QOLSYS IQ PANEL Installation Manual
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QOLSYS IQ PANEL Installation Manual

Qolsys iq panel is a 7” touchscreen
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See also: User Manual , Installation Manual
IQ PANEL
The Qolsys IQ Panel is a 7" touchscreen built with an
Android operating system, providing full security and
home control functionality in an easy to use interface.
INSTALLATION MANUAL

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Summary of Contents for QOLSYS IQ PANEL

  • Page 1 IQ PANEL The Qolsys IQ Panel is a 7” touchscreen built with an Android operating system, providing full security and home control functionality in an easy to use interface. INSTALLATION MANUAL...

  • Page 2: About This Guide

    Features accessible to users and installers alike are outlined in the IQ Panel User Guide. The information contained is confidential and proprietary, and is solely owned by Qolsys Inc. Any reproduction, modification or distribution without permission is strictly prohibited.

  • Page 3: Table Of Contents

    54- User Management 16- Settings SYSTEM TESTS 55- Home Screen Appearance 17- Settings Menu 39- System Tests 40- Wi-Fi Test TROUBLESHOOTING 41- Sensor Test 57- Various issues 42- Phone Test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF © 11/4/13 All rights reserved...
  • Page 4 INSTALLATION HARDWARE...

  • Page 5: Hardware

    HARDWARE EXTERIOR FRONT Panel Camera 7” LCD Resistive Touch Screen Emergency Button Microphone Home Button QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF © 11/4/13 All rights reserved...

  • Page 6: 6- Exterior Back

    HARDWARE EXTERIOR BACK Mounting holes Cooling Vents Mounting plate SD Card Slot Two-Way Voice Speaker Panel Sounds Speaker Rear access opening Siren QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF © 11/4/13 All rights reserved...
  • Page 7 Microphone Connector The battery should NEVER be disconnected from the panel. Failure to comply may *CAUTION result in data corruption, panel failure, and a void of the manufacturer's warranty QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF © 11/4/13 All rights reserved...

  • Page 8: 8- Wiring Diagram

    HARDWARE WIRING DIAGRAM QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF © 11/4/13 All rights reserved...

  • Page 9: 9- Installing The Back Plate

    (not position rear access provided) opening over the location of your wires QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF © 11/4/13 All rights reserved...
  • Page 10 Black- DCIN- Black- Negative WARNING: DO NOT CONNECT TO A IMPORTANT: Reversing RECEPTACLE polarity on these wires CONTROLLED BY A may cause damage to SWITCH OR HIGH the IQ Panel. VOLTAGE. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 11: 11- Mounting The Hardware

    30-45 seconds CAUTION: Once connected, DO NOT unplug the battery. Disconnecting the battery may result in data corruption or panel failure and a void of the manufacturer warranty. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF © 11/4/13 All rights reserved...
  • Page 12 INSTALLATION SOFTWARE...

  • Page 13: 13- Home Screen Overview

    The Primary User Interface contains the panel apps, and the footer holds settings, help, and the dealer contact portal. Header or “Status” Bar Home Primary User Interface Footer or “Help” Bar QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 14: 14- Header Or "Status" Bar

    The red header is labeled “System Armed” and indicates the arming type (Stay or Away) is running on battery only Note: When armed, the home button and panic button will glow red. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 15 Help Access video tutorials, FAQs, and URLs for other documentation. Contact Us Access security provider contact information including phone numbers, website and e-mail address for support and service. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 16 1 1 11 Settings 12 34 Access to all Access to limited functions to install functions, including and customize the editing sensor panel and names, user peripherals management, and connecting to Wi-Fi QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 17: 17- Settings Menu

    SOFTWARE SETTINGS MENU FIND IT Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 18: Installation

    INSTALLATION INSTALLATION...
  • Page 19 INSTALLATION INSTALLATION FIND IT Settings Installation QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 20: Qolsys Confidential And Proprietary Page Of

