Brainboxes ES-357 Product Manual page 56

Communication Problems transmitting or receiving
Problems data through the port.
Can't access ES When you try to access the
configuration webpage by typing the IP address
webpage into the address bar of your web
browser, the page cannot be
ES Range Product Manual
indicated by a yellow exclamation mark.)
Make sure that the port you are trying to
open is not being blocked by a firewall
that may be installed.
If you are using a hub/switch or another
device between the network server and
ES device, check that it's powered and
working correctly.
If you are using the ES device in Static
IP mode, check that its IP address is in
the same sub-net as the server.
Check that there are no IP address
conflicts on the network.
If you are using the RS-422/485 in half
duplex mode, make sure it is set for half
duplex communication in the software.
Check if there is an updated firmware or
software driver package for your ES
device by contacting Brainboxes
Technical Support with your existing
software version.
Check the status LED behaviour. (See
Section 3. Hardware Features)
If the status LED is showing a problem
perform a power cycle, and if there is
still a problem restore the factory
settings. (See Section 13)
Make sure that you have access to the
device which you are trying to open the
COM port of.
If the problem is still present after trying
the above, try a different network card if
possible.
Check the status LED behaviour. (See
Section 3. Hardware Features)
If the status LED is showing a problem
perform a power cycle, and if there is
still a problem restore the factory
settings. (See Section 13)
Perform a loopback: The loopback test
will verify that your ES device is able to
Transmit and Receive data. The transmit
and receive lines are connected together
so any data sent is received on the
same port. Details of loopback tests can
be found on our website.
http://www.Brainboxes.com/
Check the status and Ethernet lights on
the device show that the device is
connected to the network and ready.
(See section 3 Hardware Features)
Version 2.9
© Copyright Brainboxes Limited 2013
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