Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners.
4601 Table of contents Product information..................2 Edition notice....................2 Notices, conventions, and safety information.......... 9 Laser notice................................9 Conventions.................................10 Safety information............................... 11 Change history.................... 15 Change history..............................15 General information..................17 Printer model configurations........................... 17 Supported paper sizes, types, and weights....................17 Supported paper sizes..............................17 Supported paper types...............................
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4601 Vertical dark streaks with print missing check ....................43 White streaks and voided areas check ......................... 44 Clipped pages or images check..........................45 Incorrect margins on prints check ...........................47 Toner rubs off check..............................47 Toner specks appear on prints during a print job check .................. 48 Repeating defects check............................
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4601 Output bin quick feed ..............................94 Printer Setup................................. 94 Printer diagnostics & adjustments .......................... 96 Config Menu................................97 Entering the Config Menu ............................97 Config Menu ................................. 98 Service Engineer (SE) menu........................... 99 Entering the SE Menu..............................99 General SE Menu................................. 99 Network SE Menu................................
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4601 Transfer roller removal ..............................129 MPF pick roller removal ............................130 Pick separator roller removal ...........................131 Rear removals..............................132 Rear door removal..............................132 Fuser removal................................133 Top removals..............................134 Top cover removal..............................134 Printhead removal ..............................135 Redrive removal................................137 Bin full sensor actuator removal..........................138 Bottom removals..............................
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4601 Temperature information..........................165 Theory of operation.................. 167 POR sequence..............................167 Print cycle operation............................167 Print engine layout ..............................167 Print cycle ..................................168 Printer operation...............................174 Printer sections ................................174 Printer paper path ..............................175 Printer paper path sensors ............................177 Main drive ..................................
4601 Notices, conventions, and safety information Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
4601 Laser-Hinweis Der Drucker wurde in den USA zertifiziert und entspricht den Anforderungen der Vorschriften DHHS 21 CFR Kapitel I für Laserprodukte der Klasse I (1), andernorts ist er als Laserprodukt der Klasse I zertifiziert, das den Anforderungen von IEC 60825-1 entspricht: 2014. Laserprodukte der Klasse I werden nicht als gefährlich betrachtet.
4601 ATTENTION : RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces mobiles. Convenciones Nota: Las notas señalan información que puede serle útil. Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto. PRECAUCIÓN: Las precauciones indican una situación de posible peligro que puede implicar lesiones para el usuario.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
Lexmark debidamente conectado entre la impresora y el cable de alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas distintas a Lexmark puede dar lugar a que el rendimiento de la impresora sea bajo, a daños materiales o a posibles incendios.
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Laserdrucker schnell überschritten werden, was zu Brandgefahr, Beschädigung von Eigentum oder einer eingeschränkten Druckerleistung führen kann. VORSICHT – MÖGLICHE VERLETZUNGSGEFAHR Mit diesem Produkt darf nur ein Lexmark Inline Surge Protector verwendet werden, der vorschriftsgemäß zwischen dem Drucker und dem mitgelieferten Netzkabel angeschlossen ist. Die Verwendung von nicht von Lexmark stammenden Überspannungsschutzgeräten kann zu Brandgefahr, Beschädigung von Eigentum oder einer...
4601 Change history Change history November 5, 2020 • Updated the description of PN 41X2860 in the Parts catalog chapter. October 23, 2020 • Added the False bin full error service check in the Diagnostics and troubleshooting chapter. • Added the Bin full sensor actuator removal topic in the Parts removal chapter. September 29, 2020 •...
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4601 April 14, 2020 • First release. Change history...
4601 General information Printer model configurations The Lexmark MS331, Lexmark B3340, Lexmark MS431, Lexmark MS439, and Lexmark B3442 printers are small, monochrome, network‑capable, laser printers. Model Configurations Machine type/model MS331dn Network-ready monochrome laser printer with 2‑line 4601-230 LCD display, 40 ppm, 10/100 Ethernet, and internal duplex printing for small workgroups.
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4601 Paper size Standard Optional Multipurpose Two‑sided 250‑sheet 550‑sheet feeder printing tray tray 105 x 148 mm (4.13 x 5.83 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Oficio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.)
4601 Paper size Standard Optional Multipurpose Two‑sided 250‑sheet 550‑sheet feeder printing tray tray 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.)
4601 Paper type Standard Optional 550‑sheet Multipurpose feeder Two‑sided printing 250‑sheet tray tray Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Envelope Rough envelope * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported.
