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SafeGait SG360 Service Manual

360 gr. balance and mobility trainer
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SafeGait™ 360° Balance and Mobility Trainer
Service manual
SG360-ISM-004 Rev. F

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Summary of Contents for SafeGait SG360

  • Page 1 SafeGait™ 360° Balance and Mobility Trainer Service manual SG360-ISM-004 Rev. F...

  • Page 2: Table Of Contents

    Table of Contents General Warnings …………….……………………….……..………………………………………………………………………………..2 Load Cell Recalibration ..........................3 Logging out of the SafeGait application kiosk ..................3 VNC service interface ..........................4 Selecting load cell ............................ 8 HMI battery change procedure ......................... 10 Opening the SafeGait covers ......................... 11 Procedure for battery change ......................

  • Page 3: General Warnings

    WARNING: Arc flash is possible during power-up after service if the conductor shoes are not installed in the correct conductor bars. DANGER: the SafeGait 360® system operates at 480 VOLTS. Always use caution and wear appropriate PPE (Personal Protective Equipment) when working near Actuator or Rail when power is applied.

  • Page 4: Load Cell Recalibration

    Load Cell Recalibration: 1. From the kiosk computer, exit out of the SafeGait Application by pressing (Ctrl +Shift +Esc). This will a launch the Task Manager 2. Click on the file menu and select Run new task. 3. In the Create new task window in the open box type explorer.exe and press ok.

  • Page 5: Vnc Service Interface

    Select Admin user. 5. Enter admin password for kiosk. Reference KeePass for site specific password. 6. Open VNC viewer on desktop. 7. Connect to the service interface using VNC at IP address 10.0.0.2:5900. 10.0.0.2:5900 SG360-ISM-004 | REV F...
  • Page 6 8. When prompted for a password enter 123. 9. Log in using Service Code 8 followed by the check key. SG360-ISM-004 | REV F...
  • Page 7 10. Click on the FACTORY PAGE button. 11. To calibrate the load cell, click on the LOAD CELL CALIBRATION button. SG360-ISM-004 | REV F...
  • Page 8 14. Re-attach the spreader bar and let it hang. Wait for any swinging to cease. 15. Press the Calibrate Bias button in the HORIZONTAL axis (right side). The horizontal Bias number should change to the Load (Raw) value and the load (in lbs) should be 0 (zero) SG360-ISM-004 | REV F...

  • Page 9: Selecting Load Cell

    16. When the recalibration is complete, the vertical load cell should display a load of 1-2 lbs. and the horizontal load cell should display a load of zero. Press the HOME PAGE button to complete the recalibration. Selecting load cell 1. Login to VNC 2. Click on Factory page SG360-ISM-004 | REV F...
  • Page 10 5. Then press the set button 6. Followed by the reset button 7. Wait for the warm reset to occur then you can login to the VNC and verify the correct load cell has been selected SG360-ISM-004 | REV F...

  • Page 11: Hmi Battery Change Procedure

    The battery is only permitted to be replaced by a Renata CR2477N battery. The use of another battery may present a risk of fire or explosion.  The battery may explode if handled improperly. Do not recharge, disassemble or dispose of in fire. SG360-ISM-004 | REV F...

  • Page 12: Opening The Safegait Covers

    DANGER: Power system down and lock out power panel prior to opening the covers. Failure to comply may result in injury or death! 1. Power down the unit and follow all lockout tag out procedures. 2. Using an insulated screwdriver, depress latching tab on inside of covers. SG360-ISM-004 | REV F...
  • Page 13 Note: starting with Actuator serial number 9101200C-0001, the latching pins are obsolete. Loosen and remove the lower screw and nut on both sides of the bracket to allow the HMI to swing down. 5. Locate battery on backside of HMI. SG360-ISM-004 | REV F...

  • Page 14: Procedure For Battery Change

    Incorrect Correct • Insert the new battery with the correct polarity. Figure 164: Insert battery • To make the next battery replacement easier, be sure the removal strip is in place when inserting the battery. SG360-ISM-004 | REV F...

  • Page 15: Replace Trolley Wheel Block Assembly

    Replace Trolley Wheel Block Assembly: DANGER: Power system down and lock out power panel prior to replacing Trolley Wheel Block Assembly. Failure to comply may result in injury or death! SG360-ISM-004 | REV F...

