Internet Support - Canon imagepress C7000VPE Service Manual

3.

Internet Support

Internet Support
a)
Figure 20 – e-Support: Login Screen
imagePRESS C7000VPe Service Guide
Canon USA's e-Support Center Web Site Canon USA's e
Canon USA's Engineering Services and Solutions Canon USA's
(formerly the Systems and Technical Support Division (formerly the
high-quality e quality e-Support via the Internet, and is only available for Support via the Internet, and is only available for
Canon USA's Authorized Servicing Dealers. Canon USA's Authorized Servicing Dealers.
Canon USA's e-Support is designed to provide Systems Engineers Canon USA's e Support is designed to provide Systems Engineers
and Technicians access to technical support information via the and Technicians access to technical support inf
Worldwide Web. Worldwide Web.
The following functions and information can be accessed: The following functions and information can be accessed: The following functions and information can be accessed:

Proactive notification of new releases, patches, Technical Proactive notification of new releases, patches, Technical Proactive notification of new releases, patches, Technical
Publications, and other information via e Publications, and other information via e-mail message

Search for technical solutions with the Integrated Kn Search for technical solutions with the Integrated Kn Search for technical solutions with the Integrated Knowledge
Management System through a natural language query Management System through a natural language query Management System through a natural language query

Read or download on Read or download on-line documentation

Download patches and their Readme files Download patches and their Readme files

Download firmware and software drivers Download firmware and software drivers

Track and modify logged cases Track and modify logged cases

Review all open cases Review all open cases
To access e-Support, you must first register for an e To access e Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon Number. To register for an e
USA's USA's e-Support e Support
http://www.support.cusa.canon.com. Click on the "Register" button, http://www.support.cusa.canon.com
and follow the instructions. This service is available at no additional and follow the instructions. This service is available at no additional and follow the instructions. This service is available at no additional
charge to all authorized dealers. charge to all authorized dealers.
Support: Login Screen
Guide
imagePRESS C7000VPe 00VPe Service Guide
Solutions Division
echnical Support Division) provides
mail message
Support ID number, go to the Canon
Center Center Web Web
the "Register" button,
ormation via the
site site at at
April 2013
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