Ricoh 9016 Troubleshooting Manual page 69

Message
Error has oc-
curred in the
scanner driver.
Communication
error has oc-
curred on the
network.
Insufficient
memory. Close
all other appli-
cations, then
restart scan-
ning.
Any of Login
User Name, Login
Password or
Driver Encryp-
tion Key is in-
correct.
Cause
An error has occurred in the driver. • Check whether the network
A communication error has oc-
curred on the network.
Memory is insufficient.
The entered login user name,
password, or driver encryption
key was invalid.
When a Message Is Displayed
Solution
cable is connected correctly to
the client computer.
• Check whether the Ethernet board
of the client computer is recog-
nized correctly by Windows.
• Check whether the client comput-
er can use the TCP/IP protocol.
Check whether the client comput-
er can use the TCP/IP protocol.
• Close all the unnecessary ap-
plications running on the cli-
ent computer.
• Uninstall the TWAIN Driver,
restart the computer, and then
reinstall the TWAIN Driver.
• Check the login user name,
password, and driver encryp-
tion key.
• Permission to use this func-
tion has not been granted.
Contact the administrator.
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