  • Page 16: Replace Strap Assembly

    3. In VNC server line enter 10.0.0.2 if not already displayed in box then click connect 4. If a warning pops up about unencrypted connection click on the continue button if not skip to step 5 SG360-ISM-004 | REV F...
  • Page 17 5. When prompted for a password enter 123 6. Login screen will pop up click on the service code and a keyboard will pop up. SG360-ISM-004 | REV F...
  • Page 18 7. Click on service code box enter service code 8 followed by the check mark. 8. Then hit the enter key to login to the HMI SG360-ISM-004 | REV F...
  • Page 19 9. On the login screen click on the input/output button 10. On the input/output page push the force button and then turn E-stop 1 and E-stop 2 Back on. 11. Then hit the Force button once again SG360-ISM-004 | REV F...
  • Page 20 17. NOTE: starting with Actuator serial number 9101200C-0001, unplug the load cells from the extension cables located on the vertical bracket. 18. Unplug load cells from signal conditioning PCB a. You can remove the side cover to allow more access to the connectors SG360-ISM-004 | REV F...
  • Page 21 Note only turn bolts one or two turns or small springs and bolts will fall loose from strap management unit b. For access to bolt on front of strap management remove black plastic cap on outside of unit. Use a 12 inch ¼” extension to reach bolt. SG360-ISM-004 | REV F...
  • Page 22 22. Remove Drum cover from drum by pulling screws using the 2.5mm Hex Bit. 23. Slide drum cover plate on to flex coupling. Pull strap and strap pin from drum. Remove the remaining strap and pin from unit and discard. SG360-ISM-004 | REV F...
  • Page 23 NOTE: insure correct side of cover is facing up. Re-install the roller arm and guide roller, tightening screws securely. NOTE: Not required if installing a STRAP ASSEMBLY with a serial number of 0917001 or higher. When properly tightened, mark each removed screw with a paint pen. SG360-ISM-004 | REV F...
  • Page 24 Slide over the drum, while inserting the pin into the drum slot. NOTE: pull firmly on the strap near the pin to verify it is seated in the drum slot. Re-install the flange, and tighten screws securely using the 2.5mm Hex Bit. When properly tightened, mark each screw with a paint pen. SG360-ISM-004 | REV F...

  • Page 25: Setting Rotary Limit Switch

    40. If not previously required, remove the Rotary Limit Switch cover and loosen the locking screw on top cam one full revolution, set the strap up limit switch by rotating the up limit cam (screw #1) clockwise until the lobe is starting to actuate the switch. Listen for the switch to click. SG360-ISM-004 | REV F...
  • Page 26 If incorrect, continue to readjust and recheck the up limit switch until set correctly. 42. When complete, tighten cam locking screw and mark with the paint pen. Reinstall the Rotary Limit Switch cover. Remove the safety cover (if installed) and close the mechanical cover. SG360-ISM-004 | REV F...

  • Page 27: Actuator Check Out Test

     Record amp draw on vertical motor L1______L2_____L3______ D. Attach spreader bar  Run unit in float mode to both ends of the track  Record amp draws on horizontal motor L1______L2_____L3______ Technician’s name______________________ Signature __________________________ Date_____________________ SG360-ISM-004 | REV F...

  • Page 28: Safegait Wiring Diagrams

    Control Communication ..........................34 Status Light Control ..........................35 Vertical Drive Control ..........................36 Strap Vertical Limit ............................. 37 Horizontal Drive Control ........................... 38 Horizontal Limit ............................39 X87 Controller ............................40 WIFI Adaptor ............................. 41 SG360-ISM-004 | REV F...
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  • Page 43: Facility Panel Wiring Diagrams

    Facility Panel Wiring Diagram: Primary AC Power ............................43 Power ON ..............................44 E-Stop ................................45 Bus Power Monitoring ..........................46 SG360-ISM-004 | REV F...
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  • Page 48: Wifi Ping Test

    WIFI Ping Test: 1. Press the Windows key on the key board to Launch the file explorer. 2. Type in CMD to the search field to launch an new command prompt SG360-ISM-004 | REV F...
  • Page 49 4. This will continues ping the IP address you have chosen. 5. 10.0.0.1 for the router. 6. 10.0.0.2 for the WIFI Adaptor. 7. 10.0.0.52 for the Actuator. 8. 10.0.0.4 for the handheld 9. To stop the ping, press Ctrl C. SG360-ISM-004 | REV F...

  • Page 50: Power Panel Green Led Replacement

    4. Remove contactors on both sides of the power on button by placing a small flat head screw driver on top of contactor and lifting up contactor will slide up and out 5. From green light LED remove wire 1431 from top of led and 110n from bottom SG360-ISM-004 | REV F...
  • Page 51 6. With a small flat head screwdriver pry up on the plastic tab on the top of the LED light will slide back and up 7. Replace led rewire and reconnected contactors to the back side of the button SG360-ISM-004 | REV F...

