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Summary of Contents for VeriFone M450
- Page 1 M450 Installation Guide Verifone Part Number: DOC390-001-EN-A, Revision A00 www.verifone.com...
- Page 2 The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, Verifone shall not be liable for technical or editorial errors or omissions contained herein. Verifone and the Verifone logo are registered trademarks of Verifone.
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Page 3: Table Of Contents
Powering the Device ..........21 Connecting M450 to a Power Source ......22... - Page 4 M450 Connecting M450 via Power over USB ......22 Connecting M450 via Power over Ethernet ......23 Smart Card Reader .
- Page 5 Checking CTLS Reader ......... . . 41 © VeriFone, Inc. All rights reserved.
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Page 6: Audience
• Chapter 7, Troubleshooting Guidelines. Provides troubleshooting guidelines. Related Documentation To learn more about the M450, refer to the following documents associated with the Verifone Part Numbers (VPNs). M450 Certifications and Regulations VPN DOC391-004-EN M450 Quick Installation Guide VPN DOC390-002-EN... -
Page 7: Conventions
The lightning symbol is used as a For safety, do not string cables or warning when bodily injury might cords across a walkway. occur. © VeriFone, Inc. All rights reserved. -
Page 8: Features And Benefits
It includes security features like a privacy shield to prevent PIN spying during entry. The M450 supports a range of services, including advanced payment methods, e-commerce capabilities like Buy Online Pick-Up in Store, and multimedia-driven promotional content at checkout. -
Page 9: Security
Simple, plug-and-play for locations that need short-range wireless capability. Eddystone and iBeacon profiles are also supported. • Wi-Fi (Wireless Fidelity): Supports multiple wireless devices and supports an existing IP infrastructure. Connectivity • USB-C Port © VeriFone, Inc. All rights reserved. -
Page 10: Device Location
Installation Guide M450 2. Device Setup This chapter describes the device setup procedure for the M450 in the following sections: • Device Location • PIN Protection Measures • Inside the Shipping Carton • Device Features • Connection Ports • SAM Card •... -
Page 11: Pin Protection Measures
This risk of shoulder-spying during PIN entry can be significantly reduced by installing the optional approved privacy shield. • Verifone also recommends instructing the cardholder regarding safe PIN entry or using the Privacy Shield for secure PIN entry by installing a Privacy Shield (optional). -
Page 12: Periodic Inspection
Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. N'utilisez pas un appareil qui a été altéré ou autrement endommagé. Cet appareil est équipé... -
Page 13: Device Features
Front Panel The front panel shows the following features: • Touch Screen Display - The Verifone M450 device has a colored touch screen display. • Smart Card Reader - A smart card reader is built into the front of the device to process smart card-based debit or credit transactions. -
Page 14: Connection Ports
On screen PIN entry is NOT supported. Connection The device has one custom multiport interface for power and communication. Ports Connecting The M450 device works with the new Orange Series for Connectivity. Cables and Other Devices © VeriFone, Inc. All rights reserved. - Page 15 Installation Guide M450 To Connect an M450 Device Remove the back cover as shown in Figure Figure:2 Removing Back Cover Route the Orange M cable through the back cover first, as shown in Figure 3 (A). Connect the Orange M cable at the back of the device, Figure 3 (B).
- Page 16 Installation Guide M450 The following show the different Orange Series Dongle options with M Cables for connectivity. © VeriFone, Inc. All rights reserved.
- Page 17 Installation Guide M450 Close the cable compartment (Figure 4 (A)), insert and tighten the screw as shown below (Figure 4 (B)). Figure:4 Closing Cable Compartment with Back Cover © VeriFone, Inc. All rights reserved.