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4601 • Feeler gauges • Analog or digital multimeter • 3‑mm ball hex wrench • Toner vacuum • Flashlight General information...
4601 Diagnostics and troubleshooting Troubleshooting precautions CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task. CAUTION—SHOCK HAZARD: This product uses an electronic power switch.
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4601 Precauciones durante la solución de problemas PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Cuando vea este símbolo en el producto, existe peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de realizar la tarea.
4601 VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können im Bereich von beweglichen Komponenten auftreten, wie z. B. Zahnrädern, Klappen, Fächern und Abdeckungen. Troubleshooting overview Performing the initial troubleshooting check •...
Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
4601 Action Step 5 Go to step 6. The problem is solved. Remove any packing material left on the imaging unit. Note: You may need a pair of pliers to remove pieces of plastic inside the imaging unit. Does the problem remain? Step 6 Go to step 7.
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Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
4601 Action Step 3 Go to step 4. The problem is solved. Remove any packing material left on the imaging unit. Note: You may need a pair of pliers to remove pieces of plastic inside the imaging unit. Make sure that there are no obstructions between the charge roller and photoconductor drum.
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Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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4601 Action Step 6 Go to step 7. The problem is solved. Remove the imaging unit. Push either side of the transfer roller, and then check if it depresses and bounces back into place. If the transfer roller does not depress and bounce back into place, then reinstall the transfer roller.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Go to step 2. The problem is solved. Check if the printer is using a non-Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier. Make sure that the toner cartridge is compatible with the imaging unit.
4601 Action Step 3 Go to step 4. The problem is solved. Check the toner cartridge for leaks. Using an approved toner vacuum, completely remove the stray toner from the printer, toner cartridge, and imaging unit. Does the problem remain? Step 4 Go to step 5.
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Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
4601 Action Step 6 Go to step 7. The problem is solved. Remove the right cover. See “Right cover removal” on page 117. Make sure that the HVPS1 cable on the controller board and HVPS is properly connected. Does the problem remain? Step 7 Contact the next The problem is...
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4601 Action Step 4 Go to step 5. The problem is solved. Remove the paper, and then load a supported one. Does the problem remain? Step 5 Go to step 6. The problem is solved. Perform a print test. Does the problem remain? Step 6 Go to step 8.
Step 2 Go to step 4. Go to step 3. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Contact the next Go to step 6. level of support. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Step 4 Go to step 6. Go to step 5. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
4601 Action Step 5 Contact the next Go to step 6. level of support. Remove any packing material left on the imaging unit. Note: You may need a pair of pliers to remove pieces of plastic inside the imaging unit. Check the charge roller contact on the right side of the imaging unit for damage and contamination.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
4601 Incorrect margins on prints check Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See “Performing the initial troubleshooting check”...
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
4601 Repeating defects check Note: Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See “Performing the initial troubleshooting check”...
4601 Action Step 6 Go to step 7. The problem is solved. Replace the transfer roller. See “Transfer roller removal” on page 129. Does the problem remain? Step 7 Go to step 8. Contact the next level of support. Check if the distance between the repeating defects is equal to any of the following: •...
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4601 Error Description Action code 200.15 Paper fed from tray 1 never cleared the sensor “Sensor (input): Paper failed to clear jam (input). service check” on page 200.22 Paper fed from tray 2 was detected earlier than “Sensor (input): Paper arrived too early jam expected at the sensor (input).
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4601 Action Step 6 Go to step 7. The problem is solved. Make sure that the pick roller and separator roller are free from contamination. Clean the pick roller and separator roller. Does the problem remain? Step 7 Go to step 9. Go to step 8.
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4601 Action Step 3 Go to step 4. The problem is solved. Make sure that the tray is not overfilled. Make sure that the paper guides are not set too tight against the paper. Does the problem remain? Step 4 Go to step 5.
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4601 Action Step 1 Go to step 3. Go to step 2. Remove the tray insert. Make sure that the paper is properly loaded in the tray. From the printer control panel or Printing Preferences or Print dialog, verify the paper size settings. Note: The tray has no size sensing mechanism.
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4601 Action Step 8 Contact the next The problem is level of support. solved. Perform a print test. Does the problem remain? Sensor (input): Paper failed to clear jam service check Action Step 1 Go to step 3. Go to step 2. Remove the tray insert.
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4601 Action Step 7 Go to step 8. The problem is solved. Make sure that the MPF pick roller is free of contamination. Does the problem remain? Step 8 Go to step 9. The problem is solved. Replace the front door. See “Front door removal”...
