Troubleshooting And Testing - Brainboxes ES-357 Product Manual

17. Troubleshooting and Testing

The most common problems and frequently asked questions for the ES range of devices are listed in
the table below along with descriptions and suggestions for corrective actions.
Question
Problems installing Boost.LAN installation wizard has
Boost.LAN Device not completed or shows an error
Manager
Can't find ES When the 'Find Devices' button is
device in clicked the device isn't displayed in
Boost.LAN Device Boost.LAN manager.
Manager
Problems installing Can't install the ES device COM
Boost.LAN COM ports.
port driver
Code 10 Error in Device
Device Manager device cannot start. (Code 10)"
Cannot open COM There is an error when trying to
port open the COM port.
ES Range Product Manual
Description
Manager reports "This
Version 2.9
© Copyright Brainboxes Limited 2013
Solution
Restart the PC and try installing
Boost.LAN again.
Check if there is an updated driver
package online at
http://www.Brainboxes.com
Check that the device is correctly
powered up and plugged into the
network.
Check the Ethernet and status LED
behaviour (see Section 3 Hardware
Features)
Ensure Brainboxes Boost.LAN Suite is
set as an exception in Windows Firewall
if it is enabled, and any other custom
firewall that you have installed.
If you have a proxy server installed
check Boost.LAN is on the exceptions
list.
If you are connecting through a router
check that port forwarding is enabled on
the router.
If device manager shows error
messages for the Ethernet to serial
device and ports (errors are indicated by
a yellow exclamation mark), it is
recommended to uninstall and re-install.
If the problem is still present after trying
the above, try another computer to
narrow down the problem.
In the device Properties dialog box, click
the Driver tab, and then click Update
Driver to start the Hardware Update
Wizard. Follow the instructions to update
the driver.
Install the latest drivers found on our
website.
Try installing the COM port on a different
PC.
Check the Ethernet cable is plugged in
to the device.
Check the ES device is correctly
installed, and the ports appear in Device
Manager without any errors (Errors are
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