Ricoh 9016 Troubleshooting Manual page 32

Troubleshooting When Using the Facsimile Function
Message
Check whether
there are any
network prob-
lems.
{ }
14-09
3
Check whether
there are any
network prob-
lems.
{ }
14-33
Check whether
there are any
network prob-
lems.
{ }
15-01
26
Cause
E-mail transmission was refused
by SMTP authentication, POP be-
fore SMTP authentication or login
authentication of the computer in
which the folder for forwarding is
specified.
No machine e-mail address is
programmed.
No POP3/IMAP4 server address
is programmed.
Solution
• Check that the user name and
password for SMTP authenti-
cation or POP before SMTP
authentication are correctly
programmed from [File Trans-
fer] under [System Settings].
See "File Transfer", General
Settings Guide. You can also
use the Web Image Monitor
for confirmation. See the Web
Image Monitor's Help.
• Check that the user name and
password of the E-mail Ac-
count are correctly pro-
grammed from [File Transfer]
under [System Settings]. See
"File Transfer", General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
• Check that the user ID and
password for the computer in
which the folder for forward-
ing is specified are correctly
programmed.
• Check that the folder for for-
warding is correctly specified.
• Check that the computer in
which the folder for forwarding
is specified is correctly operated.
• Contact the administrator.
• Check that the machine's e-
mail address is correctly pro-
grammed from [File Transfer]
under [System Settings]. See
"File Transfer", General Set-
tings Guide. You can also use
the Web Image Monitor for
confirmation. See the Web Im-
age Monitor's Help.
• Contact the administrator.
• Check that the host name or
IPv4 address of the
POP3/IMAP4 server is cor-
rectly programmed using the
Web Image Monitor. See the
Web Image Monitor's Help.
• Contact the administrator.