Page 2 The EULA for this product is available on the Yealink Support page for the product.
Page 3: Patent Information
Technical Support http://support.yealink.com/ Visit Yealink WIKI ( ) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system https://ticket.yealink.com ) to submit all your technical issues.
Page 5 Yealink VC800 video conferencing system firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
Page 7: About This Guide
About This Guide About This Guide Thank you for choosing the Yealink VC800 full HD video conferencing system. It is an all-in-one unit that supports 1080P-full HD video conferencing and includes outstanding features such as good compatibility, easy deployment and intelligent network adaptability. These make it the best choice for SME.
Page 8: Documentations
User Guide for the VC800 Video Conferencing System Documentations The following table shows documentations available for the VC800 video conferencing system. You can download the latest documents online: Note http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=196. Name Contents Where found Language Yealink VC800 Full System installation...
Page 9: Typographic Conventions
Cloud platform: This term refers to Yealink VC Cloud Management Service, Yealink Meeting Server, Zoom, BlueJeans, Pexip, Mind and Custom platform. Cloud account: This term refers to Yealink Cloud, YMS, BlueJeans, Pexip, Mind and Custom account. Cloud contact: This term refers to Yealink Cloud contact and YMS contact.
Page 10 User Guide for the VC800 Video Conferencing System viii...
Page 11: Table Of Contents
Connecting the Audio Device ........................23 Installing the VC800 Video Conferencing System ................... 24 Mounting the VC800 Codec on a TV ......................24 Mounting the VC800 Codec on a Wall ....................25 Installing Batteries for the Remote Control ....................26...
Page 12 Controlling Local Camera ..........................29 Registration ................................29 Idle Screen ................................30 Idle Screen of VC800 Video Conferencing System ................30 Idle Screen of CP960 Conference phone ....................31 Navigating Menus and Fields ........................... 32 Navigating the Display Device ........................32 Navigating the CP960 Conference phone ....................
Page 13: Table Of Contents
Audio Input Device............................88 Far Control Near Camera ........................... 89 Controlling the Remote Camera ......................... 89 Using the VC800 Video Conferencing System......91 Account Polling ..............................91 Placing Calls ................................93 Placing a Call Using the Remote Control ....................94 Placing a Call Using the CP960 conference phone ................
Page 14 User Guide for the VC800 Video Conferencing System Video Conference Platform ............137 Using the Yealink VC Cloud Management Service Platform ............. 137 Dialing Yealink Cloud Accounts ........................ 137 Using the Yealink Meeting Server ........................ 139 Dialing YMS Accounts ........................... 139 YMS Video Conference ..........................
Page 15 Table of Contents Video & Audio Issues ............................189 System Maintenance ............................190 Regulatory Notices ..............197 Service Agreements ............................197 Limitations of Liability ............................197 Safety Instructions .............................. 197 Restriction of Hazardous Substances ......................199 Appendix A - Time Zones ............201 Index....................
Page 16 User Guide for the VC800 Video Conferencing System...
Page 17: Overview
 VC800+CP960+CPE90  CP960 conference phone can work as an audio device for the VC800 system. You can also place calls, answer calls or view directory and history on the CP960 conference phone. Note We recommend that you use the accessories and cables provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.
Page 18 User Guide for the VC800 Video Conferencing System L-Bracket (for installing the camera)  VCR11 Remote Control  AAA Batteries×2  Power Adapter and Power Cord  Velcro×2  Ethernet Cable×3 ...
Page 19: Cp960+Cpw90 Package
1.8m HDMI Cable×2 (for TV)  1.5m HDMI Cable×1 (for Content Sharing)  1.8m MINI DP Cable×1 (for Content Sharing)  Cable Ties×5  VC800 Quick Start Guide  CP960+CPW90 Package CP960 Conference Phone  CPW90 Wireless Expansion Mic ×2 ...
Page 20: Cp960+Cpe90 Package
User Guide for the VC800 Video Conferencing System Charger Cradle  0.3m Micro USB Cable  CPW90 Quick Start Guide  CP960+CPE90 Package CP960 Conference Phone  CPE90 Wired Expansion Mic ...
Page 21: System Component Instructions
The HD camera supports 12xoptical zoom, white balance and automatic gain. You can place the VC800 on the table or mount it on a wall. The LED indicator in front of the camera indicates different statuses of the system. For more information, refer to LED Instructions on page 18.
Page 22 User Guide for the VC800 Video Conferencing System You can use the remote control to adjust the position or focus of the camera. The VC800 camera can be panned (± 100 degrees range), tilted (± 30 degrees range). Infrared Sensor The infrared sensor is located within the Yealink logo.
Page 23: Vch50 Video Conferencing Hub
Connects to the power source via a power adapter. ⑧ Reset Key Resets the system to factory defaults. ⑨ Allows you to connect a universal security cable to VC800 Security Slot codec, so you can lock it down. The system cannot be ⑩ removed when locked.
Page 24 User Guide for the VC800 Video Conferencing System The right side of cable hub: Port Name Description Connects to the CP960 Conference phone using a 0.5m Audio ② Ethernet cable. The back of cable hub: Port Name Description MINI DP Connects to a PC using MINI DP cable for sharing contents.
Page 25: Cp960 Conference Phone
The CP960 Conference phone supports 360-degree audio pickup at a radius of up to 6 meters. Connect the CP960 conference phone to the VC800 codec. It can work as an audio device for the system. You can also place calls, answer calls or view directory and history on the CP960...
Page 26 Returns to the idle screen. ⑥ MIC Ports Connect to two CPE90 wired expansion microphones. ⑦ Connect the VC Hub/Phone port on the VC800 codec.  Internet Port ⑧ Connect to the Audio port on the VCH50 video conferencing ...
Page 27: Cpw90 Wireless Conferencing Microphone
Overview CPW90 Wireless Conferencing Microphone The CPW90 is a wireless expansion mic which can work as the audio input device. It supports 360-degree audio pickup at a radius of up to 3 meters. There are a mute button and a battery indicator LED on its top.
Page 28: Cpe90 Wired Expansion Mic
User Guide for the VC800 Video Conferencing System CPE90 Wired Expansion Mic The CPE90 can work as expansion microphone of the CP960 conference phone. It supports 360-degree audio pickup at a radius of up to 3 meters. There is a mute button on its top. You can mute or unmute the CPE90 by tapping the mute button during a call.
