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VeriFone Mx800 Series Installation Manual

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M
800 Series
Installation Guide
Part Number 23431, Revision B.2

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Summary of Contents for VeriFone Mx800 Series

  • Page 1 800 Series Installation Guide Part Number 23431, Revision B.2...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    ONTENTS ........5 R E F A C E Intended Audience .
  • Page 4 H A P T E R VeriFone Service Return a Terminal for Service........29 and Support Accessories .

  • Page 5: Preface

    Chapter VeriFone Service and Support, provides information on contacting your VeriFone representative or service provider. You will also find information on how to order accessories or documentation from VeriFone. Chapter 6, Specifications, provides information on power, environment and dimensions of the hardware.

  • Page 6: Abbreviations

    REFACE Abbreviations Abbreviations The following table describes the Abbreviations used: Table 2 Abbreviations Convention Meaning Electronic Cash Register DUKPT Derived Unique Key Per Transaction Merchandise Return Authorization Local Area Network PIN Entry Device RFID Radio Frequency Identification Security Access Module TIFF Tagged Image File Format Universal Serial Bus...

  • Page 7: Hapter

    In addition, they are easy to use, secure, and highly reliable–backed by VeriFone's two decades of leadership in electronic payment. NOTE VeriFone ships variants of the M 800 Series for different markets.

  • Page 8: Features And Benefits

    800 Series terminal is operated exclusively by touch panel, VeriFone offers a signature capture stylus that uses capacitive touch screen technology. The M 800 Series terminal is VeriFone's first 1/4 VGA payment devices. The terminals offer: • A crisp, color display and attractive, upscale appearance that appeals to many retailers.

  • Page 9: Factory Options

    EATURES Factory Options Table 3 Features and Benefits (Continued) Features Benefit Privacy screen PED-compliant privacy screen, protecting the consumer's PIN entry. Sophisticated security Includes 3DES encryption, Master Key/Session Key protections and Derived Unique Key Per Transaction (DUKPT) key management; also incorporates VeriShield file authentication and tampering safeguards to minimize fraud.

  • Page 10: Optional Modules

    800 Series series terminals includes an optimal, PED-compliant privacy screen to protect the customer’s PIN entry. See I/O Module for installation procedures. NOTE Install VeriFone's M 800 Series terminal privacy shield to ensure compliance with ISO 9564 standards and Visa PED requirements. 800 S...

  • Page 11: Applications

    Appendix A, section A1." Applications Standard payment applications are available from VeriFone to interface with most ECR's. Applications for the two families of terminals are written using a C based programming language. These programs can be downloaded directly from an...
  • Page 12 EATURES Total Cost of Ownership The flexibility and versatility of the terminal allow retailers to use terminals with different capabilities in different stores or locations. It also makes it easy and economical to adapt changing needs or technology over time-for example, with modules that support next-generation scanning technologies or biometrics for check cashing-that can be installed in the future.

  • Page 13: Hapter

    HAPTER Installation This chapter describes the terminal installation procedure mainly as: • Installation instructions. • Connection examples. Installing the This section presents M 800 Series terminal installation guidelines. Device Unpacking the Shipping Carton Inspect the shipping carton and contents for shipping damage (Figure 2).
  • Page 14 800 Series terminal is designed for indoor use only. Place the M 800 Series terminal on a flat surface, such as a table or countertop or mount on a mounting stand supplied by VeriFone. Avoid areas with: • Excessive heat or dust •...

  • Page 15: Installing Countertop Wedge

    NSTALLATION Installing the Device Installing The countertop wedge raises the rear by 10% angle of the M 800 Series series Countertop Wedge terminal to make easy use of the display (Figure Figure 3 Countertop Wedge: Rear View of the M 800 Series terminal To install the countertop wedge: Align the pins in the countertop wedge with the two key holes on the bottom of...

  • Page 16: Stand Mount

    NSTALLATION Installing the Device Stand Mount In most retail spaces, the M 800 Series terminal is mounted on a stand mount. To stand mount the M 800 Series series terminal: Install the stand mount on the countertop in the desired lane over an appropriate hole to thread the wiring connections through.

  • Page 17: Installing Optional Modules

    NSTALLATION Installing Optional Modules Installing This section presents installation procedures for the M 800 Series terminal’s Optional optional modules. The M 800 Series terminal model you have, may already have Modules some of these options. Modules can be installed at the factory or in the field. NOTE The retaining screws are captive, which means they do not actually separate from their seats, but only from the mounting hole.

  • Page 18: Installing Sam Cards - Additional Steps

    NSTALLATION Installing SAM Cards – Additional Steps Installing SAM The following are the additional steps required to install SAM cards once the first Cards – two steps of installation is completed. Additional Steps Often merchants are issued SAM cards to run small applications, such as loyalty programs.

  • Page 19: Connecting The Device

    NSTALLATION Connecting the Device Connecting the Brief descriptions of possible M 800 Series terminal device connections and the Device power pack connection are provided in this section. For complete information about installing and using an optional device, refer to the user documentation supplied with that device.

