Network Setup Problems - Brother QL-1110NWB User Manual

Troubleshooting

Network Setup Problems

Problem
You are using security software
Your security settings
(SSID/Network Key) are incorrect
Your Label Printer cannot connect to
the host device using Wi-Fi or
Bluetooth.
Your Label Printer cannot print using
Wi-Fi or Bluetooth.
There are obstructions (walls or
furniture, for example) between your
Label Printer and the mobile device
A wireless computer, Bluetooth
supported device, microwave oven
or digital cordless phone is near the
Label Printer or the wireless access
point/router
You are using MAC Address filtering You can confirm the MAC address by printing the Printer Settings Report.
Your wireless access point/router is
in stealth mode (not broadcasting the
SSID)
Solution
Confirm your settings in the installation dialog box.

 Allow access when the security software alert message appears during the
Label Printer installation.
Recheck and select the correct security settings.
 The manufacturer's name or model number of the wireless access
point/router may be used as the default security settings.
 See the instructions supplied with your wireless access point/router for
information on how to find the security settings.
 Ask the wireless access point/router manufacturer, ask your Internet
provider, or network administrator.
 Move your Label Printer within about 3.3 feet (one meter) of the mobile
device when you configure the Wi-Fi network settings.
 Move your Label Printer to an obstruction-free area.
 If a wireless computer, Bluetooth-equipped device, microwave oven, digital
cordless phone, or other device is near your Label Printer or the wireless
access point/router, move the device away from your Label Printer or
wireless access point/router.
Move your Label Printer to an obstruction-free area.
Move other devices away from the Label Printer.
For more information, see Confirm Label Printer Settings on page 65.
 You must type the correct SSID name during the installation or when using
the Printer Setting Tool.
 Check the SSID name in the instructions supplied with your wireless access
point/router and reconfigure the Wi-Fi settings.
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