Troubleshooting When Using The Scanner Function; When Scanning Is Not Done As Expected - Ricoh 9016 Troubleshooting Manual

5. Troubleshooting When
Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner func-
tion problems.

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expected.
Problem
The scanned image is
dirty.
The image is distorted
or out of position.
The image is distorted
or out of position.
The scanned image is
upside down.
No image results from
scanning.
The scanned image
contains white spaces.
Cause
The exposure glass, scanning
glass, exposure glass cover, ADF
or ARDF is dirty.
The original was moved during
scanning.
The original was not pressed flat
against the exposure glass.
The original was placed upside
down.
The original was placed with the
front and back reversed.
If you scan originals using func-
tions other than the network
TWAIN scanner function, certain
paper size and resolution settings
may produce scanned images
that are larger than the specified
size because of margins being
added to the sides.
Solution
Clean these parts. See p.97 "Main-
taining Your Machine".
Do not move the original during
scanning.
Make sure that the original is
pressed flat against the exposure
glass.
Place the original in the correct
orientation. See "Placing Origi-
nals", Copy Reference.
When the original is placed direct-
ly on the exposure glass, the side
to be scanned must face down.
When the original is fed via the
ADF or ARDF, the side to be
scanned must face up. See "Plac-
ing Originals", Copy Reference.
Scanning at a higher resolution
may reduce the margins.
53