Copying Problems; Scanning Problems - Toshiba e-studio 180s User Manual

Condition
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed improperly.
AaBbCc
Remove the toner cartridge and reinsert it.
AaBbCc
• The toner cartridge may be defective. Remove the
AaBbCc
toner cartridge and install a new one. See
page 8.4.
AaBbCc
• If the problem persists, the machine may require
AaBbCc
repair. Contact a service representative.
Curl If the printed paper is curled or paper does not feed
into the machine:
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
• Try printing to the rear cover.

Copying problems

Condition
Copies are too light or Use Darkness to darken or lighten the background
too dark. of the copies.
Smears, lines, marks, • If defects are on the original, use Darkness to
or spots appears on lighten the background of your copies.
copies.
• If no defects are on the original, clean the scan
unit. See page 8.2.
Copy image is • Ensure that the original is face down on the
skewed.
document glass.
• Check that the paper is loaded correctly.
Blank copies print Ensure that the original is face down on the
out. document glass.
Image rubs off the • Replace the paper in the paper input tray with
copy easily.
paper from a new package.
• In high humidity areas, do not leave paper in the
machine for extended periods of time.
Frequent copy paper • Fan the stack of paper, then turn it over in the
jams occur. paper input tray. Replace the paper in the paper
input tray with a fresh supply. Check/adjust the
paper guides, if necessary.
• Ensure that the paper is the proper paper weight
75 g/m
• Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam has
been cleared.
Suggested solutions
Suggested solutions
2
(20 lb bond) paper is recommended.
Condition
Toner cartridge
produces fewer copies
than expected before
running out of toner.

Scanning problems

Condition
The scanner does not
work.
The unit scans very
slowly.
9.9
Troubleshooting
Suggested solutions
• Your originals may contain pictures, solids, or
heavy lines. For example, your originals may be
forms, newsletters, books, or other documents
that use more toner.
• The machine may be turned on and off frequently.
• The document cover may be left open while
copies are being made.
Suggested solutions
• Make sure that you place the document to be
scanned face down on the document glass.
• There may not be enough available memory to
hold the document you want to scan. Try the
Prescan function to see if that works. Try lowering
the scan resolution rate.
• Check that the USB cable is connected properly.
• Make sure that the USB cable is not defective.
Switch the cable with a known good cable. If
necessary, replace the cable.
• Check that the scanner is configured correctly.
Check the scan setting in the application you
want to use to make certain that the scanner job
is being sent to the correct port, for example,
LPT1.
• Check if the machine is printing received data. If
so, scan the document after the received data
has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory required
to analyze and reproduce the scanned image. Set
your computer to the ECP printer mode through
BIOS setting. It will help to increase the speed.
For details about how to set BIOS, refer to your
computer User's Guide.