QOLSYS IQ Panel Installation Manual
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QOLSYS IQ Panel Installation Manual

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INSTALLATION MANUAL
Qolsys IQ Panel 1.6.1 Software
The Qolsys IQ Panel is a 7" touchscreen built with an
Android operating system, providing full security and
home control functionality in an easy to use interface.

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  • Page 1 INSTALLATION MANUAL Qolsys IQ Panel 1.6.1 Software The Qolsys IQ Panel is a 7” touchscreen built with an Android operating system, providing full security and home control functionality in an easy to use interface.
  • Page 2 Features accessible to users and installers alike are outlined in the IQ Panel User Guide. The information contained is confidential and proprietary, and is solely owned by Qolsys Inc. Any reproduction, modification or distribution without permission is strictly prohibited.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS CONTENTS HARDWARE 30- Sensor Groups 71- Sensor Test TROUBLESHOOTING 5- Exterior Front 44- Voice Prompt 72- Cellular Test 91- About 6- Exterior Back 45- Home Control Settings 73- Image Sensor Config 94- Upgrade Software Using 7- Interior 47- Home Control Devices 74- Home Control Test Wi-Fi...
  • Page 4 HARDWARE...

  • Page 5: Hardware

    HARDWARE EXTERIOR FRONT Panel Camera 7” LCD Resistive Touch Screen Emergency Button Microphone Home Button QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 6: 6- Exterior Back

    HARDWARE EXTERIOR BACK Mounting holes Cooling Vents Mounting plate SD Card Slot Two-Way Voice Speaker Panel Sounds Speaker Rear access opening Siren QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...
  • Page 7 Connector* Microphone Connector *CAUTION The battery should NEVER be disconnected without following proper power-down procedures (page 97) Failure to comply may result in data corruption, panel failure, and a void of the manufacturer's warranty QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 8: 8- Wiring Diagram

    HARDWARE WIRING DIAGRAM QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 9: 9- Installing The Back Plate

    (not provided) opening over the location of your wire QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 10: 10- Powering The Panel

    18AWG wire, no longer may cause damage to down procedures (page 97). Disconnecting the than 25 feet, should be the IQ Panel. battery may result in data corruption or panel used between the Panel failure and a void of the manufacturer and the Power Supply.

  • Page 11: 11- Mounting The Hardware

    (upside down for Decora upward until it snaps in 30-45 seconds style plugs). Then snap-in place. power supply. WARNING: DO NOT CONNECT TO A SWITCHED OUTLET, GFI OR A HIGH VOLTAGE RECEPTACLE QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...
  • Page 12 SOFTWARE...

  • Page 13: 13- Home Screen Overview

    The primary user interface contains the panel apps, and the footer holds settings, help, and the dealer contact portal. Header or “Status” Bar Home Primary User Interface Footer or “Help” Bar QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 14: 14- Header Or "Status" Bar

    These LED lights will NOT illuminate if the panel is running on battery only The red header is labeled “System Armed-Away Mode” which indicates that ALL non- bypassed sensors are armed. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 15 Access video tutorials, FAQs, and URLs for other documentation. Contact Us Access dealer/security provider contact information including phone numbers, website and e-mail address for support and service. (content pushed automatically from dealer’ s Alarm.com account) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 16 Master Reset management, and Dealer and connecting Contact. to Wi-Fi QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 17: 17- Settings Menu

    SOFTWARE SETTINGS MENU FIND IT Settings Menu accessed through the Installer Code: 1111 Settings Settings Menu accessed through the Dealer Code: 2222 Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 18 INSTALLATION...
  • Page 19 INSTALLATION INSTALLATION FIND IT Settings Installation Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 20: 21- Security Account

    Select the length in minutes (10-120) before reporting a loss in Loss of Cell Signal Timeout cellular signal. Installer Code Access Determines the interval (Weekly, Monthly or Never) that the panel Communication Test Monthly Master Code Access sends a periodic “communication test” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 21 Favorite 2 is the secondary language. (English, French and Spanish) IQ2 Panel Disabled Enable or Disable the ability to pair an IQ2 secondary panel. Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 22 “Auto Learn Sensor”. When Disabled, a sensor must be Enabled Allowed For Auto Learn Tampered to trigger Auto Learn. Security Account * Additional options available only through the Dealer Code. Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 23: 23- Security Sensors

