VeriFone MX800 Series Installation Manual
Hide thumbs
Also See for MX800 Series:
- Programmer's manual (344 pages) ,
- Installation manual (40 pages) ,
- Troubleshooting manual (18 pages)
Table of Contents
Advertisement
Advertisement
Table of Contents
Related Manuals for VeriFone MX800 Series
Summary of Contents for VeriFone MX800 Series
- Page 1 MX800 Series Installation Guide...
- Page 2 MX800 S ERIES NSTALLATION UIDE...
- Page 3 ID, Electronic Journal On-site, Ruby Card, MX870, MX860, MX850, MX830, Omni, Verix, ZONTALK, VeriTalk, VeriShield, TXO, and VisualPayments Suite are trademarks of VeriFone, Inc. in the U.S. and/or other countries. All other trademarks or brand names are the properties of their respective holders.
- Page 4 MX800 S ERIES NSTALLATION UIDE...
-
Page 5: Table Of Contents
Features Overview of the MX800 Series Terminal ....... 3 Modular Design..........3 Display Features . -
Page 6: And Support
H A P T E R VeriFone Service Return a Terminal for Service........27... -
Page 7: Preface
MX800 Series terminals, the MX870 , MX860 , MX850 , and MX830 Intended This guide is useful for anyone installing and configuring the MX800 Series Audience terminals. A basic description of terminal features is also provided. Document The following chapters are included:... -
Page 8: Conventions Used In This Document
Conventions The following table describes the conventions used: Used in This Table 1 Document Conventions Document Convention Meaning Text in blue indicates terms that are cross referenced. Blue Courier font is used when specifying text that you would enter at Courier a command prompt. -
Page 9: Features
HAPTER Features This chapter presents an overview and feature list for the MX800 Series terminals. MX800 Series terminals are designed to offer customers outstanding flexibility with the help of the terminals' unique modular design that supports a full line of payment and value-added applications such as loyalty or prepaid cards. -
Page 10: Features And Benefits
ATM-style screen-addressable keys. Stylus The signature capture stylus is available for any MX800 Series terminal with a touch screen. Signature capture capability allows capture of virtual signatures, which can be stored as tagged image file format (TIFF) files using capacitive touch technology. -
Page 11: Factory Options
MX860 and MX850, but not for the MX830. Optional Modules The MX800 Series offers upgradable modules that can be installed in the factory or upgraded after distribution to the field. All modules can be installed easily and efficiently. -
Page 12: Applications
Master Key injection. For further information on System Mode, see the MX800 Series Reference Manual. Total Cost of The MX800 Series terminals have been designed to be flexible and future proof, Ownership delivering a low total cost of ownership. -
Page 13: Hapter
HAPTER Installation This chapter describes the MX800 Series installation procedures and includes connection examples. Installing the This section presents installation guidelines for the MX800 Series terminal. Device Unpacking Open the shipping carton and carefully inspect the contents for possible tampering or shipping damage. - Page 14 Cable Tie-down Strap and Screw Multiport Cable Power Pack Stylus and Tether (Optional) Stylus Mounting Holster (Optional) Figure 1 Example of Terminal Product Components To unpack the With the shipping carton right side up, open the top and remove all items from shipping carton the carton: •...
-
Page 15: Selecting A Location
WARNING The MX800 Series terminal is designed for indoor use only. Place the MX800 Series terminal on a flat surface, such as a table or countertop, or mount it on a mounting stand supplied by VeriFone. Avoid areas with: •... -
Page 16: Pin Protection Measures
Slide the terminal down until the unit seats securely. Figure 2 Aligning MX800 Series Terminal with the Typical Mounting Plate PIN Protection The following techniques can be employed to provide for effective screening of Measures the PIN-entry keypad during the PIN entry process. These methods would typically be used in combination, though in some cases a method might be used singly. -
Page 17: Installing Optional Components
Installing The countertop wedge raises the rear section of the MX800 Series terminal by an Countertop Wedge angle of 10 degrees to facilitate use of the screen... -
Page 18: Installing I/O Modules
Route the multiport cable through the races in the countertop wedge or through the races underneath the wedge. Figure 4 Installing the Countertop Wedge Installing I/O Use the following steps to install optional I/O modules: Modules NOTE The retaining screws are captive, which means they do not actually separate from their seats, but only from the mounting hole. -
Page 19: Installing Msam Cards
Follow the steps below to install smart cards (MSAM cards). Cards Often merchants are issued MSAM cards to run small applications, such as loyalty programs. MSAM cards are used only with MX800 Series terminal smart card configurations. Unplug the power pack from the multiport cable. - Page 20 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. Figure 8 Removing Installed MSAM Card Before inserting the MSAM card, position it with the card’s gold contacts facing the NOTE smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly.
