Aastra 480i SIP User Manual
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Aastra 480i SIP User Manual

Aastra 480i SIP User Manual

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Summary of Contents for Aastra 480i SIP

  • Page 2 Proprietary and Contents Section Aastra – 2711-001...

  • Page 3: 1St Edition (July 26, 2006)

    1st Edition (July 26, 2006) © Copyright 2006 Aastra Intecom Inc. All rights reserved. Information in this manual may change with product revisions. Aastra Intecom may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.

  • Page 4: Revision History

    Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

  • Page 5: Limited Warranty

    Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
  • Page 6 Proprietary and Contents Section Aastra – 2711-001...

  • Page 7: Table Of Contents

    Chapter 1 Introduction ......................1 Overview..........................1 The 480i Telephone ......................1 Phone Features........................1 General Requirements......................2 Chapter 2 Getting Started ...................... 3 Getting Started ........................3 Installation and Setup ....................3 When You First Plug in Your Phone................3 Aastra - 2711-001...
  • Page 8 Live DialPad Option Dialing..................14 Pre-Dial a Number ..................... 14 Use the Handsfree Speakerphone................14 Use a Headset ......................15 Advanced Volume Controls for the Headset Microphone........15 Place and Receive Calls Using a Headset ..............16 viii Aastra – 2711-001...
  • Page 9 Dial from the Callers List................... 24 Save an Entry to your Directory................. 24 Missed Calls Indicator....................24 Access Missed Calls .................... 24 Delete Entries in the Callers List................25 Exit the Callers List....................25 Directory ........................... 26 Aastra - 2711-001...
  • Page 10 Delete an Entry in the Redial List..................32 Other Redial Features....................32 Call Forward ........................33 Activate Call Forward-All..................33 Call Forward Busy/No Answer .................. 33 Cancel Call Forward....................33 Chapter 6 Troubleshooting....................35 Index ............................39 Aastra – 2711-001...

  • Page 11: About This Publication

    About This Publication Overview This guide explains how to use the basic features of your new 480i SIP IP phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.

  • Page 12: Terms And Definitions

    Internet connection instead of a regular (or analog) phone line. References The following publications provide related information. Title Description Aastra 480i SIP IP Phone Installation and set-up instructions, general features and Aastra – 2711-001...
  • Page 13 480i SIP IP Phone User Guide Title Description Installation Guide functions, and basic options list customization. This guide is included in the box with your phone. 271401 SIP IP Phone Explains how to set the 480i phone up on the network...
  • Page 14 About This Publication Aastra – 2711-001...

  • Page 15: Chapter 1 Introduction

    480i SIP IP Phone User Guide Chapter 1 Introduction Overview This 480i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 480i has all the features of a regular business set, and more, allowing you to make and receive calls, transfer, conference and more.

  • Page 16: General Requirements

    HTTP (Hypertext Transfer Protocol). • A 802.3 Ethernet/Fast Ethernet LAN. • Category 5/5e straight through cabling. • Power over Ethernet (PoE) power supply (optional accessory – necessary only if no inline power is provided on the network). Aastra – 2711-001...

  • Page 17: Chapter 2 Getting Started

    The first screen to display is the Aastra splash screen. Phone Updates After displaying the Aastra splash screen, the 480i checks settings and checks for new configuration and firmware updates on the configuration server. If a new update is found, the phone displays the update it is installing (either "Updating Config"...

  • Page 18: Startup Screens

    Chapter 2, Getting Started Startup Screens After the phone displays the Aastra splash screen, or after downloading an update (if an update was available), the phone displays the Idle State screen. The Idle State screen on your phone may not look exactly as the figure above. The Softkeys and configuration shown are an example of what could be set up on your phone by your system administrator.

  • Page 19: Restart From The Ip Phone

    480i SIP IP Phone User Guide Your phone will be temporarily out of service during the restart and download process. Do not unplug or remove power to the phone while it is checking or installing firmware. Restart from the IP Phone...

  • Page 20: Customize Your Phone

    Customize Your Phone Set Your Options Pressing the Options button gives you a list of configuration options. Refer to the Aastra 480i Installation Guide for information on less advanced configuration options. Some options should only be set up or changed by a network or system administrator.

