacing The Cleaning Rollers

    Should your cleaning rollers start to work less effectively despite regular maintenance, it is advisable to replace them in order to avoid dirt accumulating on the print head, resulting in permanent damage (See section 3 – Maintenance). The cleaning rollers are available as a consumable from your Evolis dealer. Roller replacement procedure: Ê...

  • Page 47: 4-4D Replacing The Print Head

    Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be.
  • Page 48 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. Step 1 - Removing the defective print head ä Ê Open the printer cover. Ë Locate the print head. Ì Press on the plastic part found at the bottom as shown on the diagram, in order to free the lugs from the retaining fork, then remove the lugs from their slots.

  • Page 49: Step 2 - Installing The New Print Head

    Step 2 - Installing the new print head ä Ê Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Ë Pick up the new print head and turn it towards you, with the white connector visible. Ì...

  • Page 50: Step 4 - Cleaning The Printer

    Step 3 - Configuring the new print head ä Ê Power up the printer and check that it is properly connected to a computer on which the printer’s print driver is installed. Ë In the print driver’s Properties, click on the “Tools” tab. Ì...

  • Page 51: 4-4E Updating The Firmware (Under Windows)

    Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 52: 4-4F Updating The Print Driver

    Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 53: Technical Support

    For any unresolved technical problem, contact an Evolis dealer. If you do not know any Evolis dealers, visit the website and send us your question. Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you need to be close to your computer and ready to provide the following information: Ê...

  • Page 54: A1 - Technical Specifications

    Appendix A A1 - Technical specifications This section presents your printer’s technical printing properties. General characteristics ä Colour printing module 300 dpi print head (11.8 dots/mm) Complete locking system as an option to prevent any access to blank cards, ribbons, films and defective cards USB connection &...

  • Page 55: Supported Platforms

    Performance ä Colour 1 face (YMCKO), over 150 prints / hour Colour 2 faces (YMCKO-K), over 115 prints / hour Monochrome 1 face full card, over 1,000 prints / hour Monochrome 2 faces full card, over 320 prints / hour Supported platforms ä...

  • Page 56: Warranty

    - Min/max storage temperature: -5° / +70°C (23° / 158° F) - Storage humidity: non condensing from 20% to 70% - Ventilation in operation: free air Under specific conditions. Warranty subject to strict compliance with specific usage and maintenance conditions and the use of Evolis High Trust consumables ®...

  • Page 57: B1 - Compliance Statements

    Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment Date: July 2009 without the express written consent of Evolis Card Printer may cause harmful interference and void the FCC authorisation to operate this equipment.

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