4601 Sensor (input): Static jam service check Action Step 1 Go to step 3. Go to step 2. Check the paper path for paper fragments and partially fed paper. Is the paper path free of paper fragments and partially fed paper? Step 2 Go to step 3.
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4601 Error code Description Action 202.05 Paper fed from the MPF never cleared the sensor “Sensor (fuser exit): Paper failed to clear jam (fuser exit). service check” on page 202.15 Paper fed from tray 1 never cleared the sensor (fuser exit). 202.25 Paper fed from tray 2 never cleared the sensor (fuser exit).
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4601 Action Step 5 Go to step 7. Go to step 6. Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests Find the sensor (fuser exit). Make sure that the sensor actuator freely moves and is not stuck.
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4601 Action Step 11 Go to step 12. The problem is solved. Replace the main drive gears. See “Main drive gears removal” on page 110. Does the problem remain? Step 12 Contact the next The problem is level of support. solved.
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4601 Action Step 2 Go to step 5. Go to step 3. Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests Find the sensor (fuser exit). Make sure that the sensor actuator freely moves and is not stuck.
4601 Sensor (fuser exit): Static jam service check Action Step 1 Go to step 2. The problem is solved. Remove paper fragments and partially fed paper. Does the problem remain? Step 2 Go to step 4. Go to step 3. Enter the Diagnostics menu, and then navigate to: Printer diagnostics &...
4601 232 paper jams 232 paper jam messages Error code Description Action 232.03 Paper fed from MPF was detected later than “Sensor (input): Paper (duplex job) failed to expected or was never detected at the sensor arrive jam service check” on page (input) during a duplex print job.
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4601 Action Step 4 Go to step 6. Go to step 5. Check the duplex path area for jammed paper and obstructions. Is the duplex path area free of jammed paper and obstructions? Step 5 Go to step 6. The problem is solved.
4601 Action Step 12 Contact the next The problem is level of support. solved. Perform a print test. Does the problem remain? 242 paper jams 242 paper jam messages Error code Description Action 242.26 Paper fed from tray 2 was picked but it never “Optional tray pick drive failure service reached the sensor (input).
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4601 Error code Description Action 33.40 A non-Lexmark black toner cartridge was “Unsupported or unresponsive toner detected. cartridge service check” on page 33.60 41.60 The imaging unit and toner cartridge are “Mismatched supplies error service check” mismatched or incompatible. on page 42.xx...
Action Step 1 Go to step 3. Go to step 2. Check whether the toner cartridge installed is genuine. Is the cartridge a genuine and supported Lexmark unit? Step 2 Go to step 3. The problem is solved. Install a genuine and supported Lexmark toner cartridge.
Go to step 3. Go to step 2. Check whether the imaging unit installed is genuine and supported by the printer model. Is the imaging unit a genuine and supported Lexmark unit? Step 2 Go to step 3. The problem is solved.
Step 1 Go to step 3. Go to step 2. Check whether the supplies installed are genuine and supported by the printer model. Are the supplies genuine and supported Lexmark units? Step 2 Go to step 3. The problem is solved.
4601 Action Step 5 Contact the next The problem is level of support. solved. Replace the affected part with a new one. • Fuser • Pick roller • Transfer roller Does the problem remain? Printer hardware errors 111 errors 111 error messages Error code Description Action...
4601 Printhead service check Action Step 1 Go to step 2. The problem is solved. Perform a POR. Does the problem remain? Step 2 Go to step 4. Go to step 3. Make sure that the JVD01 and JMIR1 cables are properly connected on the controller board.
4601 121 errors 121 error messages Error code Description Action 121.00 Fuser did not reach the required temperature. “Fuser service check” on page 121.02 Fuser went over the required temperature during EWC/line voltage detection. 121.04 During an attempt to heat up, the fuser relay was open and the micro‑controller was not reporting an error.
Go to step 3. Go to step 5. Check whether the fuser installed is genuine and supported by the printer model. Is the fuser a genuine and supported Lexmark unit? Step 3 Go to step 4. Go to step 5.
4601 Action Step 10 Go to step 11. The problem is solved. Replace the LVPS. See “LVPS removal” on page 120. Does the problem remain? Step 11 Contact the next The problem is level of support. solved. Replace the fuser. See “Fuser removal”...