    Pair sensors manually by typing in realtime. a DL code or Serial number Security Sensors Sensor Group Edit Sensor Quick reference to all sensor Make changes to existing sensors groups and their actions Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 24 4. Use drop down menus and “smart” filters to program Security Sensors Sensor Group, Chime etc.. Auto Learn 5. Select “Add New” to complete and move to the next Sensor sensor. Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 25 6. Indicate sensor group from list Security Sensors 7. Indicate whether you want voice prompts on or off Add Sensor 8. Click “Add New” to save the information and Installer Code Access complete the process. Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 26: 24- Autolearn Sensor

    Auxiliary Pendant Smoke Detector Settings CO Detector Hardwire Translator Wireless Translator Installation Heat Water Security Sensors Shock Sensor Freeze AutoLearn Tilt Sensor Image Sensor Door Bell Installer Code Access Smoke-M Master Code Access Door/Window-M Occupancy Sensor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 27 When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description. Settings Installation Security Sensors AutoLearn Sensor Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 28 “Done. ” The name will appear in the field next to “Sensor Name. ” Name appears Use the Android Keyboard to type Settings in the box Type sensor name, Installation touch “Done” Security Sensors AutoLearn Sensor Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 29: 29- Chime Type

    CHIME TYPE FIND IT Because of the dynamic nature of the way the IQ panel pairs and understands each individual sensor, you can program each sensor to have a unique chime or even turn chiming off for that individual sensor. To customize your chime for a particular sensor touch the chime type button and choose from the list.
  • Page 30 “Sensor Group” app under “Security Sensors. ” Installation You can also find descriptions of Security Sensors how these sensor groups behave AutoLearn on the following pages. Sensor Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 31: 30- Sensor Groups

    Instant Interior Door both stay and away. Does not trip if an entry/exit sensor is tripped first. Away Instant- Follower Interior door that triggers alarm instantly when system is armed Delay to away mode only QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 32 “Activity Monitoring” is active, regardless of panel status. This sensor reports to the central station and triggers an alarm Delayed Reporting when "Activity Monitoring" is active, regardless of panel status. Safety Sensor This sensor has an entry delay. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 33 Does not trip if an entry/exit sensor is tripped first. This sensor does not report or trigger an alarm. This is a chime only Safety Motion sensor when “Activity Monitoring” is active, regardless of panel status. Used for medicine cabinets, storage, activity tracking, etc. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 34 SENSOR GROUPS GLASS BREAK GROUP NAME SUPERVISED SCENARIO Glass Break Arms IQ Glass in both “Stay” and “Away” mode Glass Break -Away Only Arms IQ Glass in “Away” mode only KEY FOB GROUP NAME SUPERVISED SCENARIO Worn or carried, the button(s) is/are programmed to trigger a police Mobile Intrusion panic Worn as a wrist watch or pendant, the button(s) is/are programmed to...
  • Page 35 Installed in a fixed location such us under a desk, the button(s) is/are Fixed Intrusion programmed to trigger a police panic Installed in a fixed location such us under a desk, the button(s) is/are Fixed Silent programmed to trigger a silent police panic QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 36 Installed in a fixed location such as night stand, the button(s) is/are Fixed Auxiliary programmed to trigger an auxiliary panic Safety Auxiliary Used for local alerts like a nurse call button. Will not report an alarm to Pendant the Central Station. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 37 SENSOR GROUPS SMOKE DETECTOR/HEAT GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects smoke/rapid rise in Smoke-Heat heat. CO DETECTOR GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects Carbon Monoxide. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 38 NAME SUPERVISED SCENARIO Triggers an alarm when sensor is tampered in “Stay” or Takeover “Away” mode WIRELESS TRANSLATOR GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor is tampered in “Stay” or Translator “Away” mode QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 39 Arms and trips shock sensors immediately when armed only Only to “Away”. Please note: When selecting “Shock” you will see two additional options under “Sensor Sub-Type” For IQ Shock select “IQ Shock”, for all others select “Other Shock” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 40 “Stay” and “Away” This sensor does not report or trigger an alarm. This is a Garage Tilt- Safety Tilt chime only sensor when “Activity Monitoring” is active, regardless of panel status. Great for detached garage/shops. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 41 SMOKE-M GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects smoke or a “rapid rise Smoke-Heat of heat”. Use ONLY with Qolsys multi-sensor smoke (QS5110-840). QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 42 Instant Interior Door both stay and away. Does not trip if an entry/exit sensor is tripped first. Away Instant- Follower Interior door that triggers alarm instantly when system is armed Delay to away mode only QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 43 This sensor has an entry delay. OCCUPANCY SENSOR GROUP NAME SUPERVISED SCENARIO This sensor group is to be used for monitoring activity in the Occupancy Sensor home. This group does not report to a CS. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 44: 44- Voice Prompt