    Temperature Select whether weather app displays in Fahrenheit or Celsius Languages English Change the panel user interface into one of several different languages. NOTE: Installation menu will ALSO be changed. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 21 INSTALLATION SETTINGS FIND IT Setting Default Description Loss of Panel will wait a certain amount of time before reporting a non-responsive Supervisory sensor or device Signals Settings Installation Installation Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 22 Require user code to access camera app Account Secure Arming Disabled Require code for arming panel No Arm Low Battery Disabled Will not allow panel to arm if battery is low QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 23 Turn piezo siren on or off Account Loss of Supervisory Signals Enabled Select how long to wait before indicating in the “Status” app that a device is non-responsive. (4 , 12, or 24 hours) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 24 Account document are based on Theme 2. Locations of apps may be different from optional themes. Z-Wave Disabled Activate Z-Wave radio to allow Z-Wave devices to be paired with panel QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 25 Pair sensors manually by typing in See current status of all security device information sensors Security Sensors Edit Sensor Sensor Group Make changes to existing sensors Quick reference to all sensor groups and their actions QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 26 “Edit Sensor” app) 6. Click “Add” to save the information and complete the Auto Learn process. Adjustments can be made later from “Edit Sensor” Sensor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 27 6. Indicate sensor group from list Security Sensors 7. Indicate whether you want voice prompts on or off AutoLearn Sensor 8. Click “Add” to save the information and complete the process. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 28 When adding or editing security devices you can choose from the following sensor types: Door/Window Motion Glass Break KeyFob Medical Pendant Smoke Detector Settings CO Detector Takeover Module Installation Translator Heat Water Security Sensors Freeze Tilt AutoLearn Sensor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 29 Reporting Safety Regardless of arming state, this device triggers a chime or an alarm if Sensor it is opened. Intended for gun safes, valuables safe, etc. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 30 Used when armed in “Away”mode to trigger a countdown when Away- Delay Motion motion is detected Triggers a local alarm if motion is detected regardless of arming Safety Motion state (non-reporting to central station) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 31 Garage Tilt armed (according to delays set inside settings). Panel will chime or trigger a local alarm if the garage is Garage Tilt- Safety Tilt opened, regardless of arming state (non-reporting) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 32 Worn as a wrist watch or pendant, the device is programmed to trigger a Mobile Medical medical panic Installed in a fixed location such us under a desk, the device is Fixed Medical programmed to trigger a medical panic QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 33 Triggers an alarm when detects smoke/rapid rise in heat. CO DETECTOR GROUP NAME SUPERVISED SCENARIO Triggers an alarm when device detects Carbon Monoxide. FREEZE GROUP NAME SUPERVISED SCENARIO Freeze Triggers an alarm when detects low temperatures QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 34 GROUP NAME SUPERVISED SCENARIO Triggers an alarm when device is tampered in “Stay” or Translator “Away” mode Triggers an alarm when device is tampered in “Stay” or Takeover “Away” mode QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 35 Rediscover Network Devices Remove Device Reconnect to each device by Clear a Z-Wave device’ s reestablishing the Z-Wave mesh memory (Requires you touch the network. “Pair” button on the device) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 36 6. Click “Pair” to save the information and Z-Wave complete the process. Adjustments can be made Devices later from “Edit Device” app Add Device QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 37 CLEAR DEVICE Clears the memory of a Z- Removes a Z-Wave device from panel Wave device so it can be memory. Settings paired with the IQ Panel Installation Z-Wave Devices Press the button on the Remove Select the check mark next to the device and...
  • Page 38 CUSTOMIZATION SYSTEM TESTS...
  • Page 39 Image Sensors with individual security sensors System Cellular Test Z-Wave Test Tests Test the panel’ s connection to Test the panel’ s the cellular network communication with individual Z-Wave devices QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 40 Successful test will result in a “Pass” result and indicates the day and time of the test. Note: If test fails, please check your Wi-Fi settings. See p. 52 for instructions. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 41 “Tampering” a sensor will begin Installation the test and provide the results to you as follows: System Tests Sensor Test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 42 Before this test can be effective, you must activate the cellular module by creating an alarm.com account. To begin the test press “Start” and watch for the results on the screen below. Settings Installation System Tests Cellular Test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 43: Image Sensor Test