Page 29: Vcr11 Remote Control
Overview VCR11 Remote Control The VCR11 remote control helps users organize conference easily with intuitive and efficient operation in all screens. Hardware components of the remote control: Item Description Power the System On and Off.  Power Key ① Puts the system to sleep or wakes the system. ...
Page 30 User Guide for the VC800 Video Conferencing System Item Description Assign predefined functions to this key. This key can be configures as Input key(default), ScreenShot Custom Key ④ key, Mute Speaker and Presentation key. For more information, refer to Custom Key Type on page 61.
Page 31: Icon Instructions
Log into the Yealink VC Cloud Management Service/Yealink Meeting Server Log into the StarLeaf/Zoom/Pexip/BlueJeans/Mind platform VCH50 video conferencing hub is connected to the VC800 codec Auto answer Missed calls (this icon displays on the status bar) Output volume is 0...
Page 32 User Guide for the VC800 Video Conferencing System Icons Descriptions Call mute Call encryption Call is held Output volume is 0 during a call Camera that being controlled Indicates the content displayed on the second display device Records video and audio Dialed calls (H.323 account/SIP account/IP Call)
Page 33: Icons On Cp960 Conference Phone
Output volume is 0 Records video and audio Stops recording video and audio Local contact Conference contact Yealink Cloud contact or YMS contact Dialed calls (H.323 account/SIP account/IP Call) Dialed calls (Cloud platform) Received calls (H.323 account/SIP account/IP Call) Received calls (Cloud platform) Missed calls (H.323 account/SIP account/IP Call)
Page 34: Led Instructions
Solid red The VC800 codec is in sleep mode. Solid orange System exception (e.g., network unavailable, update failure). The VC800 codec is powered off, or is not connected to the power adapter. Indicator LED on the CP960: LED Status Description The CP960 conference phone is initializing.
Page 35: User Interfaces
Overview User Interfaces There are two ways to customize the configurations of your VC800 video conferencing system: Web User Interface  Remote Control  The display device and remote control constitute the system user interface. This allows the user Note to execute all call operation tasks and basic configuration changes directly.
Page 36: Remote Control
Remote Control You can use the remote control to configure and use the VC800 video conferencing system. For more information on the function of each key on the remote control, refer to...
Page 37: Getting Started
 Note Up to two display devices can be connected to the VC800 codec. Because the display device is not included in the package, you need to purchase it separately if required. Ensure that the purchased display device supports HDMI input.
Page 38: Connecting The Vc800 Codec
Connect the LAN port on the VC800 codec to a switch/hub device port with the supplied 3m Ethernet cable. Locate the HDMI port on the VC800 codec, and connect it to the HDMI port on the display device with the supplied HDMI cable (Make sure the display device is powered on).
Page 39: Connecting The Audio Device
(48V/0.7A) only. The use of the third-party power adapter may cause the damage to the system. The cable and wire should be replaced at once if its skin is broken. If you do not need presentation, you can locate the VC Hub/Phone port on the VC800 codec, Note and connect it to the Internet port on the CP960 conference phone using a 7.5m Ethernet cable...
Page 40: Installing The Vc800 Video Conferencing System
You can fasten all cables with cable ties after all devices are connected. Installing the VC800 Video Conferencing System You can choose to mount the VC800 codec on your TV or a wall, depending on your actual needs. Mounting the VC800 Codec on a TV...
Page 41: Mounting The Vc800 Codec On A Wall
Lock the VC800 codec to the L-bracket with the M3×8 screws. Mounting the VC800 Codec on a Wall You can also decide to mount the VC800 codec on a wall. The recommended height for VC800 codec positioning is 1.5m-1.8m above the ground.
Page 42: Installing Batteries For The Remote Control
Do not dispose batteries in a fire.  Powering the System On To power on the system: Locate the DC48V port on the VC800 codec, and connect it to the electrical power outlet...
Page 43: Put The System To Sleep
The VC800 video conferencing system starts up automatically, and the indicator LED on the VC800 codec then illuminates solid green. Put the System to Sleep After a certain amount of time with no activity, the VC800 video conferencing system goes into sleep mode automatically. Put the system to sleep via the remote control:...
Page 44: Powering The System Off
Press Press to scroll to Shut down and then press The system shuts down immediately. The indicator LED on the VC800 codec is off. To power on the system again via the remote control: Press The indicator LED on the VC800 codec illuminates solid green.
Page 45: Controlling Local Camera
Registration You can register the H.323 account, SIP account and log into Cloud platform (Yealink VC Cloud Management Service/Yealink Meeting Server/StarLeaf/Zoom/Pexip/BlueJeans/Mind/Custom platform). Generally, your system administrator will configure the account beforehand, so that after you start up the system, the system will already be registered and ready for use.
Page 46: Idle Screen
User Guide for the VC800 Video Conferencing System Idle Screen Idle Screen of VC800 Video Conferencing System Idle screen of the display device If the system starts up, the idle screen will be shown. The following figure is an example:...
Page 47: Idle Screen Of Cp960 Conference Phone
Description configure a static IP address, refer to Setup Wizard on page 28. When the VC800 system is registered with the SIP server, the account icon is . For more Yealink VC800 Full HD Video information, refer to Conferencing System Administrator Guide When the VC800 system is registered with an H.323...
Page 48: Navigating Menus And Fields
User Guide for the VC800 Video Conferencing System NO。 Name Description Digital Clock Widget Displays the phone’s time and date. When you register a YMS account, this field will Scheduled conference display the scheduled conference details. For more information information, refer to...
Page 49 Getting Started Gestures  Control Center/Notification Center  Navigating Touch Screen To operate your phone, follow these tips: If you want to Action Return to the idle screen. Tap Home key on the CP960 conference phone. Go back to the previous menu. Tap the item.
Page 50 User Guide for the VC800 Video Conferencing System Swipe down from the top of the screen to enter the control center and the notification center: Name Description Display the phone’s time and date. For more Time and date information, refer to Time &...
Page 51: Entering Data And Editing Fields
Entering Data and Editing Fields Entering Data and Editing Fields Using Remote Control VC800 video conferencing system provides onscreen keyboard and dial pad on the remote control to enter data. Dial pad on the remote control provides standard key layout, which enable users to use existing or familiar key positions.
