Faq's - DPS Telecom NetGuardian 216 DCP User Manual

Male-to-Male Connector Cables
Open-Ended Connector Cables
11

FAQ's

Here are answers to some common questions from NetGuardian 216 users.
The latest FAQ's can be found on the DPS Telecom support web page:
http://www.dpstele.com/support/dps_clients/tng216.html
If you have a question about the NetGuardian 216, please call us at
(559) 454-1600
or e-mail us at
support@dpstele.com
Q. I can't hear any sound from my speaker. What should I try?
A. First, verify that the speaker bit is enabled in T/NG216-Dialup. Second, rotate the volume control to
maximum. Third, make sure DCP or dial-up reporting is enabled.
Q. The NetGuardian 216 never initiates a dial-out to T/Mon. What should I try?
A. First, verify your settings. Is a valid phone number configured? Check the status of your modem system
alarm points 30 and 31 on Display 1. Confirm the point that is in alarm has been configured to dial (select
Yes from the drop-down menu under the Dial column). Lastly, are you able to dial into the unit from T/Mon?
If the NetGuardian still does not initiate a dial-out to T/Mon, then test the phone line by using a regular phone
and dial the primary number as configured in T/NG216-Dialup.
Q. The T/Mon is unable to dial the NetGuardian. What should I try?
A. First, check the CD LED for carrier detection. The Carrier LED will show SOLID GREEN if the carrier is
detected. Second, check the ring count on the NetGuardian.
50-Pin Connector Part Numbers and Lengths
D-PR-962-10A-05
D-PR-962-10A-06
D-PR-962-10A-15
D-PR-962-10A-20
D-PR-962-10A-50
D-PR-962-10A-75
D-PR-962-10A-100
D-PR-962-10A-200
D-PR-957-10A-05
D-PR-957-10A-06
D-PR-957-10A-15
D-PR-957-10A-20
D-PR-957-10A-50
D-PR-957-10A-75
D-PR-957-10A-100
D-PR-957-10A-200
Table B1 . Available connector cables
Length
5 foot connector cable
6 foot connector cable
15 foot connector cable
20 foot connector cable
50 foot connector cable
75 foot connector cable
100 foot connector cable
200 foot connector cable
Length
5 foot connector cable
6 foot connector cable
15 foot connector cable
20 foot connector cable
50 foot connector cable
75 foot connector cable
100 foot connector cable
200 foot connector cable
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