  • Page 52: Version 4.0.1 Software Install

    The purpose of this checklist is to verify that all necessary software components have been installed on each hardware component of the SafeGait 360 Balance and Mobility Trainer. This ensures that the system as a whole can run as anticipated.

  • Page 53: Data Backup

    Shift+Right Click on “Backup_Launcher.bat”. Choose “Run as different user” option and enter username and password for backup user (located in KeePass). □ Verify that a backup file has been created in C:\Gorbel Medical\SafeGait\Backup this file should have the format SafeGait_YYYYMMDDHHMMSS.BAK. □...

  • Page 54: Cf Card Update To Version 3.1.1

    □ Lower Spreader bar to lowest possible position. (Lower limit) □ From Kiosk or Tool Laptop on SafeGait network, open VnC and connect to the actuator (IP address 10.0.0.2). Alternatively, open SafeGait cover to access HMI. □ Log into Service Interface with service code 8 □...
  • Page 55 Alternatively, use a pre-programmed CF card with V3.0.0 already loaded. □ Replace the card in the HMI, and power on the actuator. Write CF card values □ Open folder Configuration Values □ Run the script: Config_Param.bat (read calibration and run time values) SG360-ISM-004 | REV F...
  • Page 56 □ ***copy the file update_vars.txt onto a USB stick for safekeeping. □ Upon return, place the update_vars.txt into the customer-specific network location. (e.g. S:\Quality System\RECORDS\Device History Records – SafeGait 360\Customers\XXXX\Service\Software where XXXX is the customer number SG360-ISM-004 | REV F...

  • Page 57: Kiosk Laptop/Tablet (V4.0.1) Windows 10

    Click on the Windows button () and type services.msc to launch Windows local services. □ Search for SafeGait Admin Service and press Stop the service. Do not close the services window. □ Click on the Windows button () and type Control Panel to access the control panel.
  • Page 58 □ Under Adjust your computer settings – Click on Administrative Tools □ Under Administrative Tools – Click on Internet Information Services (IIS) □ Click on the Windows button () and type Add or Remove Programs. SG360-ISM-004 | REV F...
  • Page 59 □ Type app name SAFEGAIT 360 BALANCE AND MOBILITY TRAINER. SG360-ISM-004 | REV F...
  • Page 60 Copy the latest Kiosk installer SafeGaitInstaller-4.0.1.msi to the disk and run it. □ Navigate to C:\Gorbel Medical\SafeGait\webapi and edit the file Web.config. Under the connectionStrings node, modify the SQL password to match the one in KeePass. SG360-ISM-004 | REV F...
  • Page 61 Navigate to C:\Gorbel Medical\SafeGait\bin and open an administrator command prompt. □ Type install.bat and press Enter. When prompted for credentials, username = SAFEGAIT-PC, password = Windows login password for the administrator (admin) account from Keepass. You may get an error/warning message in the prompt window, but this is normal for updates.
  • Page 62 □ Verify the SafeGait WebApi has been installed properly by opening Chrome and navigating to https://localhost/safegait using the kiosk laptop (the page should load without error). □ Go back to the services window and re-start the SafeGait Admin Service □...

  • Page 63: Kiosk Laptop/Tablet (V4.0.1) Windows 8

    Click on the Windows button () and type services.msc to launch Windows local services. □ Search for SafeGait Admin Service and press Stop the service. Do not close the services window. □ Click on the Windows button () and type IIS to start Internet Information Service.
  • Page 64 Under Action – Manage Server click on Stop. Do not close the IIS window. □ Go to the Windows Control Panel – Programs and Features. □ Double-click on the SAFEGAIT 360 BALANCE AND MOBILITY TRAINER to remove it. □ Copy the latest Kiosk installer SafeGaitInstaller-4.0.1.msi to the disk (anywhere) and run it. □...
  • Page 65 Go back to the main IIS window and re-start the server. □ Verify the SafeGait WebApi has been installed properly by opening Chrome and navigating to https://localhost/safegait using the kiosk laptop. The page should load as shown below – the security error acceptable as long as this page loads.
  • Page 66 □ Go back to the services window and re-start the SafeGait Admin Service □ Press the Windows key () and type Schedule Tasks in Windows. Launch Task Scheduler. □ Under Microsoft  Windows  Windows Update, verify that all tasks are disabled. If they are enabled, disable them.
  • Page 67 Open windows explorer and navigate to the folder: C:\Gorbel Medical\SafeGait\Backup. Check if user has access to this folder. □ Navigate to the folder: C:\SafeGait\Scripts. Check if user has access to this folder. If this folder does not exist, the scripts folder may also be located in C:\Temp\Scripts. □...
  • Page 68 □ Click on Authenticated Users once, then click Remove. This user should be removed from the list. □ Open windows explorer and navigate to the folder: C:\SafeGait\ □ Right-click on the Scripts folder and select Properties… □ Select the Security tab and click Advanced □...