Page 52 Keyboard Input Method Onscreen keyboard on the VC800 video conferencing system supports English and Russian keyboard input methods. You can enter and edit characters using the enabled input methods. You can configure keypad input method via web user interface only.
Page 53: Entering Data And Editing Fields Using Cp960
Getting Started To adjust the display order of the enabled input methods, select the desired list, and click Click Confirm to accept the change. Entering Data and Editing Fields Using CP960 CP960 conference phone provides onscreen keyboard and onscreen dial pad to enter data. Onscreen dial pad provides standard key layout, which enable users to use existing or familiar key positions.
Page 54 User Guide for the VC800 Video Conferencing System Android Keyboard (AOSP) – English (US) Input Method The English (US) input method supports English languages onscreen keyboard. The following shows an example: Item Description • Tap to enter letters. 26 English Letters •...
Page 55 Getting Started to switch to the numeric&symbolic input mode as shown below: Item Description • Tap to enter numbers. • Long tap a key then slide to choose one Numbers of the options to enter an alternate character. • Tap to enter special characters. •...
Page 56 User Guide for the VC800 Video Conferencing System to switch to the symbolic input mode as shown below: Item Description • Tap to enter special characters. Special Characters • Long tap a key then slide to choose one of the options to enter an alternate character.
Page 57 Getting Started When you change the input method to Google Pinyin, the onscreen keyboard displays the Chinese input mode as shown below by default: To use onscreen keyboard: Tap the field you want to edit, the onscreen keyboard displays on the touch screen. Enter the information using the onscreen keyboard.
Page 58: System Status
User Guide for the VC800 Video Conferencing System If you want to Action Drag to select the characters you want to delete. • Long tap Drag your finger to highlight the characters you want to Replace characters. replace. Tap the desired character.
Page 59 Getting Started Press to select the desired list. Press to view the specific information. To view the system status via the CP960 conference phone: Tap the desired list to view the specific information. To view the system status via web user interface: Click Status.
Page 60 User Guide for the VC800 Video Conferencing System The system status is displayed on the web user interface.
Page 61: Customizing The Vc800 Video Conferencing System
Customizing the VC800 Video Conferencing System You can customize your VC800 video conferencing system by personally configuring certain settings, for example, site name, time & date and language. You can add contacts to the local directory manually or from the call history.
Page 62: Backlight
User Guide for the VC800 Video Conferencing System If Always On is selected, the system will not enter the sleep mode automatically. Press to select Save and then press to accept the change. Automatic sleep time is configurable via web user interface at the path Setting->General->Automatic Sleep Time.
Page 63 Customizing the VC800 Video Conferencing System Tap the desired time in the pop-up dialog box. to accept the change or to cancel. You can also drag the backlight slider on the control center to change the intensity of the touch screen.
Page 64: Screen Saver
User Guide for the VC800 Video Conferencing System Screen Saver The screen saver will automatically start each time your phone is idle for a certain amount of time. The screen saver is used to blank the screen or fill it with moving images or patterns.
Page 65: Language
Customizing the VC800 Video Conferencing System To configure the site name via the remote control: Select (More menu). Press to scroll to Setting and then press to expand the menu. Press to scroll to Basic and then press to enter submenu.
Page 66: Time & Date
User Guide for the VC800 Video Conferencing System Select the desired language and then press Press to select Save and then press to accept the change. Text displayed on the display device and CP960’s touch screen will change to the selected language.
Page 67 Customizing the VC800 Video Conferencing System You can configure the system to obtain the time and date from the SNTP (Simple Network Time Protocol) server automatically. The SNTP allows the system to synchronize time to a main server. This keeps all network machine clocks on the same time. Enter the NTP Server name that you want to follow.
Page 68 User Guide for the VC800 Video Conferencing System When Automatic is selected, the system will use daylight saving time corresponding to the selected time zone. 12. Press to select Save and then press to accept the change. Note Please refer to Appendix A - Time Zones for the list of available time zones on the system.
Page 69 Customizing the VC800 Video Conferencing System 13. Select the desired secondary from the pull-down list of Secondary. 14. Press to select Save and then press to accept the change. To view current time in different cities via the CP960 conference phone: Tap the digital clock.
Page 70: Key Tone
User Guide for the VC800 Video Conferencing System to sort the city. Tap Sort by name, unselected cities will be sorted by name. Tap Sort by time, unselected cities will be sorted by time. Tap the desired city to select or deselect.
Page 71: Website Snapshot
Customizing the VC800 Video Conferencing System Key tone is configurable via web user interface at the path Setting->General-> Key Tone. Website Snapshot You can enable the website snapshot feature to allow the user to watch video images captured by local camera on the web user interface.
Page 72: Volume Settings
User Guide for the VC800 Video Conferencing System Press to scroll to Display, and then press Press to adjust the Display(90%-100%) slider to change the zoom level of the display device. Press to select Save and then press to accept the change.
Page 73 Customizing the VC800 Video Conferencing System The current ringer volume of the system is displayed on the left of the display device. Press volume key on the CP960 conference phone to adjust the ringer volume. The CP960’s touch screen displays the current ringer volume.
Page 74 User Guide for the VC800 Video Conferencing System Swipe down from the top of the CP960’s touch screen to enter the control center. to set the ringer volume to 0. Note If ringer volume is adjusted to 0, the icon will appear on the display device. The icon will appear on the CP960’s touch screen.
Page 75: Hiding Ip Address
Customizing the VC800 Video Conferencing System The CP960’s touch screen displays the current receiver volume. The display device will display the receiver volume simultaneously. Note If the CP960 conference phone is not the active audio device of the system, you can still use it to adjust the system volume.
Page 76: Hiding Heading Time
User Guide for the VC800 Video Conferencing System Select Enabled from the pull-down list of Hide IP Address. Click Confirm to accept the change. Hiding Heading Time The status bar of the display device displays current time and date. You can choose to hide time and date on the status bar.
Page 77: Hiding Icons In A Call
Customizing the VC800 Video Conferencing System Click Confirm to accept the change. Note This feature will not affect the time displayed on the status bar of CP960 conference phone. Hiding Icons in a Call During a call, the display device displays some icons to indicate the call status. You can hide these icons as needed to achieve the best video effects.
