Downloading New Access Point Software; Hp Customer Support Services; Before Calling Support - HP ProCurve 420 Installation And Getting Started Manual

Downloading New Access Point
Software
When product enhancements occur for the AP 420 ww/na, new software
can be downloaded to the access point through several methods, for product
enhancements and new features. For more information, see the Management
and Configuration Guide, which is on the Documentation CD-ROM that came
with your access point.
The new access point software would be available on the HP Procurve web
site, http://www.hp.com/go/hpprocurve.

HP Customer Support Services

If you are still having trouble with your access point, Hewlett-Packard offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Customer Support/Warranty booklet
that came with your access point for information on how to use these services
to get technical support. The HP Procurve web site, http://www.hp.com/go/
hpprocurve also provides up-to-date support information.
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following informa-
tion:
Information Item
• product identification
• details about the access point's status
including the software (OS) version, a
copy of the access point configuration,
a copy of the access point Event Log,
and a copy of the access point status
and counters information

Downloading New Access Point Software

Information Location
the front of the access point,
AP 420 na (HP J8130A)
access point console: show version, and
show logging command
Troubleshooting
4-9