Toshiba e-Studio2000AC Software Troubleshooting Manual page 65

8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Failed to process your job.
1C60 Insufficient Storage space.
Address Book reading
1C61 failure
1C63 Terminal IP address unset
Terminal mail address
1C64
unset
1C65 SMTP address unset
1C66 Server time-out error
SMTP server connection
1C69 error
Terminal mail address
error
1C6B
Destination mail address
1C6C error
System error
1C6D
SMTP client OFF
1C70
SMTP authentication error
1C71
POP Before SMTP error
1C72
1CC0 Job canceled
Power failure
1CC1
3A10 MIME format error
3A20 Email process error
Partial Email timeout error
3A30
Invalid partial Email
3A40
received
HDD full error
3A50
Interrupt partial Email
3A70
reception
Partial Email disabled
3A80
3B10 Email format error
Problem Description
Reduce the number of pages of the job in error and perform it
again. Check whether the server or local disk has sufficient space
in its disk capacity.
Turn the power OFF and then back ON. Perform the job in error
again. Reset the data in the Address Book and perform the job
again. If the error still persists, contact your service representative.
Ask your administrator to set the IP address of the equipment.
Ask your administrator to set the Email address of the equipment.
Ask your administrator to set the SMTP server address.
Check whether the SMTP server is operating properly.
Ask your administrator to set the login name or password of the
SMTP server and try again. Check whether the SMTP server is
operating properly.
Ask your administrator to check the SMTP Authentication method
or if there is an unpermitted character in the Terminal mail
address. Set the correct SMTP Authentication method or delete
the unpermitted character in the Terminal mail address.
Check if there is an unpermitted character in the Destination Email
address. Delete the unpermitted character and reset the
appropriate Destination Email address, then try again.
Turn the power OFF and then back ON. Perform the job in error
again. If the error still occurs, contact your service representative.
Ask your administrator to enable the SMTP Client and perform the
job again.
Confirm that the login name and password are correct. If SSL is
enabled, make sure that SSL port number is correctly set.
Confirm that the POP Before SMTP settings and POP3 settings are
correct.
The job was canceled.
Check whether the power cable is connected properly and is
inserted securely. Check whether the power voltage is stable.
Ask the sender to resend the Email in the MIME1.0 format.
Ask the sender to resend the Email.
Ask the sender to resend the Email, or change the Partial Wait time
setting.
Ask the sender to resend the partial Email in the RFC2046 format.
Ask the sender to resend the Email by separating it into several
Emails. If this error occurs due to running out of paper and too
many waiting jobs being stored in the hard disk, add paper to
activate the other jobs.
Ask your administrator to enable the Enable Partial Email setting
and ask the sender to resend the Email.
Ask your administrator to enable the Enable Partial Email setting
and ask the sender to resend the Email.
Ask the sender to resend the Email.
Corrective Action
Error Codes 65