-
Page 21: Installing The Trimplate
Figure 10 Reinstalling the Compartment Door and Screw Installing the The MX800 Series terminal can be fitted with interchangeable trimplates to Trimplate customize the appearance of the terminal. MX870 trimplate installation is explained below. Trimplates for the MX860, MX850, and MX830 are snapped straight down and are not rocked into place. -
Page 22: Multiport Cable
Multiport Cable The MX800 Series terminals use a multiport cable (Figure 12) to make most connections, including connections to: • an ECR • an Ethernet LAN • a development/host PC Figure 12 Sample Multiport Cable: Front and Rear CAUTION Improper installation or removal of the terminal connector may permanently damage the MX800 Series terminal. -
Page 23: Connecting Ecr In Tailgate Mode
Connecting ECR in To connect an ECR to the MX800 Series terminal, insert the multiport cable plug Tailgate Mode into the bottom socket on the terminal, as shown in Figure Figure 13 Example ECR Connection MX800 S ERIES NSTALLATION UIDE... -
Page 24: Connecting To A Host Pc
Figure 14 Host PC Connection Connecting to the To connect the MX800 Series terminal to an Ethernet LAN through the Ethernet Ethernet LAN port using a standard Ethernet cable, insert the LAN cable from the LAN router or hub into the Ethernet port on the multiport cable. -
Page 25: Power Up With The Multiport Cable
Multiport source using the multiport cable. Cable NOTE If connected to an ECR, the MX800 Series terminal can receive power from the ECR. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. -
Page 26: Calibrate Touch Screen
Calibrate The MX800 Series terminal requires a touch screen calibration at the time of Touch Screen installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 30 minutes, even if the terminal was previously in a cooler or warmer location. -
Page 27: Hapter
Do not spray cleaners or other solutions directly onto the display. Smart Card Do not attempt to clean the smart card reader. Doing so may void the warranty. Reader For smart card reader service, contact your VeriFone distributor or service provider. MX800 S ERIES NSTALLATION... - Page 28 MX800 S ERIES NSTALLATION UIDE...
-
Page 29: Hapter
HAPTER Troubleshooting During normal, day-to-day operation of your MX800 Series terminal, it is possible for minor malfunctions to occur. Following are some examples of possible problems, and steps to resolve them. VeriFone follows stringent quality control standards in the manufacture of MX800 Series terminals. -
Page 30: Transaction Fails To Process
To check the most likely causes, follow the steps below. Step 1: Check the Make sure that you are swiping cards correctly with the MX800 Series magnetic card terminal. For the MX800 Series terminal reader, the black, magnetic stripe on reader the card should face down and towards the screen. -
Page 31: Gap In Captured Signature
(This procedure does not apply to the Screen MX830 terminal without touch screen.) The MX800 Series terminal requires a touch screen calibration at the time of NOTE installation. The terminal should be powered on and allowed to stabilize at normal operating temperature;... - Page 32 MX800 S ERIES NSTALLATION UIDE...
-
Page 33: Hapter
Monday - Friday, 8 A.M. - 7 P.M., EST. • International – Contact your VeriFone representative. Return a Before returning the MX800 Series terminal to VeriFone, obtain a Merchandise Terminal for Return Authorization (MRA) number. The following procedure describes how to Service return one or more MX800 Series terminals for repair or replacement (U.S. - Page 34 • You will be issued an MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each MX800 Series terminal returned to VeriFone. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned.
-
Page 35: Hapter
MX860: 1.62 lbs. (.74 kg) MX850: 1.62 lbs. (.74 kg) MX830: 1.62 lbs. (.74 kg) Shipping weight: 1.08 kg (2.38 lb); includes terminal, cable tie-down strap and screw, and the MX800 Series Quick Installation Guide. MX800 S ERIES NSTALLATION UIDE... - Page 36 MX800 S ERIES NSTALLATION UIDE...
-
Page 37: Index
Installation Guide stand mount trimplate I/O modules captured signature, troubleshooting connecting ECR Tailgate location for MX800 Series Ethernet LAN multiport cables to Host PC maintenance to USB host or hub cleaning a terminal contactless smart cards... - Page 38 Display serial port, troubleshooting overview service serial port connection MX800 Series stylus returning a terminal touch screen smart cards, contactless transaction failure specifications, MX800 Series stand mount for MX800 Series stylus, troubleshooting USB connection MX800 S ERIES NSTALLATION UIDE...
- Page 39 MX800 S ERIES EFERENCE ANUAL...
-
Page 40: Installation Guide
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com MX800 Series Installation Guide Part Number 23752, Revision C...