  • Page 69: Remote/Handheld Android 5.1

    On PC, open Command Prompt and enter the following command :  adb install <path to the SafeGait apk> □ Check to see whether SafeGait application gets installed on the handheld. The command prompt should also say ‘Success’ □ Click on main screen □...

  • Page 70: Remote/Handheld Android 6.1

    On PC, open Command Prompt and enter the following command :  adb install <path to the SafeGait apk> □ Check to see whether SafeGait application gets installed on the handheld. The command prompt should also say ‘Success’ □ Click on main screen □...

  • Page 71: Router Upgrade

    Open a web browser on the kiosk and navigate to 10.0.0.1 □ Log into Router using the administrator (admin) account using the passwords found in Keepass. □ On the Netgear genie login page select the advanced tap. SG360-ISM-004 | REV F...
  • Page 72 Click on the Administration tab in the left hand column then click on Router Update. □ Click on the Browse and go to Software upgrade Removable disk usb and under Netgear router firmware select V1.0.4.8_10.0.77.chk □ Click on the upload button SG360-ISM-004 | REV F...
  • Page 73 Once the firmware is updated the router will reset you will have to log back in using the admin user and keepass password for the router. Once logged in verify that the firmware version has been up dated to V1.0.4.8_10.0.77 in the upper right hand corner. SG360-ISM-004 | REV F...

  • Page 74: Wifi Adaptor Upgrade

    The login page will open. Enter the login info and password found in Keepass □ Update the firmware to the latest version before continuing. Navigate to the thumb drive select AWK1131A_1.12_Build_171031018.rom. Select the button “Firmware Upgrade and Restart”. SG360-ISM-004 | REV F...
  • Page 75 After the device reboots, login with the Keepass username and password and insure that the firmware now reflects the latest build. SG360-ISM-004 | REV F...

  • Page 76: Nas Upgrade

    Log into NAS using the administrator (admin) account using the passwords found in Keepass. □ Click on control panel on the left side of the screen □ Click on Update & Restore under the control panel menu SG360-ISM-004 | REV F...
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  • Page 78 □ Click on Manual DSM update □ Click the browse button on the pop up window. □ Navigate to the SafeGait® thumb drive -> NAS firmware -> DSM_RS214_15047 SG360-ISM-004 | REV F...

  • Page 79: Linear Bearing Replacement

    3. Slide pressure drive wheel carriage off of linear bearing 4. Remove springs and washers from assembly Remove (2) DRIVE SPRING BLOCK one on each side of the Friction Wheel. Pull (8) LOCKWASHER M5 HIGH COLLAR and (8) SHCS M5X30. SG360-ISM-004 | REV F...
  • Page 80 Set aside and allow to dry a minimum of 10 minutes before using in the assembly Remove (8) SHCS M3X20 and (8) LOCK WASHER, HIGH COLLAR, M3, ZINC PLATE that connect the pressure drive block to the bearing. SG360-ISM-004 | REV F...
  • Page 81 11. Attach (2) DRIVE SPRING BLOCK one on each side of the Friction Wheel. Secure with (8) LOCKWASHER M5 HIGH COLLAR and (8) SHCS M5X30. Tighten screws securely to fully compress the lock washers using the 4mm Hex Bit. The Block must be flush to the Drive Core surface; no gap allowed. SG360-ISM-004 | REV F...
  • Page 82 (4) SPRING WHEEL SPACER one on each side of each Guide Wheel. Secure with the (2) 6MM X 12MM shoulder bolts previously set aside, one through each Block and Guide Wheel. Tighten securely using the 3mm Hex Bit. 15. Follow procedure to install the Actuator on the rail. SG360-ISM-004 | REV F...

  • Page 83: Pole Hanger Replacement

    2. Loosen two M4x6 and slide clip out of rail 3. Replace clip and tighten M4x6 with M3 Allen key 4. Replace conductor bars. WARNING: Arc flash is possible during power-up after service if the conductor shoes are not installed in the correct conductor bars. SG360-ISM-004 | REV F...

  • Page 84: Conductor Shoe Replacement

    L1 on the top shoe, L2 on the second shoe, L3 on the third shoe and GND to the bottom (green) shoe. WARNING: Arc flash is possible during power-up after service if the conductor shoes are not installed in the correct conductor bars. SG360-ISM-004 | REV F...

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