4601 Action Step 3 Go to step 4. The problem is solved. Make sure that the PCN1 cable on the LVPS is properly connected. Make sure that the JLVPS1 cable on the controller board is properly connected. Does the problem remain? Step 4 Go to step 5.
4601 Motor (main drive) service check Action Step 1 Go to step 3. Go to step 2. Remove the imaging unit. Manually turn the photoconductor gear, and then check the cleaning blade for damage or failure. Does the photoconductor drum rotate? Step 2 Go to step 3.
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4601 Optional tray pick drive failure service check Action Step 1 Go to step 3. Go to step 2. Check if the optional tray motor (pick) runs. Does the motor run? Step 2 Go to step 3. The problem is solved.
4601 6yy errors 600–680 error messages Error code Description Action 600.01 Toner tally from the RIP was not received. Resend the print job. If the problem remains, then contact the next level of support. 600.02 Video did not start. 600.04 Duplex page was not picked.
4601 Error code Description Action 662.23 The tray 2 lift plate failed to lift. “Optional tray pick drive failure service check” on page 662.80 Jam detection caused by motor (tray 2) not turning 662.81 Jam detection caused by motor (tray 2) not turning off.
4601 A. Collecting the history information from the SE menu Note: Make sure that your printer is connected to a network or to a print server. Open a web browser, type http://printer_IP_address/se, and then press Enter. Notes: printer_IP_address is the TCP/IP address of the printer. •...
4601 D. Collecting information from the user Ask the user for information about the following: • Print job being run • Operating system being used • Print driver being used • Other information on what was happening when the 9yy error occurred 912 errors 912 error messages Error code...
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4601 Error code Description Action 912.08 An engine error occurred. Resend the print job. If the problem remains, then contact the next level of 912.09 An engine error occurred. support. 912.10 An engine error occurred. 912.13 An engine error occurred. 912.14 An engine error occurred.
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4601 Error code Description Action 912.39 An engine error occurred. Resend the print job. If the problem remains, then contact the next level of 912.40 An engine error occurred. support. 912.42 An engine error occurred. 912.43 An engine error occurred. 912.44 An engine error occurred.
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4601 Optional tray communication error service check Action Step 1 Go to step 3. Go to step 2. Check the paper path and trays for paper fragments and partially fed paper. Is the paper path free of paper fragments and partially fed paper? Step 2 Go to step 3.
4601 938-992 errors 938–992 error messages Error code Description Action 938.yy Supplies security is not enabled. Restart the printer. If the problem remains, then contact the next level of support. 950.10 Non-Generic FRU installed. “NVRAM mismatch failure service check” on page Mismatch between system NVRAM part and mirror NVRAM part.
4601 Action Step 1 Go to step 2. Go to step 4. Check if the control panel was recently replaced. Was the control panel recently replaced? Step 2 Go to step 3. The problem is solved. Replace the current control panel with the original control panel. “Top cover removal”...
4601 Tray near empty service check Action Step 1 Go to step 3. Go to step 2. Check the actuator in the tray insert for damage. Is the actuator free of damage? Step 2 Go to step 3. The problem is solved.
4601 False bin full error service check Action Step 1 Go to step 2. The problem is solved. Remove, and then install the bin full sensor actuator. See “Bin full sensor actuator removal” on page 138. Does the problem remain? Step 2 Go to step 3.
4601 Service menus Understanding the printer control panel Using the control panel Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Right arrow button • Scroll through menus or move between screens and menu options. •...
4601 Indicator light Printer status Blinking red The printer requires user intervention. Solid amber The printer is in Sleep mode. Diagnostics Menu Entering the Diagnostics Menu The Diagnostics Menu contains tests that are used to help isolate printer issues. • To access the menu from POST, on the control panel, press and hold the Left arrow and OK buttons.
4601 Event Log > Display Log For non‑touch‑screen printer models, press to navigate through the settings. Print Log This setting shows additional information about the printer events. Enter the Diagnostics menu, and then navigate to: Event Log > Print Log For non‑touch‑screen printer models, press to navigate through the settings.
4601 Output bin quick feed This setting lets you feed a single or continuous page from the standard bin. Enter the Diagnostics menu, and then navigate to: Output bin quick feed > Standard bin For non‑touch‑screen printer models, press to navigate through the settings. Select whether to print a single or continuous test page.
4601 Serial number This setting shows the printer serial number. Enter the Diagnostics menu, and then navigate to: Printer Setup > Serial number For non-touch-screen printer models, press to navigate through the settings. View the serial number. Model name This setting shows the model name of the printer. Enter the Diagnostics menu, and then navigate to: Printer Setup >...
