Wifi Connectivity; Troubleshoot Your Network Using The Ping Utility; Test The Lan Path To Your Router - NETGEAR Orbi RBR50 User Manual

The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an incorrect service name,
user name, or password, or your ISP might be experiencing a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted
to the network.

WiFi Connectivity

If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem:
• Does the WiFi-enabled computer or mobile device that you are using find your WiFi network?
If you disabled the router's SSID broadcast, then your WiFi network is hidden and does not display in
the list of networks that your computer or WiFi device finds. (By default, SSID broadcast is enabled.)
• Does your WiFi-capable device support the security that you are using for your WiFi network (WPA or
WPA2)?
• To view the WiFi settings for the router, use an Ethernet cable to connect a computer to a LAN port on
the router. Then log in to the router, and select BASIC > Wireless.
Note Be sure to click the Apply button if you change settings.
• If you are trying to connect to the 5 GHz 1 or 5 GHz 2 band, does your WiFi-enabled computer or mobile
device support this standard?
• Did your computer or WiFi device automatically connect to a different WiFi network in your area, such
as a WiFi hotspot?

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping
utility in your computer or workstation.

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
Orbi WiFi System
Troubleshooting
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