Page 78: Usb Configuration
User Guide for the VC800 Video Conferencing System To configure a custom key type via web user interface: Click on Setting->Remote Control. Select the desired value from the pull-down list of Custom Key Type. Input: press to select the video input source.
Page 79: Directory
(you can configure conference contacts only when multi-way MCU is imported to the VC800 system). A conference contact consists of one or more local contacts (at least 1, at most 24). You can establish a conference call quickly by calling conference contacts.
Page 80: Adding Contacts
User Guide for the VC800 Video Conferencing System these operations will update to VC800 automatically. You do not have the permission to do these operations on your VC800. You can only search and place calls to the YMS contacts. Yealink Meeting Server...
Page 81 Customizing the VC800 Video Conferencing System The default contact bandwidth is Auto. The system will select the appropriate bandwidth automatically. Press to select Save and then press to accept the change. To add a conference contact via the remote control:...
Page 82: Placing Calls To Contacts
User Guide for the VC800 Video Conferencing System Up to 24 local contacts can be added to a conference contact. 10. Press to select Save and then press to accept the change. Placing Calls to Contacts You can place calls to contacts via the remote control, CP960 conference phone or web user interface.
Page 83 Customizing the VC800 Video Conferencing System Press to enter submenu, select the desired call type, and then press to dial out the number. To place a call to a contact via the CP960 conference phone: Tap the All Contacts field.
Page 84: Editing Contacts
User Guide for the VC800 Video Conferencing System Editing Contacts You can edit local contacts or conference contacts via the remote control, CP960 conference phone or web user interface. To edit a contact via the remote control: Select (Dial menu) or press to enter the pre-dialing screen.
Page 85: Deleting Contacts
Customizing the VC800 Video Conferencing System after the desired contact. Edit the contact information. to accept the change or to cancel. Deleting Contacts You can delete local contacts or conference contacts via the remote control, CP960 conference phone or web user interface.
Page 86 User Guide for the VC800 Video Conferencing System Press to Delete and then press The display device prompts “Delete selected item?” Press to highlight OK, and then press to delete the contact. To delete a contact via the CP960 conference phone: Tap the All Contacts field.
Page 87: Searching For Contacts
If you log into the Yealink VC Cloud Mangagement Service platform or Yealink Meeting Server, you can also search Yealink Cloud contacts or YMS contacts via the remote control or CP960 conference phone. To search for contacts via the remote control:...
Page 88: Search Source List In Dialing
Cloud contacts and YMS contacts appear in the search source list only when you log into the Yealink VC Cloud Management Service or register a YMS account. In the pre-dialing screen, when you enter a few characters, the system will search the matched contacts from the enabled search source lists, and display the result in the dialing screen.
Page 89 Customizing the VC800 Video Conferencing System click To adjust the display order of the enabled list, select the desired list, and click Click Confirm to accept the change. Note Search source list in dialing is only configurable via web user interface.
Page 90: Importing/Exporting Local Contact Lists
You can import or export the local contact list to share local contacts between different systems or between system and application software (e.g., Outlook). The VC800 video conferencing system only supports the XML and CSV format local contact lists. You can only import or export the local contact list via the web user interface.
Page 91 Customizing the VC800 Video Conferencing System Click Confirm. The web user interface is shown as below: (Optional.) Check the The first line as the title checkbox. It will prevent importing the title of the local contact information which is located in the first line of the CSV file.
Page 92 User Guide for the VC800 Video Conferencing System If Bandwidth is selected, this column will be imported to the system as the local contact’s bandwidth. Click Confirm to complete importing the local contact list. The web user interface prompts “Contacts imported successfully!”.
Page 93: Call History Management
Customizing the VC800 Video Conferencing System Call History Management The VC800 video conferencing system maintains call history lists of All Calls, Missed Calls, Placed Calls and Received Calls. The system supports up to 100 history lists. You can view the call history, place a call or delete an entry from the call history entries (local entries and Cloud entries).
Page 94 User Guide for the VC800 Video Conferencing System Press to return to the menu. Press to scroll to History and then press to enter submenu. The display device shows recent call history. Select the desired list from the pull-down list of All Calls.
Page 95: Placing A Call From The Call History List
Customizing the VC800 Video Conferencing System after the desired call records. The touch screen displays details about this call record. Call history can be viewed via the web user interface at the path Directory->History. Placing a Call from the Call History List You can place a call from the call history list via the remote control, CP960 conference phone or web user interface.
Page 96: Deleting An Entry From The Call History List
User Guide for the VC800 Video Conferencing System Tap Video Call or Voice Call. Deleting an Entry from the Call History List You can delete an entry from the call history list via the remote control, CP960 conference phone or web user interface.
Page 97 Customizing the VC800 Video Conferencing System Press to Delete and then press to delete the entry. To delete an entry from the call history list via the CP960 conference phone: The touch screen displays all call records. Tap the All Calls field.
Page 98: Adding A Local Contact From The Call History List
User Guide for the VC800 Video Conferencing System To clear call history via the remote control: Select (Dial menu) or press to enter the pre-dialing screen. Press to return to the menu. Press to scroll to History and then press to enter submenu.
Page 99 Customizing the VC800 Video Conferencing System Press to scroll to Add to Contact, and then press Enter contact name in the Name field. You can add more than one number for the local contact. For more information, refer to Adding Contacts on page 64.
Page 100: Call Protocol
Directory->History. Call Protocol The VC800 video conferencing system supports SIP and H.323 call protocols. H.323 is commonly used to communicate to other video conferencing systems. SIP is commonly used to communicate with other VoIP devices. You can configure which protocol is to be used when the system is making calls.
Page 101: Bandwidth Settings
By default, the system automatically detects the available bandwidth and uses this connection speed. The VC800 supports connecting to other devices with different bandwidth. If a device with lower bandwidth joins a call, the video quality will stay the same or will not reduce a lot.
Page 102: Audio Setting
Auto (audio output device with the highest priority is selected automatically)  VCS Phone (CP960 Conference phone)  HDMI (built-in speakerphone of the display device)  Line Output (speakerphone connected to the Line Out port on the VC800 codec) ...
Page 103 The priority is: VCS Phone> HDMI>Line Output. If the audio output device with the highest priority is removed from the VC800, the VC800 will select the next highest priority device. You can also specify the desired audio output device via the remote control or the web user interface.