  • Page 21: Chapter 3 Keys And Functions

    480i SIP IP Phone User Guide Chapter 3 Keys and Functions Keys Hard keys There are hard keys on your phone, such as Hold, Redial, Transfer (Xfer), Intercom (Icom), and Conference (Conf) that are configured for these call-handling features. These keys are static and cannot be reprogrammed or changed. They are located in two different areas on the phone.

  • Page 22: Custom Softkeys

    Line/call appearance Softkeys appear on the phone’s display as shown in the following image. Icons next to the softkeys within the phone’s display indicate the status for that line or call and have equivalent status to the line/call appearance lights of the hard keys on the phone. Aastra – 2711-001...

  • Page 23: Softkeys Customized As Speed Dials

    480i SIP IP Phone User Guide The following table provides a description for each icon. Softkey Line/Call Appearance Lamp Icons Activity Lamp Icon Definition Idle Solid There is no call activity for the line/call appearance softkey. Connected Solid A call is connected to your phone on this line/call appearance softkey.

  • Page 24: Softkeys Customized As Do Not Disturb

    By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance lamp indicates the status of that line or call. When the phone is taken off-hook, the phone will automatically select a line for you. Aastra – 2711-001...
  • Page 25 480i SIP IP Phone User Guide Line/Call Appearance Lamps Line/Call Appearance Status Idle line, No call activity, or Connected Lamp Flashes Quickly Ringing Lamp Flashes Slowly Hold Lamp is Solid Network Disconnected When you have more than one call, you can use the left and right navigation buttons ( ) to scroll left and right to the different call information.
  • Page 26 Chapter 3, Keys and Functions Aastra – 2711-001...

  • Page 27: Chapter 4 Call Handling

    See the section “Customizing your phone” in the Aastra 480i Installation Guide for more information on how to configure the Live DialPad option.

  • Page 28: Live Dialpad Option Dialing

    Your phone must be in either the speaker or speaker/headset audio mode. For more information on how to set this audio option in your phone, see the section “Customizing Your Phone” in the Aastra 480i Installation Guide. Step Action...

  • Page 29: Use A Headset

    480i SIP IP Phone User Guide Step Action If in speaker audio mode: Lift the handset to go back to the handset. Press to switch again to switch back to the speaker. If in speaker/headset audio mode: Press to switch between handsfree and headset.

  • Page 30: Place And Receive Calls Using A Headset

    Place and Receive Calls Using a Headset Ensure that you have selected a headset audio mode by accessing the Options list available from the phone. See the section “Customizing Your Phone” in the Aastra 480i Installation Guide for information on these settings.

  • Page 31: Answer An Incoming Call

    The setting you have selected in the Options List for Audio Mode will determine whether the call goes to handsfree or headset operation. See the section “Customizing Your Phone” in the Aastra 480i Installation Guide for information on these settings. Step...

  • Page 32: When On Hold

    If you have more than 1 call on hold, you can scroll through the held call information by pressing the navigation keys. To re-connect a call: Step Action • Press the Line/Call appearance button where this call is being held. • Press the Pickup softkey. Aastra – 2711-001...

  • Page 33: Transfer A Call

    480i SIP IP Phone User Guide Transfer a Call Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer before the receiving party answers the call.

  • Page 34: Conference

    This disconnects the new party, leaving the original call on hold. To go back to the original call, press the line/call appearance button for this call. Press again if you wish to add the new party to the conference. Aastra – 2711-001...

  • Page 35: Release A Conferenced Party

    480i SIP IP Phone User Guide Release a Conferenced Party Step Action Result Use the navigational keys to navigate to the desired party’s call appearance screen or press the Next and Previous softkeys (if visible). Press the Drop softkey. If you disconnect from the conference, the other two parties will also disconnect.

  • Page 36: End A Call

    Action Connect to the call if not already connected. • Press the button • Press the Drop softkey. • If connected through the handset, you can also place the handset back on hook to end the call. Aastra – 2711-001...

  • Page 37: Chapter 5 Additional Features

    480i SIP IP Phone User Guide Chapter 5 Additional Features Services The services key on the 480i accesses enhanced features and services provided by third parties. Use the Services key to do the following: • Utilize a Caller List •...

