Transmitter Errors - Dexcom G5 Getting Started Manual

13.3 Transmitter Errors

Device What you see
Smart
Device
Receiver
Smart
Device
Receiver
Problem
Transmitter not
working.
Sensor session
automatically
stopped.
No sensor
glucose readings
displayed.
Transmitter
and sensor not
communicating.
Dexcom G5 Mobile CGM System Getting Started Guide
What you do
Make sure transmitter is
snapped into transmitter
holder.
Call Tech Support.
Use BG meter for BG
reading.
You won't get additional
Alerts after clearing.
Check transmitter SN in
display device is correct.
OR
Sensor may not be
inserted correctly. Insert
a new sensor. For a
replacement, call Tech
Support.
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