    (on/off). Installation With the IQ Panel you can toggle each of these on or off for each individual sensor, leaving Security Sensors voice prompts on some doors while turning them off on others. AutoLearn *NOTE: Sensors programmed as “Safety Sensors”...
  • Page 45 INSTALLATION HOME CONTROL SETTINGS FIND IT Home Control Settings allow an installer to set a maximum number of Z-Wave devices allowed on the IQ Panel in all categories and to control other Z-Wave settings. Setting Default Description Thermostats Maximum number of supported Thermostats is 5...
  • Page 46 Activate or deactivate Z-Wave radio. Allows the panel to act as the primary Z-Wave controller (enabled), Primary Controller Enabled or as a secondary controller (disabled). Settings Installation Home Control Settings Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 47 Home Control Devices Add, Edit, Clear and remove Z-Wave peripherals in Home Control Devices. Remove All Devices Delete all Z-Wave devices from Add Device the IQ Panel’ s memory Pair new devices Rediscover Network Edit Device Re-establishing connection to Settings Make changes to existing devices devices on the Z-Wave network.

  • Page 48: 48- Add Device

    INSTALLATION ADD DEVICE FIND IT 2. Touch “Pair” 1. Select “Add Device” 3. Press the “Pair” or “Learn” button on the device when the message appears. (see individual device documentation for instructions on button location) 4. Adjust the device name by touching and making the appropriate selections.

  • Page 49: 49- Clear Device

    INSTALLATION FIND IT CLEAR DEVICE Clears Z-Wave device from a network, whether it was enrolled with another controller previously or the IQ Panel. Panel returns to Home Control Settings Device menu when complete Installation Touch Panel will start sending a Press “Clear Device”...
  • Page 50 Z-Wave device. Settings Touch “Delete” Touch Installation “Delete Device From Panel” Home Control Devices Check the boxes next to the Delete Device device(s) you want to delete From Panel Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 51: 51- Remove All Devices

    Deletes all Z-wave devices from the panel and resets the panel’ s Z-Wave controller. Touching “Remove All Devices” brings a confirmation pop-up asking you to confirm Settings your decision to remove all devices. Installation Home Control Devices Remove All Devices Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 52: 52- Rediscover Network

    Check the box next to the device(s) you want to rediscover Settings Touch “Rediscover” Installation Home Control Devices When complete the status will log date and time of Rediscover completed rediscovery Network Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 53: 53- Neighbor Info

    Touch “View” next to any device and a pop-up will appear listing it’ s “Neighbor Settings Nodes” Installation Home Control Devices Neighbor Info Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 54 Auto-routed command failed because Z-Wave network is not yet stable.  Network not idle Command failed to execute.  Auto-routed command failed because there is no successful Z-Wave network route to Installer Code Access Network no route the device. Command failed to execute Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 55 Exit Delay: How much time users have to exit the location before the panel Long Entry-Exit Entry: Installation arms itself. Delay 100
 When SIA Limits enabled: 45 to 254 seconds Exit: 120
 When SIA Limits disabled: 05 to 254 seconds Timer Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 56 INSTALLATION SOUND FIND IT The IQ panel sound settings can be found here as well as inside the “apps" section of the panel on the home screen. Master Code has access to this section as well as installer code. Setting...
  • Page 57 Select the chime type for Sensor Low Battery, Sensor Tamper, and Panel Tamper. Sound Beep Chimes Trouble Beeps determines the amount of time between each trouble beep. Length can be set between Timeout 3-60 mins. (default is 30 mins) Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 58: 57- System Logs