    Step 3: Select the test you want to run. Tests PIR Test checks the motion sensor Image Request Peek In tests the camera (check Sensor Test results in Camera App) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 44 Successful test will result in a “Normal” result and indicates the day and time of the test. System Tests Z-Wave Test Note: If test fails, please delete the device and re-pair it with the panel. See p. 35-36 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 45: Customization

    CUSTOMIZATION CUSTOMIZATION...
  • Page 46 Alarm.com services. LOCATION Weather reporting is based on location as indicated by the zip code entered into Alarm.com when the account is created. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 47 START PHOTO FRAME Starts Photo Frame Apps immediately Photo Frame SETTINGS Toggle settings like slide transition, duration, effects, etc. LOAD FROM SD CARD Add your own photos QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 48: Load Images From Sd Card

    Card will slide all the way in. a folder named “DCIM” or “Photos” Only first 40 Photos look best at 800x480 To remove, push gently and card will spring out. images will be detected on card. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 49 CUSTOMIZATION SOUND SETTINGS FIND IT The IQ Panel’ s sound settings are completely customizable. Setting Description Volume Controls the master volume for the entire panel and all its audible functions (except Apps siren) including tones, videos, voice chimes, etc Edit Chimes Allows you to select from various chimes for each individual device.

  • Page 50: Custom Names

    4. Use the keypad to type the sensor name (24 characters max) Installation 6. Remember to touch “Save” or “Add” to complete the Security Sensors process and save your changes. Edit Sensor 5. Tap “Done” to exit keyboard QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 51: Edit Chimes

    Selecting the “Edit” icon allows you to see the current chime type and “Play” the chime. To change it, tap the chime type and select a different chime from the list. When done, touch “Save” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 52 Touch “Wireless System “System Settings” followed by Settings Settings” “Wi-Fi Settings” Any available networks will appear under “Wi-Fi Networks” Select the desired network Enter the password (if required) and touch “back” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 53: User Management

    Touch “Add User” Enter user information and Management” Management touch “Add User” to complete. NOTE: Once you add a User you can edit all but user type (Installer, Master, User, Guest) QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 54 DESCRIBED IN THIS MANUAL Settings Installation Security Account Theme 1 Theme 2 Six icons along the bottom Three icons along the of the home screen. bottom of the home screen. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...

  • Page 55: Troubleshooting

    CUSTOMIZATION TROUBLESHOOTING...
  • Page 56 Touch “Upgrade using Network” and follow the prompts. Settings IMPORTANT: Interrupting a software update before completion may result in data corruption and/or panel failure. Installation SUPPORT Upgrade Software QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 57 To perform a software update using an SD Card: Obtain an SD card with at least 1GB of free space. Login to Dealers.Qolsys.com and locate the software update on the “Downloads” page. Save the file onto your SD card. Slide the SD card into the slot on the back left of the panel.
  • Page 58 4.Wait for panel LEDs to turn off steps in the proper sequence may result in Settings 5.Disconnect the power data corruption and/or panel failure. Power Down SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 59 3.Wait for the panel to restart Settings IMPORTANT: Failure to follow these steps properly may result in data corruption and/or panel failure. Panel Reboot SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 60 “Home” button for 30 seconds. x 30 sec IMPORTANT: Performing a hard reset may result in data corruption and/or panel failure. Home Only use this when absolutely necessary. SUPPORT QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 61 LEGAL IMPORTANT Important warning and information can be found on the interior and exterior of the panel’ s mounting plate. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 62 —Increase the separation between the equipment and receiver.  —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  —Consult the dealer or an experienced radio/TV technician for help QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE © 11/4/13 All rights reserved...
  • Page 63 Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. IMPORTANT! Changes or modifications not expressly approved by Qolsys Inc. could void the user’ s authority to operate the equipment. CAUTION! This equipment complies with radiation exposure limits set forth for uncontrolled environment. The antenna(s) used for this transmitters must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.
  • Page 64 Conforms to UL Std. S985, 1023. & 1635 Document#: IQPANEL-IM-11-13 Certified to ULC Sub C1023 & ULC Std S545 Revision Date: 11/4/13 Qolsys Inc. proprietary. Qolsys Part #: QS-9004-VRZ Reproduction without permission is not permitted.

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