Page 104: Audio Input Device
 The priority of audio input device is: By default, the VC800 automatically selects the audio input devices with the highest priority. If you select “VCS Phone + Wireless Micpod” option, the VC800 will use CP960 conference phone and CPW90 expansion mic to pick up audio at the same time.
Page 105: Far Control Near Camera
Customizing the VC800 Video Conferencing System Audio input device is configurable via web user interface at the path Setting->Video & Audio->Audio Input. Far Control Near Camera Local video is displayed on the display device of the far site during a call. For the best view, you can enable the Far Control Near Camera feature to allow the far site to control the focus and angle of the local camera.
Page 106 User Guide for the VC800 Video Conferencing System To control the remote camera during a video call via the remote control: Press to open Talk Menu. Press to scroll to Other and then press to expand the menu. Press to scroll to Near/Far Camera and then press to select the remote video.
Page 107: Using The Vc800 Video Conferencing System
Using the VC800 Video Conferencing System Using the VC800 Video Conferencing System The VC800 video conferencing system can be used to place calls, answer calls, or conduct a conference call. You can switch layout, record videos or capture screenshots during a call.
Page 108 The following example shows the way calls are placed when account polling is enabled or disabled. Scenario: System A is registered with a Yealink Cloud account and a SIP account. On system A, select (Dial menu) or press to enter the pre-dialing screen.
Page 109: Placing Calls
B first. If this call fails, system A continues to use its SIP account (next priority) to call system B. Placing Calls You can place a call in three ways using your VC800 video conferencing system: Using the remote control ...
Page 110: Placing A Call Using The Remote Control
User Guide for the VC800 Video Conferencing System refer to Directory on page Call History Management on page If the system fails to call, you can troubleshoot the problems according to the following prompts: Prompts Description Remote system rejects your SIP call.
Page 111: Placing A Call Using The Cp960 Conference Phone
Using the VC800 Video Conferencing System Press to select (video call) or (voice call), and then press Placing a Call Using the CP960 conference phone To place a call using the CP960 conference phone: Tap the Auto field. Tap the desired account type in the pop-up dialog box.
Page 112: Placing A Call Via Web User Interface
Click Video Call or Voice Call. Multi-Way MCU VC800 system without a multi-way MCU supports up to two-way video call and a voice call (an original caller and two other sites).You can import a multi-way MCU to extend the VC800 to support up to 25-way calls.
Page 113 Using the VC800 Video Conferencing System Click Upload to complete importing the multi-way MCU. To view multi-way MCU status via the remote control: Select (More menu). Press to scroll to Status and then press to enter submenu. Press to scroll to License and then press If the Multi-Way MCU displays Unsupported, it means you have not imported a multi-way MCU.
Page 114: Initiating A Conference
User Guide for the VC800 Video Conferencing System To view multi-way MCU status via the CP960 conference phone: ->License. Multi-way MCU status can be viewed via web user interface at the path Status->License. Note Upgrading the system or performing a factory reset will not affect the imported multi-way MCU.
Page 115 Using the VC800 Video Conferencing System Press to enter submenu Select Start conference call, and then press To dial a group via the CP960 conference phone: Tap the Call multiple members? Click here field. Tap the desired contacts you want to call.
Page 116 User Guide for the VC800 Video Conferencing System Initiating a Conference by Inviting Participants To invite participants during a call via the remote control: Using your preferred dialing method, call the first site. Press to open Talk Menu. Press to scroll to New Call and then press to expand the menu.
Page 117: Conference Management
Invite participants via web user interface at the path Home. Conference Management Conference Type With a multi-way MCU, the VC800 video conferencing conference can host a Regular mode meeting or a VMR mode meeting. Regular Mode Meeting Regular mode meeting supports up to 25-way calls (a moderator and 24 other guests).The moderator can communicate with other guests in this meeting.
Page 118 User Guide for the VC800 Video Conferencing System Meeting Room 1 supports up to 17-way video call (a moderator and 16 other guests). The  moderator can communicate with other guests in this meeting. Meeting Room 2 supports up to 8-way VMR conference (8 guests). The moderator does ...
Page 119: Meeting Password
Using the VC800 Video Conferencing System Meeting Password Depending on how a conference call is set up, you might be required to enter a meeting password to join the call. You can also require far-end systems to enter a meeting password to prevent unauthorized participants from joining conference calls hosted by your system.
Page 120: Meeting Whitelist
Users in the whitelist can join your conference call directly without meeting password even if you have enabled the meeting password feature. VC800 video conferencing system supports up to 100 whitelist records. Meeting whitelist is configurable via web user interface only.
Page 121: Meeting Blacklist
You can add the IP address, account or domain name of the remote system to the meeting blacklist. VC800 will refuse incoming calls from the blacklist automatically. If the user is in both meeting whitelist and meeting blacklist, the blacklist has higher priority. VC800 will still refuse incoming calls from this user.
Page 122: Editing Number Before Calling
The web user interface prompts the message “Warning: Are you sure delete the black number?”. Click Confirm. Editing Number before Calling You can edit numbers before calling when the VC800 video conferencing system is on the pre-dialing screen. To edit number before calling via the remote control: Select (Dial menu) or press to enter the pre-dialing screen.
Page 123: Answering Or Rejecting Calls
Using the VC800 Video Conferencing System To edit number before calling via the CP960 conference phone: The touch screen displays all call records. after the desired call records. Tap Edit before calling. Edit the number and tap Send. Answering or Rejecting Calls...
Page 124: Auto Answer
User Guide for the VC800 Video Conferencing System Auto Answer You can enable the auto answer feature for the system to automatically answer the first incoming call. Auto answer features you need to know: Parameters Description Enables or disables the system to automatically answer the Auto Answer incoming point-to-point call.
Page 125: Do Not Disturb (Dnd)
Using the VC800 Video Conferencing System Press to return to the idle screen. If the auto answer feature is enabled, the icon will appear on the status bar of the display device. To configure auto answer via the CP960 conference phone: Swipe down from the top of the screen.
Page 126 User Guide for the VC800 Video Conferencing System Press to scroll to DND, and then press to enable or disable this feature. Press to return to the idle screen. icon will appear on the status bar of display device, and “Do not disturb now!”...
