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C
ONTACTING
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
Product model and serial number
A description of the problem / situation
System configuration information, including: motherboard and CPU type,
hard drive model(s), IDE/ATAPI drives & devices, and other controllers.
T
S
ECHNICAL
UPPORT
Promise Online
USA Tech Support Center
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for support:
European Tech Support
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for support:
P
S
ROMISE
S
ERVICES
TM
Web Site
UPPORT
http://www.promise.com
(technical documents, drivers, utilities, etc.)
support@promise.com
(408) 452-9163
Attention: Technical Support
(408) 452-1180
7:30-5:00pm M-F Pacific Standard Time
Promise Technology, Inc.
Attn: Technical Support
1460 Koll Circle, Suite A
San Jose, CA 95112 USA
support@promise.nl
+31 (0)40 256 94 63
Attention: Technical Support
+31 (0)40 256 94 61
8:30-5:00pm The Netherlands Time
Promise Technology Europe B.V.
Attn: Technical Support
1 European Business Centre, Unit 1.25
Luchthavenweg 81
5657 EA Eindhoven, The Netherlands
35
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