4601 Printer diagnostics & adjustments Sensor tests Enter the Diagnostics menu, and then select Printer diagnostics & adjustments. A list of sensor tests appears. Find, and then manually toggle the sensor. Notes: • The sensor status on the screen toggles between 1 and 0 when the sensor is properly working. •...
4601 Media Pick Clutch Fan (main) Registration adjust This setting lets you adjust the skew and margins or print a Quick Test page. For non-touch-screen printer models, press to navigate through the settings. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments >...
4601 Config Menu Menu item Description USB Configuration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Configuration Set the USB port to run at full speed and disable its high‑speed capabilities.
4601 Menu item Description Print Configuration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150(24*) less use the high‑frequency screens. Print Configuration Adjust the toner density when printing documents.
4601 Top‑level menu Intermediate menu HISTORY • Print History • Mark History • Set Card Speed • • Keep Alive NPAP Print Alerts TCP/IP • DHCP Request Options • netstat • • Allow SNMP Set • • Meditech Mode • RAW LPR Mode •...
4601 When the display shows the following icon, close tray 1. From the menu that appears on the display, press the arrow buttons to navigate the menu, and then select ENGINE_FLASH. Entering Recovery mode This mode allows the printer to boot from a secondary set of instructions and flash firmware code. While in this mode, you can only flash firmware code through a USB cable directly connected to a PC.
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4601 For 2.4-, 4.3-, 7-, and 10-inch displays Turn off the printer. Press and hold the 2, 7, and 8 buttons. Turn on the printer. When the display shows the following icon, release the buttons. For 2.8‑inch display Turn off the printer. Open tray 1.
4601 Parts removal Data security notice Identifying printer memory • Volatile memory—The printer uses standard random access memory (RAM) to buffer user data temporarily during simple print and copy jobs. • Nonvolatile memory—The printer may use two forms of nonvolatile memory: EEPROM and NAND (flash memory).
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4601 CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to the printer, remove the power cord from the electrical outlet and disconnect all connections to any external devices before you connect or disconnect any cable, electronic board, or assembly. CAUTION—HOT SURFACE: The inside of the printer might be hot.
4601 PRECAUCIÓN: PELIGRO DE ATRAPAMIENTO: Para evitar el riesgo de lesión por atrapamiento, preste atención en las áreas marcadas con esta etiqueta. Las lesiones por atrapamiento se pueden producir en torno a partes móviles, tales como engranajes, puertas, bandejas y cubiertas. Vorsichtsmaßnahmen bei der Demontage VORSICHT –...
4601 Critical information for controller board or control panel replacement Warning—Potential Damage: Observe all precautions when handling ESD sensitive parts. See “Handling ESD‑sensitive parts” on page 105. Warning—Potential Damage: Carefully remove cables and connectors. Make sure they are not damaged. Warning—Potential Damage: To avoid damaging the part or experience NVRAM mismatch issues, replace only one of the following components at a time: •...
Note: Make sure that the cable is connected to the rear USB port. Using USB Flash Utility Go to support.lexmark.com, and then download USB Flash Utility. Extract, and then run the utility. Click Browse Files, and then browse to the firmware file directory.
4601 Ribbon cable connectors Low insertion force (LIF) connector Warning—Potential Damage: When installing a cable into an LIF connector, avoid bending the edges of the cables and damaging the contacts on the cables. Inserting the cable Make sure that the contacts of the controller board and connectors are on the same side. Insert the cable.
4601 Removal procedures Keep the following tips in mind as you replace parts: • Some removal procedures require removing cable ties. You must replace cable ties during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical movement. •...
4601 Open the front door, and then release the left front door link. Place the printer on its right side. Release the three latches (A) at the bottom of the cover, and then remove the cover. Main drive gears removal Note: For a video demonstration, see Main drive gears removal.
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4601 Remove the 12 screws, remove the gear covers, and then remove the gears. Installation notes: • Pay attention to the position of the gears. • Most gears have a molded letter for identification. • Note the letter or number on the gears, and then use the following illustration to match their proper location and position in the printer.
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4601 • Some locations have multiple gears stacked on top of each other. Remove the left front door link. See “Left front door link removal” on page 115. Remove the two screws (A), and then remove the coupling (B). Parts removal...
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4601 Place the printer on its left side, remove the screw (C), and then remove the duplex swing arm assembly (D). Installation notes: Make sure that the gears assembly is properly installed in the housing. Parts removal...