  • Page 20: Connecting Ecr In Tailgate Mode

    NSTALLATION Connecting the Device Connecting ECR in To connect an ECR to the M 800 Series terminal (see Figure 11): Tailgate Mode Insert the multiport cable into the rear of the ECR. Insert the multiport cable plug into the bottom socket on the M 800 Series terminal, as shown in Figure...

  • Page 21: Connecting To The Ethernet Lan

    10Base-T port on the bottom of the M 800 Series terminal. Connecting to USB Connecting to a USB host or hub requires a VeriFone USB cable (VPN 22982-xx). Host or Hub To connect to a USB host or hub: Insert the modular plug on the USB cable into the USB jack.

  • Page 22: Power Up Without The Multiport Cable

    NSTALLATION Power Up without the Multiport Cable Power Up This section describes connecting the M 800 Series terminal to a power source without the when no multiport cable is required. Multiport Cable NOTE If connected to an ECR using a USB cable, the M 800 Series terminal gets power from the ECR.

  • Page 23: Hapter

    To clean the terminal, use a clean cloth slightly dampened with water and a drop Terminal or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit. For further details refer to 02746-01 VeriFone Cleaning Kit. WARNING Never use thinner, trichloroethylene, or ketone-based solvents –...
  • Page 24 AINTENANCE Smart Card Reader 800 S ERIES NSTALLATION UIDE...

  • Page 25: Hapter

    If you have problems operating your 800 Series terminal, please read through these troubleshooting examples. If the problem persists or if it is not described below, contact your local VeriFone representative for assistance. Blank Display...

  • Page 26: Transaction Fail To Process

    Ensure any MSAM cards are correctly inserted and the cardholders are properly secured. If the problem persists, contact your VeriFone distributor or service provider. Step 3: Check the Ensure that all cables are correctly connected.

  • Page 27: No Response From The Touch Panel

    ROUBLESHOOTING If the problem persists, contact your local VeriFone representative for assistance. No Response From The following are the corrective steps taken if the Touch Panel does not respond the Touch Panel or gives an incorrect response. Make sure you power off and power on.
  • Page 28 ROUBLESHOOTING 800 S ERIES NSTALLATION UIDE...

  • Page 29: Hapter

    Chapter Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply can invalidate the product warranty. This terminal comes equipped with a tamper-evident label. This Tamper Warning...
  • Page 30 If the list of serial numbers is long, fax the list, along with the information gathered in step 1, to the MRA department at 727-953-4172. • Please address the fax clearly to the attention of the “VeriFone MRA Dept.” •...

  • Page 31: Optional I/O Modules

    ERVICE AND UPPORT Accessories • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the M 800 Series terminal). NEEDS UPDATED IMAGE Figure 14 Product Information Labels Accessories Accessories for the M 800 Series are listed below. When ordering, please refer to the part number in the left column.
  • Page 32 800 Series to IBM 46xx ECR (SDL4 port) 22091-XX RJ45-8-pin Mini DIN; M 800 Series to printer 250, 900, or 355 22092-XX RJ45-RJ45; M 800 Series to VeriFone terminal 22093-XX RJ45-SDL8; M 800 Series to IBM ECR 46xx (port 5B) 22172-XX RJ45-SDL8; M...

  • Page 33: Documentation

    ERVICE AND UPPORT Accessories Documentation When ordering, please refer to the part number in the left column. 22934 Omni 7000MPD Quick Installation Guide 22936 Omni 7000MPD Signature Capture/Touch Screen Module Quick Installation Guide 23255 Omni 7100MPD Quick Installation Guide 23432 Omni 7xxx Series Programmers Guide 23433 Omni 7xxx Series Reference Manual...
  • Page 34 ERVICE AND UPPORT Accessories 800 S ERIES NSTALLATION UIDE...

  • Page 35: C Hapter

    HAPTER Specifications 800 Series Terminal Table 6 800 Series Terminal Specifications Specifications Power Peripheral power requirements: DC power pack: 12 V DC at • 1.0 A Power pack requirements:120 V AC at 60 Hz (U.S.) • Environmental Operating temperature: 0° to 40° C (32° to 104° F) •...

  • Page 36: Chapter 6 Specifications M X 800 Series Terminal Specifications

    PECIFICATIONS 800 Series Terminal Specifications 800 S ERIES NSTALLATION UIDE...

  • Page 37: Index

    SAM cards speakers additional steps Features service Mx800 Series returning a terminal for repair or replacement Spectrum Mx800 Series Service and Support Specifications 800 S ERIES NSTALLATION UIDE...
  • Page 38 NDEX Omni 7000 MPD Support Packages terminal repair replacement service and support troubleshooting Total Cost of Ownership troubleshooting display serial port connection terminal transactions 800 S ERIES NSTALLATION UIDE...
  • Page 39 NDEX 800 S ERIES NSTALLATION UIDE...
  • Page 40 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA. 1-800-VeriFone www.verifone.com 800 Series Installation Guide Part Number 23431, Revision B.2...

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