Scanning Problems; Cannot E-Mail My Scans; Cannot Find The Data Saved In The Shared Folder; Cannot Perform Scanning From A Pc With Office 2013 - Toshiba e-Studio2000AC Software Troubleshooting Manual

Scanning Problems

0.
This section describes troubleshooting for using scan data.
 Cannot E-mail my scans
Problem Description
I have scanned a document and sent the copy as an E-mail attachment, but the E-mail does not reach the specified e-
mail address.
Corrective Action
Check the following points:
 The correct E-mail addresses are specified.
 The equipment is correctly configured for and connected to the network.
 For the SMTP Client settings, the SMTP server address is correctly set.
 For the SMTP Client settings, the Port Number is correctly set.
 For the SMTP Client settings, the settings for SSL and/or authentication are correctly set.
 The data size of the attached file is smaller than/equal to the maximum data size receivable on the recipient's side.
For details on the network settings, refer to the TopAccess Guide.
For details on E-mailing the scanned image, refer to the Scanning Guide.
 Cannot find the data saved in the shared folder
Problem Description
I have scanned a document and saved the copy in the shared folder of the equipment, but cannot locate the saved file.
Corrective Action
 For Windows OS, search the network for the equipment using the search function of Explorer. The data are stored
in the equipment's shared folder named "FILE_SHARE."
 For Mac OS, make sure that the OS version is Mac OS X 10.6.8 or later.
 If you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is enabled on
TopAccess.
For details on the network settings, refer to the TopAccess Guide.
For details on storing the scanned image, refer to the Scanning Guide.
 Cannot perform scanning from a PC with Office 2013
Problem Description
I cannot perform scanning from the equipment in a PC with Office 2013.
Corrective Action
Install an addin to invoke a scan driver for the equipment.
For details on how to install the addin, refer to the Software Installation Guide.
If the addin is not included in your DVD, contact your service technician.
32 Scanning Problems