Toshiba e-Studio2000AC Software Troubleshooting Manual page 6

Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network ................................................................................................ 40
Cannot locate the equipment in the network .......................................................................................................... 40
Cannot locate the equipment with Local Discovery ................................................................................................ 41
Equipment does not respond to ping command ..................................................................................................... 42
LDAP Search and Authentication Problems............................................................................................ 43
Network shutdown occurs or touch panel disabled after LDAP search.................................................................. 43
LDAP authentication takes a long time .................................................................................................................... 43
Printing Problems (Network Related) ................................................................................................... 44
SMB print in a Windows operating system environment......................................................................................... 44
Raw TCP or LPR print in a Windows operating system environment...................................................................... 45
IPP print in a Windows operating system environment .......................................................................................... 45
Novell print in a NetWare environment .................................................................................................................... 46
Mac OS environment ................................................................................................................................................. 46
UNIX/Linux environment ........................................................................................................................................... 47
Network Fax (N/W-Fax) Driver Problems ............................................................................................... 48
N/W-Fax driver installation error messages ............................................................................................................. 48
N/W-Fax driver general errors ................................................................................................................................... 49
Client Software Authentication Problems ............................................................................................. 50
Cannot log in using client software........................................................................................................................... 50
Printing can be made even with incorrect user name and password..................................................................... 50
Wireless LAN Connection Problems....................................................................................................... 51
Cannot connect to the MFP ....................................................................................................................................... 51
Chapter 7 TROUBLESHOOTING FOR FAXING
Faxing Problems ................................................................................................................................. 54
Error codes ................................................................................................................................................................. 54
Error messages........................................................................................................................................................... 54
Transmission/reception trouble ............................................................................................................................... 55
Chapter 8 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab ................................................................................. 58
Error Messages ................................................................................................................................... 60
Error Codes......................................................................................................................................... 62
Error codes on print jobs ........................................................................................................................................... 62
Error codes on transmission and reception ............................................................................................................. 64
Error codes on scan jobs............................................................................................................................................ 67
Chapter 9 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment ...................................................................... 76
General operations .................................................................................................................................................... 76
INDEX .......................................................................................................................................................... 79
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