Section 14: Warranty; Receiver Warranty Information - Dexcom G5 Getting Started Manual

Section 14: Warranty

14.1 Receiver Warranty Information

Dexcom G5 Mobile CGM System's Limited Warranty
What's Covered and for How Long?
Dexcom, Inc. ("Dexcom") provides a limited warranty to the original purchaser ("you"
or "Purchaser") that the Dexcom G5 Mobile Receiver (the "Receiver") is free from
defects in material and workmanship under normal use ("Limited Warranty") for the
period starting from the shipment date and continuing for a year following the shipment
date ("Warranty Period"):
Dexcom G5 Mobile Receiver: 1 year from shipment date
NOTE: If you received this Receiver as a replacement for an in-warranty Receiver, the
Limited Warranty for the original Receiver shall continue for the Warranty Period on the
original Receiver, but the replacement is not subject to any other warranty.
What's Not Covered?
This Limited Warranty is based on the Purchaser properly using the CGM system in
accordance with the documentation provided by Dexcom. You are not permitted to use
the CGM system otherwise. You understand that misusing the CGM system, improperly
accessing it or the information it processes and transmits, "jailbreaking" or "rooting"
your CGM system or cell phone, and taking other unauthorized actions may put you at
risk, cause the CGM system to malfunction, is not permitted and voids your Limited
Warranty.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, misuse, abuse, neglect, unusual
physical, electrical or electromechanical stress, modification of any part of the
product, or cosmetic damage.
2. Equipment with the ID number removed or made illegible.
3. All surfaces and other externally exposed parts that are scratched or damaged
due to normal use.
4. Malfunctions resulting from the use of the Receiver in conjunction with
accessories, ancillary products, and peripheral equipment, whether hardware or
software, not furnished or approved by Dexcom.
5. Defects or damage from improper testing, operation, maintenance, installation,
or adjustment.
6. Installation, maintenance, and service of products or services other than the CGM
system (which may be subject to a separate limited warranty), whether provided
Dexcom G5 Mobile CGM System Getting Started Guide • 47