  • Page 38: Dial From The Callers List

    "<number> New Calls" on the idle screen is cleared. Access Missed Calls Use the following procedure to access missed calls in the Callers List. Step Action Press on the phone to display the Services menu. to scroll to the Callers List entry. Aastra – 2711-001...

  • Page 39: Delete Entries In The Callers List

    480i SIP IP Phone User Guide Step Action • Press • Press the Select softkey to open the Callers List. Use the buttons to scroll through the line items in the Callers List to find the line items that have the telephone icon with the receiver ON These are the missed calls to the phone.

  • Page 40: Directory

    Maximum length of a name 15 characters Maximum length of a URI 45 characters Maximum number directory entries in the 200 entries NVRAM. Maximum number directory entries in the 50 entries NVRAM with the "public" attribute (480i CT only). Aastra – 2711-001...

  • Page 41: Use The Directory

    480i SIP IP Phone User Guide Use the Directory Use the following procedures to access the Directory. Step Action Result The Services msnu displays. The Press Directory is usually the first in the list. • Press You are in the Directory.

  • Page 42: Add A New Entry

    The screen will automatically return to the idle display after a timeout if no Softkeys are pressed. Edit a Directory Entry Step Action Result You access the Directory. The Press Directory is usually the first choice in the list. You are in the Directory. Press Select or Aastra – 2711-001...

  • Page 43: Dial A Displayed Entry

    480i SIP IP Phone User Guide Step Action Result to find entry to change. Press the Change softkey. A screen displays allowing you to edit the name, phone number, and line number, as well as the public/private setting. to scroll through the information to access the line that will be changed.

  • Page 44: Save An Entry To Your Speed Dial List

    The Voicemail is a softkey on the idle screen that provides access to the voicemail system. Voice Mail Display The Envelope Icon The envelope icon displays on the Idle State screen only if you have new messages waiting. Aastra – 2711-001...

  • Page 45: Use Voicemail

    480i SIP IP Phone User Guide Use Voicemail Step Action Result Press the Voicemail softkey. The voicemail access number is automatically dialed. Follow the voicemail prompts. Redial List The Redial list contains 100 items. While on-hook, pressing the hard key will display the Redial list.

  • Page 46: Delete An Entry In The Redial List

    Copy an entry to your directory: The Redial list displays the first entry. Press the key. to find the entry that you wish to copy to your Directory. Press the Copy softkey. The specified entry is copied to your Directory. Aastra – 2711-001...

  • Page 47: Call Forward

    480i SIP IP Phone User Guide Call Forward The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. You can have up to 8 lines on the 480i configured for call forwarding. Activate Call Forward-All Use the following procedure to activate Call Forward –...
  • Page 48 Chapter 5, Additional Features Aastra – 2711-001...

  • Page 49: Chapter 6 Troubleshooting

    Check for any loose connections and that the phone has tone? been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 480i Installation Guide provided with your phone. Why doesn’t my phone Check the ring volume on your phone. It may be turned ring? down or turned off.
  • Page 50 How do I restart the IP Step Action phone? Press the Options button on the phone to enter the Options List. to scroll down to Phone Status. Press Show or to scroll down to Restart Phone. Press Show or Aastra – 2711-001...
  • Page 51 480i SIP IP Phone User Guide Problem Possible Solution(s) Press Restart to start the phone. To cancel without restarting the phone, press Cancel. Aastra - 2711-001...
  • Page 52 Chapter 6, Troubleshooting Aastra – 2711-001...

  • Page 53: Index

    480i SIP IP Phone User Guide Index handsfree speakerphone ........... 14 hard keys ................7 headset................15 place and receive calls ..........16 automatic hold ..............18 headset microphone............15 hold place on hold ............... 17 retrieve................. 18 bad encrypted config............36 blind transfer..............19...
  • Page 54 ...............10 user password ..............36 speed dial ...............9 softkeys................7 custom................8 softkeys as line/call appearances.........8 visual message waiting............. 35 speakerphone ..............14, 35 voicemail..............30, 31 use ................31 voicemail display ............. 30 volume controls..............15 transfer................19 Aastra – 2711-001...

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