4601 Align the tab on the housing to the notch in the frame, and then install the duplex swing arm assembly. Pick roller clutch removal Remove the left cover. See “Left cover removal” on page 109. Remove the six screws, and then remove the gear cover. Remove the three gears.
4601 Remove the clutch (A), and then disconnect the cable (B). Left front door link removal Remove the left cover. See “Left cover removal” on page 109. Remove the six screws, and then remove the gear cover. Remove the gear. Parts removal...
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4601 Release the left front door link (A) from the retainer (B), and then remove the left front door link. Parts removal...
4601 Right side removals Right cover removal Remove the screw at the front, and then remove the screw at the rear of the cover. Open the front door, and then place the printer on its left side. Parts removal...
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4601 Release the three latches at the bottom (A). Release the latch at the front, and then remove the cover. Parts removal...
4601 Controller board removal Note: For a video demonstration, see Controller board removal. Remove the right cover. See “Right cover removal” on page 117. Disconnect all the cables from the controller board. Remove the five screws, and then remove the controller board. Parts removal...
4601 LVPS removal Note: For a video demonstration, see LVPS removal. Remove the right cover. See “Right cover removal” on page 117. Disconnect the two cables (A), remove the six screws (B), and then remove the LVPS. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not remove the shield from the back of the LVPS.
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4601 Remove the three screws (A), release the HVPS, and then disconnect the cable (B). Parts removal...
4601 Sensor (MPF paper present) removal Note: For a video demonstration, see Sensor (MPF paper present) removal. Remove the right cover. See “Right cover removal” on page 117. Open the front door, and then remove the screw. Release the latches securing the sensor, and then disconnect the sensor cable. Parts removal...
4601 Sensor (front door interlock) removal Remove the right cover. See “Right cover removal” on page 117. Disconnect the cable (A), and then remove the sensor (B). Parts removal...
4601 Right front door link removal Remove the right cover. See “Right cover removal” on page 117. Remove the screw, and then remove the link from the front door. MPF solenoid cable removal Note: For a video demonstration, see MPF solenoid cable removal.
4601 Disconnect the cable, and then remove the screw to remove the solenoid cable. Main fan removal Note: For a video demonstration, see Main fan removal. Remove the left cover. See “Left cover removal” on page 109. Remove the right cover. See “Right cover removal”...
4601 Disconnect the cable, and then remove the screw to remove the fan. Front removals Control panel removal Remove the left cover. See “Left cover removal” on page 109. Remove the right cover. See “Right cover removal” on page 117. Remove the top cover.
4601 Remove the two screws, and then remove the control panel. Control panel cable removal Remove the left cover. See “Left cover removal” on page 109. Remove the right cover. See “Right cover removal” on page 117. Remove the top cover. See “Top cover removal”...
4601 Upper front cover removal Note: For a video demonstration, see Upper front cover removal. Open the front door. Release the two latches. Remove the cover. Front door removal Note: For a video demonstration, see Front door removal. Remove the right cover. See “Right cover removal”...
4601 Release the left front door link, and then remove the front door. Transfer roller removal Note: For a video demonstration, see Transfer roller removal. Open the front door. Release the two latches, and then remove the transfer roller. Parts removal...
4601 Installation notes: • Do not touch the foam on the roller. • The shaft has grease. To avoid contaminating the roller, do not touch the shaft. • Make sure that the spring is properly installed on the left side of the roller. MPF pick roller removal Open the front door.
4601 Rear removals Rear door removal Remove the left cover. See “Left cover removal” on page 109. Remove the screw, and then remove the rear door. Note: Pay attention to the position of the locating feature on the right side before removing the door. Parts removal...
4601 Fuser removal Note: For a video demonstration, see Fuser removal. Remove the right cover. See “Right cover removal” on page 117. Disconnect the three cables. Open the rear door, remove the four screws, and then remove the fuser. Parts removal...
4601 Top removals Top cover removal Note: For a video demonstration, see Top cover removal. Remove the right cover. See “Right cover removal” on page 117. Disconnect the cable. Open the front door. Open the rear door. Parts removal...
4601 Remove the two screws, and then remove the cover. Printhead removal Note: For a video demonstration, see Printhead removal. Remove the right cover. See “Right cover removal” on page 117. Remove the left cover. See “Left cover removal” on page 109.
