Toshiba e-Studio2000AC Software Troubleshooting Manual page 66

8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Content-Type error
3B20
3B40 Email decode error
TIFF analysis error
3C10, 3C13
TIFF compression error
3C20
TIFF resolution error
3C30
TIFF paper size error
3C40
Offramp transmission error Ask the sender to specify the correct fax numbers and resend the
3C50
Offramp security error
3C60
Power failure
3C70
Offramp Fax transmission
3C90
disable error
Destination address error
3D10
Exceeding maximum
3D20 offramp destinations
3D30 Fax unit is not installed
POP3 server
3E10 communication error
POP3 server
3E20
communication timeout
POP3 login error
3E30
POP3 login type error
3E40
File I/O error
3F10, 3F20
66 Error Codes
Problem Description
Ask the sender to resend the Email with attached files that are TIFF
format.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are TIFF
format.
Ask the sender to resend the Email with attached TIFF files in the
MH, MR, MMR, or JBIG compression.
Ask the sender to resend the Email with attached TIFF files whose
resolution is either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400
x 400 dpi.
Ask the sender to resend the Email with attached TIFF files that
can be printed on paper permitted for the equipment.
Email.
Confirm that the specified fax numbers are registered in the
address book of the equipment. If not, register the fax numbers in
the address book and ask the sender to resend the Email with the
correct fax numbers.
Confirm that the job is recovered or not. If not, ask the sender to
resend the Email.
Confirm if the Fax Send Function of MFP setting is disable or not.
Ask your administrator whether the DNS and mail server settings
are correctly set. If they are, ask the sender to confirm that the
destination address is correct.
Ask the sender to specify up to 40 destinations for one offramp
gateway job. The equipment cannot perform offramp gateway
transmission for more than 40 destinations.
Make sure that the Fax unit is installed, or connected correctly.
Ask your administrator whether the POP3 server address is
correctly set, and whether the POP3 server works properly. If SSL
is enabled, make sure that SSL port number is correctly set.
Ask your administrator whether the POP3 server works properly
and the LAN cable is connected to the server.
Ask your administrator whether the POP3 user name and
password are set correctly.
Ask your administrator whether the POP3 login type (Auto, POP3,
APOP) is set correctly.
Ask the sender to resend the Email. If the error still occurs, contact
your service representative.
Corrective Action