Page 127 Using the VC800 Video Conferencing System To disable the DND mode via the CP960 conference phone: Do one of the following: Swipe down from the top of the screen. to disable DND. When the CP960 is idle, tap Exit DND mode to disable DND.
Page 128: Ending Calls
User Guide for the VC800 Video Conferencing System Ending Calls During a two-way call, do one of the following to end the call. Press on the remote control. Tap EndCall on the CP960 conference phone. Click Hang Up All button on the web user interface.
Page 129: Call Management
Using the VC800 Video Conferencing System Select the party you want to remove, and then press To remove any party via the CP960 conference phone: -> after the desired party to remove. To remove any party from a multi-way call via web user interface, go to the path Home (Hover...
Page 130: Network Quality Tip
User Guide for the VC800 Video Conferencing System on the CPE90 wired expansion mic to mute the call. Log into the web user interface, check the Mute checkbox. If video conferencing system is muted, the icon will appear on the local video.
Page 131: Changing The Video Input Source
VC800 system is idle, the display device displays PC content by default. If two display devices are connected to the VC800 codec, local video image is shown on the main display device, and the PC content is shown on the secondary display device.
Page 132: Presentation
We recommend using dual display devices for sharing contents. During a call, if a PC is connected to the VCH50 video conferencing hub, the VC800 system will start presentation automatically. You can also start/stop presentation manually during a call via the remote control or CP960 conference phone.
Page 133: Configuring Camera Presets
Using the VC800 Video Conferencing System During a voice call, only local display device displays the PC content. During a video call, both local and remote display devices display PC contents. Only one content can be shared at a time.
Page 134 User Guide for the VC800 Video Conferencing System Select New Preset, and then press Press the navigation key to adjust the angle of the camera or press to adjust the focus of the camera. Press to store the camera preset.
Page 135 Using the VC800 Video Conferencing System remote control) at most. To move the local camera to a preset position via web user interface: Click Home. Hover your cursor over yourself on the left side of the screen, and then click Click a number to move local camera to this stored preset.
Page 136 User Guide for the VC800 Video Conferencing System Select Edit, and then press Select a preset, and then press Press the navigation key to adjust the angle of the camera or press to adjust the focus of the camera. Press to store the camera preset.
Page 137 Using the VC800 Video Conferencing System Select a preset, and then press The selected preset is placed at the top. Press to return. Deleting the Stored Preset To delete the stored presets during a video call: Press to open Talk Menu.
Page 138: Video Recording
Press to return. Video Recording Before recording video, make sure a USB flash driver is connected to VC800 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. For more information, please refer to USB Configuration on page 62.
Page 139 Using the VC800 Video Conferencing System When recording during a video call, the record will be finished automatically after the call  ends. When playing, recording or pausing video, the system will not go to sleep automatically.  If you remove the working USB flash drive or insert another USB flash drive during ...
Page 140 User Guide for the VC800 Video Conferencing System To view recorded video via the remote control: Select (More menu). Press to scroll to Record and then press to enter submenu. Press to scroll to Video and then press Press to select desired video, and then press...
Page 141: Screenshot
You can capture the screenshot from the camera via the remote control, CP960 conference phone or web user interface. Make sure a USB flash driver is connected to VC800 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. For more...
Page 142 User Guide for the VC800 Video Conferencing System Before capturing screenshots, you need to know the following: When receiving or making a call, it is not allowed to capture screenshots.  When recording video, it is not allowed to capture screenshots.
Page 143: Video Layout
Using the VC800 Video Conferencing System You can do the following: Press to view previous or next screenshot. Press to zoom screenshot in/out. Select to exit. You can also press on the remote control to exit. Deleing Screenshots To delete screenshots via the remote control: Select (More menu).
Page 144 User Guide for the VC800 Video Conferencing System large pane. Equal N×N ( ) : In this layout, every participant is given equal prominence in  equal-sized panes. Picture-in-Picture ( ): During two-way video calls, the far end or your site ...
Page 145 Using the VC800 Video Conferencing System Tap the desired layout. Single Display Screen Layouts Two-way Video Calls Picture-in-picture layout is used by default. Far end Local Two-way Video Call with a Presentation The PC content is given prominence in the largest pane. Other participants are displayed in a strip beside the PC content.
Page 146 To make it easier for users to view video images, users can connect two display devices to Display1 and Display2 ports respectively. When two display devices are connected to the VC800 codec, the status bar of the primary display device will display icon.
Page 147 Using the VC800 Video Conferencing System Two-way Video Call with Presentation Far end PC Content Local Primary display device Secondary display device Multi-way Video Calls Take four-way video calls as an example. Voice activation layout is used by default. Primary display device: The active speaker is given prominence in the largest pane. Other participants are displayed in a strip beside the active speaker.
Page 148: Voice Activation
User Guide for the VC800 Video Conferencing System Specifying Content to the secondary display device To specify the content to be displayed on the secondary display device via the remote control: Press to open Talk Menu. Press to scroll to Other, and then press to expand the menu.
Page 149 Using the VC800 Video Conferencing System Click Confirm to accept the change. Note Voice activation takes effect only when there are more than two participants in a conference call. View Switching View switching enables to switch video images on the display device automatically. The switching is initiated when the number of participants exceeds the number of windows in the selected video layout.
Page 150 User Guide for the VC800 Video Conferencing System Click Confirm to accept the change. Note In Equal N×N layout, video image of the active speaker is indicated by an orange border. the location of PC content is fixed at the top-left If you shares content in Equal N×N layout,...
Page 151 Using the VC800 Video Conferencing System Mark the Full Screen Round radio box to switch all video images at a time. Click Confirm to accept the change. Note Speaker View layout and OnePlusN layout he PC content is given If you share content in prominence in the largest pane.
Page 152 User Guide for the VC800 Video Conferencing System...
Page 153: Video Conference Platform
StarLeaf/Zoom/Pexip/BlueJeans/Mind, including high end customization & interoperability. If you don’t log into Cloud platform or you only log into the Yealink VC Cloud Management Service platform/Yealink Meeting Server, you can configure the address of the third-party platform in advance. So that your dialing screen will appear this third-party platform, even if you don’t log into the third-party platform, you can still select the desired third-party platform to call...