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4601 Disconnect the two cables. Remove the three screws (A), remove the two cables (B) from the toroid (C), and then remove the printhead. Installation note: When installing the printhead, tighten the screws in the following the order: Parts removal...
4601 Redrive removal Note: For a video demonstration, see Redrive removal. Remove the right cover. See “Right cover removal” on page 117. Remove the left cover. See “Left cover removal” on page 109. Disconnect the control panel cables. See “Control panel removal” on page 126.
4601 Bin full sensor actuator removal Remove the top cover. See “Top cover removal” on page 134. Firmly pull the bin full actuator to the left until it is disengaged from the printer frame. Remove the actuator. Installation notes: Make sure that the actuator is properly positioned as shown. Parts removal...
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4601 Carefully rotate the actuator upward until it is engaged to the printer frame. Make sure that the actuator is properly installed and freely rotates without binding. Parts removal...
4601 Bottom removals Duplex guide removal Place the printer on its left side. Remove the duplex guide. Installation note: Make sure that the duplex guide is properly inserted into the locating features inside the printer. Parts removal...
4601 Component locations Printer configuration Control panel Multipurpose feeder Standard 250‑sheet tray Optional 550‑sheet tray Standard bin Controller board connectors Connector Connects to Signal number JWIFI1 Wi‑Fi antenna WIFI_ANT Component locations...
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4601 Connector Connects to Signal number JVDO1 Printhead video VDO_HSYNC- VDO_K1+ VDO_K1- VDO_LPOW_K VDO_LADJ_K1 VDO_BOOST_K +3.3 V_PHRAIL_SW VDO_LEN_K- +3.3 V_PHRAIL_SW VDO_K0+ VDO_K0- VDO_LADJ_K0 JMIR1 Motor (printhead mirror) +25 V_SW MM_START MM_LOCK MM_REFCLK Component locations...
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4601 Connector Connects to Signal number JUICC2L 2‑line control panel LCD LED_DRIVE +5 V_CONT MIR_TXD MIR_CS- POWER_BUTTON MIR_RXD +5 V_UI MIR_CLK I2C_DAT I2C_CLK +3.3 V_UI RESET- IRQ- +3.3 V_UI JSCHIP1 Toner cartridge and imaging unit smart I2C_DAT chip +3.3 V_SCHIP I2C_CLK TONER_EMPTY JCVR1...
4601 Maintenance Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
4601 Parts catalog Legend The following column headings are used in the parts catalog: • Asm‑index—Identifies the item in the illustration. • Part number—Identifies the unique number that correlates with the part. • Units/mach—Refers to the number of units actually used in the base machine or product. •...
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4601 Assembly 1: Covers Asm-index Units/mach Units/FRU Description Removal procedure 41X2582 Rear door “Rear door removal” on page 132 41X2580 Right cover “Right cover removal” on page 117 41X2584 Front door with MPF pick “Front door removal” on page 128 roller 41X2583 Upper front cover with...
4601 Assembly 6: Miscellaneous Asm-index Units/mach Units/FRU Description Removal procedure 40X0288 Power cord, Argentina 40X1767 Power cord, Europe 40X1766 Power cord, Bolivia and Peru 40X0259 Power cord, Brazil 40X0273 Power cord, Chile and Uruguay 40X1792 Power cord, Korea 40X0303 Power cord, PRC 40X1791 Power cord, Taiwan 40X0301...
Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic One-sided: 550 (MS331, B3340), 570 inputs. (MS431, MS439, B3442); Two-sided: 300 (MS331, B3340), 305 (MS431, MS439, B3442) Copy The product is generating hard‑copy output from hard‑copy...
4601 Hibernate Mode This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely. The Hibernate mode can be entered in any of the following methods: •...
Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing One-sided: 53; Two-sided: 50 Ready Values are subject to change. See www.lexmark.com for current values. Temperature information Ambient operating temperature 10 to 32.2°C (50 to 90°F) Shipping temperature -40 to 40°C (-40 to 104°F)
4601 Theory of operation POR sequence As the printer is turned on, the engine code goes through a series of tests to verify hardware integrity. If a hardware failure is detected, then it is reported to the printer. If the POR sequence cannot be completed successfully, then the printer may post an error message.
4601 Print cycle Flowchart EXPOSE DEVELOP IMAGING UNIT CHARGE TRANSFER CLEAN PAPER FUSE Theory of operation...
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4601 Charge Charge roller Photoconductor The charge roller applies a uniform negative electrical charge to the surface of the photoconductor. The insulative properties of the photoconductor allow it to hold a charge and its photoconductive properties allow it to discharge when exposed to light. Theory of operation...