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Page 18: Sam Card
Installation Guide M450 The M450 device also works with the following Dongles and Cables. Dongle Description Dongle Assembly MSC445-006-00-A DONGLE ASSY, 1M, MULTILANE, USB RJ45, DC JACK Dongle Assembly MSC445-011-00-A DONGLE ASSY, 1M, MULTILANE, ETH, USB RJ45, DC JACK Dongle Assembly MSC445-012-01-A... -
Page 19: Micro Sd (Tf) Card
Place the device face down on a soft and clean surface. Remove the back cover of the unit. Insert the SD card. Carefully slide the card into the slot until fully inserted. The correct orientation of the SD card is as shown in Figure © VeriFone, Inc. All rights reserved. -
Page 20: Powering The Device
Ne branchez pas le bloc d’alimentation sur une prise extérieure et ne faites pas fonctionner l’appareil à l’extérieur. La déconnexion de l'alimentation pendant une transaction peut également entraîner la perte de fichiers de données non enregistrés. © VeriFone, Inc. All rights reserved. -
Page 21: Connecting M450 To A Power Source
Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. Connecting To connect the M450 device to an external power source: M450 to a Power Connect the Orange Series M cable to the port at the back of the device,... -
Page 22: Connecting M450 Via Power Over Ethernet
Installation Guide M450 Connecting Any of the Orange Series Dongles can be used along with the custom PoE Splitter for PoE connectivity. M450 via Power over Ethernet © VeriFone, Inc. All rights reserved. -
Page 23: Smart Card Reader
To use the MSR (credit/debit card transaction): (Credit/Debit MSR indicator lights will flash when ready to accept MSR transactions. Card Position a magnetic card with the stripe to face downward, as shown in Transaction) Figure © VeriFone, Inc. All rights reserved. -
Page 24: Contactless Smart Card Transaction
Ne laissez pas de surfaces métalliques entrer en contact avec le module sans contact pour garantir son bon fonctionnement. M450 Wi-Fi/ The M450 device includes an integrated WLAN (Wireless Local Area Network) RF (Radio Frequency) transceiver for Wireless LAN (Local Area BT Support Network) systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems. -
Page 25: Bluetooth Support
M450 Bluetooth Supports BR/EDR and LE, including Eddystone and iBeacon. Support Wireless The M450 device supports wireless transactions. Wireless transactions occur when initialized by an application. Transaction Optional These accessories can be used to further enhance the functionality of the device. -
Page 26: Stand
70 degrees downward angle of the ICCR slot from horizontal. Installation height must ensure sufficient view of the card slot entry area to the cardholder. Figure:13 M450 Stand © VeriFone, Inc. All rights reserved. -
Page 27: Docking The Device On The Stand
Place the device on the base. Ensure that the stand screws align with the Stand keyholes found at the back of the device. Figure:14 Docking the Device onto the Stand Slide down the device to lock in place. Figure:15 Locking the Device in Place © VeriFone, Inc. All rights reserved. -
Page 28: Undocking The Device From The Stand
Figure:16 Undocking the Device from the Stand Lift the device off the stand. Figure:17 Lifting the Device off the Stand When conducting customer transactions, the stand orientation can be adjusted for convenience and security. © VeriFone, Inc. All rights reserved. -
Page 29: External And Optional Devices
Installation Guide M450 External and Multiple cable configurations are provided for the M450 device that supports peripheral devices designed for use with electronic point-of-sale Optional Devices systems such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and a USB connection. -
Page 30: Power Rating
Installation Guide M450 3. Specifications This chapter discusses power requirements, dimensions, and other specifications of the M450 device. Power Rating • 12V DC, 1.5A Power Pack • CE (CB), UL(Underwriters Laboratories)/cUL (Underwriters' Laboratories of Canada), ITE (Information Technology Equipment) listed, LPS (Limited Power Source) Power Supply •... -
Page 31: Integrated Contactless Reader
• Three color-coded function keys below the keypad Reset/Power • If the device is installed with the Verifone Operating System, a long press of the Down Button power button can shut down the device. • If the device is installed with an Android Operating System: •... -
Page 32: General Care
Verifone authorized service provider for maintenance or replacement. Cleaning & Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two Sanitizing drops of pH-neutral, non-scrubbing soap may be used. -
Page 33: Cleaning Instructions
It is recommended to clean the magnetic stripe reader (MSR) on a regular basis as any dirt accumulation could lead to MSR reading issues. The MSR track can be cleaned using a commercially available card reader cleaning card or using our own Verifone cleaning card (PN 02746-02) © VeriFone, Inc. All rights reserved. -
Page 34: Accessories
Installation Guide M450 5. Accessories Verifone provides a range of accessories and documentation for the M450. When placing orders, it is essential to reference the specific part numbers. Here are the available channels for ordering: Verifone online store: • Verifone - Contact us •... - Page 35 445-115-01-A + DONGLE, ORANGE D3, 4X GbETH SWITCH, USB RJ45, CBL445-031-1-A SERIAL RJ45, USB-A, DC JACK + CABLE ORANGE M1 (or *-02-A) (1 METER) OR M2 (2 METERS) MSC445-056-01-A CABLE ASSY, POE, 1X RJ45 © VeriFone, Inc. All rights reserved.
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Page 36: Returning A Device For Service
Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires. Get the following information from the printed labels on the back of each M450 device to be returned: •... - Page 37 • Reference the model and part number in the Note box. Each M450 returned to Verifone requires a distinct MRA number to be issued. Even if you are returning multiple terminals of the same model, ensure that a separate MRA number is issued for each unit.
- Page 38 Utilizing services from unauthorized parties may potentially void any existing warranty. All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches...
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Page 39: Device Does Not Start/Does Not Display Correct Readable Information
Check all the cable connections. Also, check if the power cable connector is Display plugged in properly. Correct • If the problem persists, contact your local Verifone representative for Readable assistance. Information Blank Display When the device display is blank: •... -
Page 40: Checking Smart Card Reader
Smart Card Reader). Ensure the SAM cards are properly inserted in the slots and are properly secured (see Card). Contact your local Verifone representative if the problem persists. Checking CTLS To check the CTLS reader: Reader • Ensure that there is no obstruction in between the contactless logo and the card, that is, in between the contactless reader and the actual card itself to perform a smooth transaction. - Page 41 As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations. Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences.
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