    Warn: Record warnings, errors, and fatal issues
 Info: Record all generic, non-customer related information
 Debug: Record diagnostic messages, Info, Warnings, Errors, and Fatal issues
 Installer Code Access Verbose: Record all non-customer identifying information Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 59: 59- Upgrade Software

    Dealer Code. Automatic Upgrade Allow the panel to update it’ s software as new versions become available Installer Code Access Automatic Upgrade Interval Determines interval IQ Panel will look for software updates. (Default 24 hrs) Master Code Access...

  • Page 60: 60- Siren And Alarms

    (4 minutes to 8 minutes) Installer Code Access When enabled, siren will sound when a water or freeze detector is Water/Freeze Siren Enabled Master Code Access triggered. When disabled, the panel emits a “water” tone. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 61 Auxiliary panic icon will disappear from the emergency panic Settings page. Allow Master Code To Disabled Allow the Master code to access these features and settings Access Siren and Alarms Installation Siren and Alarms Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 62: 62- Security And Arming

    Will not allow panel to arm if battery is low (below 30%). only through the Dealer Code. Battery Low Toggle whether or not to bypass open or tampered sensors Installer Code Access Auto Bypass Enabled automatically. Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 63 Away, but it cannot be used to Disarm the system and Arming Allow Master Code to Access Disabled Allow the Master code to access these features and settings Security and Arming Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 64: 64- Camera Settings

    Allow Master Code to Disabled Allow the Master code to access these features and settings Access Image Settings Settings Installation Camera Settings Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 65: 65- Device List

    Shows device specific information for programmed Home Control devices. By pressing “Info” you will find the following information for that selected Settings device. Product Info Device List Protocol Info Application Info Supported Command Class * Additional option available only through the Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 66: 66- Iq2 Devices

    INSTALLATION IQ2 DEVICES FIND IT Up to 3 IQ2 secondary tablets can be paired with the IQ Panel. To add a new IQ2 device: 1- Touch “Add New” 2- Name the device 3- Enter the IP Address* (located in Settings “Settings”...

  • Page 67: 67- Dual Path

    (which checks connection to the router) the panel will check its connection all the way to Alarm.com. Installer Code Access *Note: The IQ Panel must be connected to a wi-fi network to enable Dual Path Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 68: System Tests

    SYSTEM TESTS...
  • Page 69 Test the panel’ s connection to IQ2 Devices Test the cellular network Runs a connectivity test with connected IQ2 secondary Image Sensor Config tablets. Test the panel’ s connection to Installer Code Access Image Sensors Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 70 WI-FI TEST FIND IT Wi-Fi Test The Wi-Fi test checks the IQ panel’ s connection to your network. Before running this test, be sure to connect the panel to the network. See “customization” section for directions on connecting to Wi-Fi.
  • Page 71 The panel will audibly report and display test Pass 1 - 2 RF packets received results for the sensor being tested. System No Signal No RF packets received Tests Sensor Test Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 72 This should already have been completed at the factory and if attempted will generate a pop up warning. The OTASP Installer Code Access option will not appear on a HSPA panel. Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 73 “View” next to it’ s name Image Sensor Request Peek In tests the camera (results Config appear in the Camera App and on the customer’ s Alarm.com ) Installer Code Access Touch “Sensor Tests” Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 74 To perform a Home Control Test, touch the “Run” button. A successful test will result in a “Pass” and a time stamp. Settings System Tests Home Control Test Installer Code Access Master Code Access Note: If a test fails, relocate device, change batteries and/or rediscover network. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 75 Results Test results are reported as “pass/fail” Settings and are color coded green or red. Under “Test Time” the date System Tests and time of the test. Panel Test Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 76 IQ2 Devices Test Runs a connectivity test with connected remote keypads Results Pressing “Ping” on selected device will Settings test the connectivity between the IQ panel and the IQ2. System Tests IQ2 Devices *Note: IQ2 devices Test connect to the primary...

