Warranty & Contact Details - Quell Q4000DCS-WCB User Manual

15. WARRANTY & CONTACT DETAILS
Quell warrants to the original consumer purchaser that each new smoke alarm will be free from defects in materials and
workmanship under normal use for a period of 10 years from the date of purchase.To the extent permitted by law, Quell agrees to
repair or replace (at our discretion) any defective product on presentation of the proof of purchase.
Australia warranty claims:
Where the goods are offered for sale in Australia, the benefits to the consumer given by this warranty are in addition to other
rights and remedies of the consumer under the Australian Consumer Law and other applicable laws relating to the goods. Our
goods come with guarantees that cannot be excluded under the Australian Consumer Law.You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably foreseeable loss or damage.You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand warranty claims:
Where the goods are offered for sale in New Zealand, the benefits to the consumer given by this warranty are in addition to other
rights and remedies of the consumer under relevant New Zealand consumer protection laws and other applicable laws relating to
the goods. Our goods come with guaranteesthat cannot be excluded under relevant New Zealand consumer protection laws.You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Exclusions
Subject to non-excludable laws, this warranty does not cover:
• normal wear and tear to the product or parts
• batteries or other consumables included with this product (excluding sealed non replaceable battery models)
• damage to the product caused by accidents, misuse, abuse, lack of reasonable care, tampering or repair by a person not
authorised by Quell
• any product that has not been installed, operated or maintained in accordance with the manual or operating instructions
provided with the product
• any damage caused by improper power input or improper cable connection
• any indirect or special loss or damage of any kind
To make a claim
If a defect in the product appears within the time frame stated, you are entitled to submit a warranty claim by returning your
product to the address shown below. Please contact Quell on the telephone numbers provided below, Monday to Friday
during 9.00AM - 5.00PM. When returning the product, please ensure it is properly packaged so that no damage occurs during
transit. Any postage and packaging expenses required to return the product to Quell will be at your cost.
Please provide the original or a copy of the proof of purchase. Also, please make sure you have included an explanation of the
problem.
If Quell elects to repair the product, please note that goods presented for repair may be replaced by refurbished goods of the
same type rather than being repaired. Refurbished parts may be used to repair the goods.
TEN YEAR LIMITED WARRANTY
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