Page 154 User Guide for the VC800 Video Conferencing System Enter the desired Yealink Cloud number using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number. To dial Yeaink Cloud numbers via the CP960 conference phone: Tap the Auto field.
Page 155: Using The Yealink Meeting Server
Tap Send. Note If you want to place a call to a Yealink Cloud contact who is in the same Yealink Cloud directory as you, you can enter the 9-digit Cloud number or the extension (the last four Cloud number) to place a call. If you want to place a call to a Cloud contact who is in different Yealink Cloud directory from you, you should enter the 9-digit Cloud number to place a call.
Page 156: Yms Video Conference
The conference only allows one of them to join the conference. Scheduled Conference You can schedule a conference using the Yealink Meeting Server or Microsoft Outlook software. After you schedule the conference, the scheduled conference will be added to all invitees’ video...
Page 157 And invitee whose YMS account is associated with an email address, will receive an email about how to join the conference. For more information on how to schedule a conference using the Yealink Meeting Server or Microsoft Outlook software, refer to...
Page 158 User Guide for the VC800 Video Conferencing System The conference schedule will appear again 30 minutes before the conference starts, and then be hidden automatically. And it will appear every 10 minutes until the conference starts. The conference schedule shows the conference details, as below: The conference reminder will appear 5 minutes before the conference starts.
Page 159 Video Conference Platform Your ongoing conferences and upcoming conferences are listed for the latest month. Press to scroll to the desired conference. You can view subject, time, organizer, ID, password and participants. To view schedule conferences in the menu via the CP960 conference phone: Your ongoing conferences and upcoming conferences are listed for the latest month.
Page 160 User Guide for the VC800 Video Conferencing System Joining a Scheduled Conference You can join conferences in following three ways: Joining a scheduled conference from a conference reminder  Joining a scheduled conference from the conference schedule  Joining a scheduled conference from notification center of CP960 ...
Page 161 Video Conference Platform Select Ignore, and press to remove the reminder from the screen and stop all future reminders for this schedule. Do one of the following via the CP960 conference phone: Tap Join to join the scheduled conference. Tap Detail to view conference details. Tap Ignore to remove the reminder from the screen and stop all future reminders for this schedule.
Page 162 User Guide for the VC800 Video Conferencing System Select the Join soft key, and then press To join a schedule conferences from conference schedule via the CP960 conference phone: Your ongoing conferences and upcoming conferences are listed for the latest month.
Page 163 Video Conference Platform can tap the desired conference notification to join the conference. To join a schedule conferences from notification center via the CP960 conference phone: Swipe down from the top of the screen to enter the notification center. Tap the desired conference notification to join the conference. Dialing into a Scheduled Conference If you schedule a conference or you are invited to a scheduled conference, you can obtain the conference information in following ways:...
Page 164 General Issues on page 186. Applying for Speaking When you schedule a video conference using the Yealink Meeting Server or Microsoft Outlook software, there are two modes for video conference: Discussion mode and Training mode. For Yealink Meeting Server User Guide more information, refer to In Discussion mode conference, participants can speak freely.
Page 165 Video Conference Platform The applicant’s display device prompts “ Apply for speaking”. To apply for speaking via the CP960 conference phone: When enter the Training mode conference, do one of the following to apply for speaking: on the CP960’s touch screen. Tap mute key on the CP960 conference phone.
Page 166 Cancel handup to clear all request. Meet Now When you log into the VC800 system using an YMS account, you can use Meet Now feature. Initiating a Meet Now Conference You can initiate a meet now conference at any time.
Page 167 Video Conference Platform Dial conference ID**@IP address of the server to join the conference. Dial IP address of the server ##conference ID to join the conference. YMS Video Conference Management This chapter introduces how to manage YMS video conference (scheduled conference and meet now conference).
Page 168 User Guide for the VC800 Video Conferencing System If you tap , enter a YMS account, and then tap Add Members. Repeat this step to add more members, and then tap to dial out. If you fail to send invitation, you can re-send the invitation according to the prompt or contact Note your administrator.
Page 169 Video Conference Platform after the participant that you want to remove. Muting or Unmuting All Conference Participants If you are the organizer/moderator of a YMS video conference, you can use the CP960 conference phone to mute or unmute all conference participants except for yourself. In scheduled conference, conferences participants muted by an organizer/moderator cannot unmute themselves.
Page 170 User Guide for the VC800 Video Conferencing System Tap All mute to mute all participant. To unmute all conference participants via the CP960 conference phone: during a call. The touch screen displays all participants. Tap All unmute to unmute all participant.
Page 171 Video Conference Platform unmute themselves. To mute a conference participant via the CP960 conference phone: during a call. The touch screen displays all participants. after the participant that you want to mute. The participant is muted, and the icon changes to To unmute a conference participant via the CP960 conference phone: during a call.
Page 172 User Guide for the VC800 Video Conferencing System The participant is unmuted, and the icon changes to Leaving the Conference All participants can use the remote control or CP960 conference phone to leave the conference at any moment. To leave the conference via the remote control:...
Page 173: Ending The Conference
Video Conference Platform To leave the conference via the CP960 conference phone: Tap EndCall. Tap Leave, others keep going. Other participants remain connected. Ending the Conference If you are the organizer/moderator of a YMS video conference, you can use the remote control or CP960 conference phone to end the conference.
Page 174: Using The Starleaf Cloud Platform
User Guide for the VC800 Video Conferencing System To end the conference via the CP960 conference phone: Tap EndCall. Tap End conference. Using the StarLeaf Cloud Platform You can log into the StarLeaf Cloud platform. When you place a call using the StarLeaf Cloud account, you can: Call the other StarLeaf Cloud account to establish a point to point call.
Page 175 Video Conference Platform Select StarLeaf Cloud number from the pull-down list of Call Type before calling. Enter a StarLeaf Cloud number using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number.
Page 176: Joining The Starleaf Meeting
User Guide for the VC800 Video Conferencing System Joining the StarLeaf Meeting To join the StarLeaf meeting via the remote control: Select (Dial menu) or press to enter the pre-dialing screen. Select StarLeaf Cloud number from the pull-down list of Call Type before calling.