  • Page 77: Customization

    CUSTOMIZATION CUSTOMIZATION...

  • Page 78: System Settings

    System SD Card Display total space, available space and the option to unmount an inserted SD Card Settings Date & Time Manually adjust the panel’ s date and time Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 79 Touch “System Settings” System Settings Touch “Wireless Settings” Available networks appear in a list. Touch the desired network and use the Touch “Wi-Fi Settings” keyboard to type the password (if required) Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 80 Alarm.com services. (Will not display or update weather connected to wifi only) LOCATION Weather reporting is based on location as indicated by the zip code entered into Alarm.com when the account is created. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 81 CUSTOMIZATION PHOTO FRAME FIND IT PHOTO FRAME The IQ Panel can be set to display digital photos when not in use. This feature, called “Photo Frame” can be changed or turned off through “Photo Frame Settings” Display type Apps Choose a display type for your photo frame.
  • Page 82 “Wi-Fi” photo sets using your panel’ s WiFi connection Apps SETTINGS: Change the Photo Frame’ s “Display Type” from Off to On or enable a “Weather Clock” screen saver. Change transitions, adjust display time, set automatic on/off times and more Photo Frame QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 83 -No larger than 1MB each Settings” then “SD Card” and select -No more than 20 images -Saved in folder entitled Card will slide all the way in. “Photos” To remove, push gently and card will spring out. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 84 LCD at night) Automatically 6:00 AM Determines the time when the display “wakes up" after sleeping. (use this turn on display feature to turn the LCD back on in the morning) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 85 Dealer Contact fields allow up to 25 characters, Tag Line 2 allows up to 50. Example: Settings ABC Security Automation & Security Atlanta’s Preferred DealerContact 798-123-4567 jondoe@abcsecurity.com ABCSecurity.com * Additional option available only through the Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 86 “Done” Security 3. Touch “Save” or “Add New” to Sensors* complete the process and save your changes. Edit Sensor *You can also edit the names of Home Control Devices Installer Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY Master Code Access PAGE...
  • Page 87 EDIT CHIMES FIND IT Sensors or devices paired with the IQ Panel can be assigned a unique tone or chime to help the end-user differentiate between them. For example, you may want to have a separate chime on a pool gate than you do for the front door, or assign a unique tone to the back door so you can distinguish it from the front.

  • Page 88: User Management

    CUSTOMIZATION USER MANAGEMENT FIND IT The IQ panel can hold up to 242 user codes. Only Dealers, Installers and Master users can access this app and once created you can edit all information but user type (Installer, Master, User, Guest)
  • Page 89 LOAD HELP VIDEOS FIND IT You can customize the IQ Panel with your own help videos using an SD Card. Note: Videos must have a resolution of 800x480, in MP4 format with a bitrate under 2000 each. All videos combined must be less than 200MB...

  • Page 90: Troubleshooting

    TROUBLESHOOTING...