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4601 Expose Photoconductor Printhead The printhead emits a laser that exposes the surface of the photoconductor. The laser pulses coincide with the digital latent image. The exposed areas of the photoconductor surface are discharged, resulting in a photoconductor surface potential that is less negative than the non-exposed areas. Theory of operation...
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4601 Develop Developer roller Toner cartridge Photoconductor The developer roller applies the toner from the toner cartridge to the photoconductor during the development process. The difference in surface potential creates an electric field that causes the toner particles to move to the photoconductor according to the pattern of the latent image.
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4601 Transfer Charge roller Transfer roller Paper A positive potential relative to the toned image formed on the photoconductor is applied to the transfer roller. This allows the transfer roller to move the developed toner from the surface of the photoconductor to the paper as the paper is passed between the transfer roller and photoconductor.
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4601 Fuse Fuser Paper After the toner image is transferred to the paper, the toner particles are not yet permanently bonded to the paper. For the final step in the print process, paper is transported to the fuser where heat and pressure are applied to it.
4601 Printer operation Printer sections Output bin Printhead Imaging unit Toner cartridge Simplex paper path Standard tray Optional tray Transfer roller Duplex paper path Fuser Theory of operation...
4601 Printer paper path Simplex print job Photoconductor Transport roller MPF pick roller Feed roller Separator roller Pick roller Separator pad Transfer roller Fuser Paper exit roller The pick roller picks and the feed roller feeds the paper to the separator roller or separator pad. The feed roller feeds the paper to the transport roller.
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4601 As the paper passes the fuser, heat and pressure are applied to permanently bond the toner to the paper. After printing, the paper exit roller ejects the paper to the output bin. Duplex print job Duplex rear roller Duplex front roller After the first side is printed, the paper stops at the output bin while still in the paper exit roller.
4601 Printer paper path sensors Sensor Function Sensor (input) Detects paper that is traveling from the transport roller Sensor (MPF paper present) Detects paper presence in the MPF Sensor (trailing edge) Detects the trailing edge of the paper that is fed from the optional tray Sensor (index) Detects if the pick roller is at the correct height to pick paper from the optional tray...
4601 Main drive MPF pick roller Transport roller Motor (main drive) Transfer roller Photoconductor Fuser Paper exit roller Duplex The motor (main drive) provides mechanical power to the printer. The motor transfers power through several gears to the following parts: •...
4601 • Fuser • Paper exit roller • Duplex Tray drive Pick roller Separator roller Separator pad Optional tray Standard tray The motor (main drive) in the printer drives the standard tray. The lift plate in the tray is spring loaded and is not driven by a motor.
4601 Part number index Part name Page 40X0259 Power cord, Brazil............................161 40X0271 Power cord, United Kingdom, Asian, Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam, Afghanistan, Bangladesh, Bhutan, India, Nepal, Pakistan, Sri Lanka, Tibet, and Hong Kong............161 40X0273 Power cord, Chile and Uruguay........................
4601 Part name index Part name Page 41X2585 250-sheet tray..............................158 41X2612 550-sheet tray..............................160 41X2613 550-sheet tray insert.............................160 41X2614 550-sheet tray pick roller..........................160 41X2656 Controller board (B3340dw, MS431dw, B3442dw)................154 41X2655 Controller board (MS331dw)........................154 41X2861 Controller board (MS431dn, MS439dn)....................154 41X2712 Duplex guide..............................
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4601 Part name Page 40X0271 Power cord, United Kingdom, Asian, Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam, Afghanistan, Bangladesh, Bhutan, India, Nepal, Pakistan, Sri Lanka, Tibet, and Hong Kong............161 41X2573 Printhead................................154 41X2582 Rear door................................152 41X2580 Right cover...............................152 41X2860 Sensor (tray near empty) assembly (MS439)..................
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83340dw, 83442dw, MS331 dn, MS431dn, MS431dw, MS439dn WIRING DIAGRAM ••• ••• ••• OPERATOR PANEL WIFI PRINTHEAD ,---------------------------- -; - ANTENNA SENSOR (FRONT DOOR INTERLOCK) TONER CARTRIDGE DAUGHTER SMARTCHIP CONTACTS CARD SLOT HIGH VOLTAGE POWER SUPPLY SENSOR (MPF MEDIA PRESENT) SENSOR (TRAY NEAR EMPTY) MEDIA PICK CLUTCH...
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