  • Page 91: Troubleshooting

    Android System Version Shows which version of the Android system the panel has currently installed Hardware version Displays the panel's hardware version. Manufacturer Displays Panel Manufacturer. (Qolsys) Installer Code Access System PIC Version Displays the panel’ s PIC version Master Code Access...
  • Page 92 Shows the panel’ s PCA serial number ICCI ID Displays the panel’ s ICCI ID number System Part Number Displays the Qolsys part number for the device System Serial Number Displays the system’ s serial number Settings RF PIC Version Displays the system’...
  • Page 93 Displays the system’ s IMEI/MEID. The last 10 digits is the Alarm.com radio serial About IMEI/MEID number Home ID Displays the Z-Wave radio ID# Z-Wave Firmware Version of firmware installed in Z-Wave radio Version Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 94 Settings 4- Touch "Upgrade Software" 5- Touch "Upgrade Using Network" The IQ Panel will check for the latest software update. Installation If your panel is up to date you will see a message confirming that you have the most recent software version.
  • Page 95 Touch “Upgrade Software” Make sure the “Automatic Updates” button is checked. Settings Change update interval by selecting “Automatic Upgrade Interval” Installation SUPPORT Upgrade Software QUESTIONS? Contact us at techsupport@qolsys.com Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 96 4- Drag all files to your SD card. Delete ANY other files, and safely remove the SD card from your computer
 5- Slide your SD card into the slot on the back left of the IQ Panel.
 6- Touch “Settings” and enter a valid installer code (default is 1111)
...
  • Page 97 4.Wait for panel LEDs to turn off steps in the proper sequence may result in Settings 5.Disconnect the power data corruption and/or panel failure. Power Down SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 98 3.Wait for the panel to restart Settings IMPORTANT: Failure to follow these steps properly may result in data corruption and/or panel failure. Panel Reboot SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 99 “Home” button for 30 seconds. x 30 sec IMPORTANT: Performing a hard reset may result in data corruption and/or panel failure. Home Only use this when absolutely necessary. SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 100 BATTERY BATTERY REPLACEMENT To avoid damage or voiding your warranty, you must WAIT UNTIL LED properly power down the IQ Panel before you begin LIGHTS ARE OFF the steps below. STEP 1: DISCONNECT BATTERY STEP 2: REMOVE RETAINING CLIP QOLSYS CONFIDENTIAL AND PROPRIETARY...
  • Page 101 BATTERY BATTERY REPLACEMENT CONT… To avoid damage or voiding your warranty, you must WAIT UNTIL LED properly power down the IQ Panel before you begin LIGHTS ARE OFF the steps below. STEP 3: REMOVE OLD BATTERY STEP 4: INSTALL NEW BATTERY...
  • Page 102 2) If test continues to fail, replace the battery. Checks panel's LCD screen 1) Reboot the panel and repeat the test. LCD On/Off Installer Code Access operation. 2) If this test continues to fail, LCD may be faulty Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 103 Panel Test 3) Contact your network service provider on continued internet connectivity failure. Checks to see if the IQ Panel is 1) Reboot IQ Panel. This will disable support mode and enable Support Mode Installer Code Access in support mode the panel for proper use.
  • Page 104 2) Master reset and repeat test Check that the panel’ s siren is Panel Test Sirens functioning properly (Burglar, 1) Verify the siren is plugged in Auxiliary, Fire & CO). Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 105 SYSTEM MONITOR FIND IT The system monitor allows you to see the Wi-Fi connection and information, as well as the other services running in the panel. Settings System Monitor Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 106 If your panel cannot load a help video you will receive an error message. Please ensure that your video(s) meet the requirements: Acceptable File types: .m4v Total storage space: 200MB Settings NOTE: videos look best Load Help in aspect ratio Videos 800x480 Installer Code Access Master Code Access QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 107: Legal

    LEGAL IMPORTANT Important warning and information can be found on the interior and exterior of the panel’ s mounting plate. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 108 Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. IMPORTANT! Changes or modifications not expressly approved by Qolsys Inc. could void the user’ s authority to operate the equipment. CAUTION! This equipment complies with radiation exposure limits set forth for uncontrolled environment. The antenna(s) used for this transmitters must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.
  • Page 109 —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 110: Specifications

    SPECIFICATIONS Items Parameters IQ Panel Platform Android OS Android 2.2.2 LCD Display Size 7 inch LCD Resolution 800x480 Brightness 320 cd/m2 24bit Touchscreen Type Resistive, single touch User Codes Up to 242 Role-based (Dealer, Installer, Master, User, Guest, Duress) Wireless WiFi WiFi 802.11b/g/n, 2.4Ghz,1x1 - Also supports up to 3 WIFI keypads...
  • Page 111 SPECIFICATIONS Items Parameters IQ Panel Camera Front Camera 0.3MP, Fixed Focus Microphone Microphone Embedded omni-directional microphone + high gain for 2-way voice Siren Piezo Built-in SIA-Rated siren with sound pressure level at 91 dba at 3.05m (conforms to UL 1023)
  • Page 112 Document#: IQPANEL-IM-03-16 Revision Date: 06/14/16 Software version: 1.6.1 Content in this document applies to Qolsys part #s: QS-9004-VRZ (Verizon CDMA) Conforms to UL Std. S985, 1023. & 1635 QS9014-840-00-00 (Verizon CDMA) Certified to ULC Sub C1023 & ULC Std S545 QS9014-840-00-02 (AT&T HSPA)

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