Page 177: Using The Zoom Cloud Platform
Video Conference Platform Tap the StarLeaf Cloud number in the pop-up dialog box. Enter a conference ID. Tap Send. Using the Zoom Cloud Platform You can log into the Zoom Cloud platform, and join the Zoom meeting. Joining the Zoom Meeting To join the Zoom meeting via the remote control: Select (Dial menu) or press...
Page 178 User Guide for the VC800 Video Conferencing System Select Zoom from the pull-down list of Call Type before calling. Enter a conference ID using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number.
Page 179: Using The Bluejeans Cloud Platform
Video Conference Platform Follow the voice prompt to join the Zoom meeting. If you enter nothing or enter wrong information, you can still be sent to the Zoom welcome Note screen. Using the BlueJeans Cloud Platform You can log into the BlueJeans Cloud platform, and join the BlueJeans meeting. Joining the BlueJeans Meeting To join the BlueJeans meeting via the remote control: Select...
Page 180: Using The Pexip Platform
User Guide for the VC800 Video Conferencing System Tap BlueJeans in the pop-up dialog box. Enter a conference ID. Tap Send. Follow the voice prompt to join the BlueJeans meeting. Note If you enter nothing or enter wrong information, you can still be sent to the BlueJeans welcome screen.
Page 181 Video Conference Platform Select the registered alias from the pull-down list of Call Type before calling. Enter the device alias or URI using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number.
Page 182: Joining The Pexip Meeting
User Guide for the VC800 Video Conferencing System Joining the Pexip Meeting To join the Pexip meeting via the remote control: Select (Dial menu) or press to enter the pre-dialing screen. Select the registered alias from the pull-down list of Call Type before calling.
Page 183: Using The Mind Platform
Video Conference Platform Tap the registered alias in the pop-up dialog box. Enter the device alias or URI. Tap Send. Using the Mind Platform You can log into the Mind platform, and join the Mind meeting. Joining the Mind Meeting To join the Mind meeting via the remote control: Select (Dial menu) or press...
Page 184 User Guide for the VC800 Video Conferencing System Select Mind from the pull-down list of Call Type before calling. Enter a conference ID using the keypad or the on-screen keyboard. Press to select (video call) or (voice call), and then press to dial out the number.
Page 185: Using The Custom Platform
Video Conference Platform Follow the voice prompt to join the Mind meeting. Using the Custom Platform When you register a custom account, you can use the corresponding platform feature.
Page 186 User Guide for the VC800 Video Conferencing System...
Page 187: Using The Cpw90 Wireless Expansion Mic
Using the CPW90 Wireless Expansion Mic Using the CPW90 Wireless Expansion Mic This chapter provides basic operating instructions for the CPW90 Wireless Expansion Mic. Topics include: LED Instructions  Charging the CPW90  Turning the CPW90 On or Off  Registering CPW90 to the CP960 Conference Phone ...
Page 188: Placing The Cpw90
User Guide for the VC800 Video Conferencing System LED Status Description The CP960 conference phone is in a call and unmuted. The CP960 conference phone is receiving an incoming Slowly flashing red call. Solid red The CP960 conference phone is muted.
Page 189: Turning The Cpw90 On Or Off
Using the CPW90 Wireless Expansion Mic To charge the CPW90: Put the CPW90 on the charger cradle. Connect the micro USB port on the charger cradle to the USB port on the CP960 using a 0.3m USB cable. During charging, the battery LED indicator on the CPW90 illuminates solid red. When the battery capacity reaches 100%, the battery LED indicator on the CPW90 will illuminate solid green.
Page 190 User Guide for the VC800 Video Conferencing System to search for a CPW90. Turn on the CPW90. The CPW90 enters the registration mode automatically. And the mute indicator LED on the CPW90 fast flashes yellow. The CPW90 registers with the CP960 conference phone automatically. If the registration is successful, the mute indicator LED on the CPW90 goes out and the touch screen of CP960 conference phone prompts the CPW90 information: battery, work time and standby time.
Page 191: Viewing Cpw90 Information
Using the CPW90 Wireless Expansion Mic Tap Unbind to deregister the CPW90. The CPW90 can only be registered to one CP960 conference phone, if you register the CPW90 to another CP960 conference phone, the CPW90 will deregister from the previous CP960 conference phone automatically.
Page 192 User Guide for the VC800 Video Conferencing System Battery Status  Work Time(estimated working time)  Standby Time (estimated standby time)  To view the CPW90 information via the remote control: Select (More menu). Press to scroll to Status and then press to enter submenu.
Page 193: Muting Or Unmuting The Cpw90
Using the CPW90 Wireless Expansion Mic CPW90 information can be viewed via the web user interface at the path Status-> Wireless Micpod. Muting or Unmuting the CPW90 When the CPW90 works as an audio input device of the CP960 conference phone and the CP960 conference phone is in a call, you can tap the mute button on the CPW90 to mute or unmute the CPW90.
Page 194 User Guide for the VC800 Video Conferencing System RF Carrier Index (DECT tester Numbering) Freq (MHz) Taiwan Korea Brazil Japan 1883.520 1885.248 1886.976 1888.704 1890.432 1892.160 1893.888 1895.616 4(F1) 1897.344 3(F2) 1899.072 2(F3) 1900.800 1(F4) 1902.528 0(F5) 1904.256 1905.984 1907.712 1909.440...
Page 195 Using the CPW90 Wireless Expansion Mic RF Carrier Index (DECT tester Numbering) Freq (MHz) Taiwan Korea Brazil Japan 1791.072...
Page 196 User Guide for the VC800 Video Conferencing System...
Page 197: Using The Cpe90 Wired Expansion Mic
Using the CPE90 Wired Expansion Mic Using the CPE90 Wired Expansion Mic This chapter provides basic operating instructions for the CPE90 Wired Expansion Mic. Topics include: Placing the CPE90  Muting or Unmuting the CPE90  If you require additional information or assistance with your new phone, contact your system administrator.
Page 198 User Guide for the VC800 Video Conferencing System...
Page 199: Troubleshooting
Troubleshooting This chapter provides general troubleshooting information to help you solve problems you might encounter when using your VC800 system. If you require additional information or assistance with your new phone, contact your system administrator. Ensure the system has not been physically damaged when experiencing a problem. Check whether the cables are loose and the connections are correct and secure.
Page 200 User Guide for the VC800 Video Conferencing System Speak into the microphone. Check whether the microphone can pick up audio normally. If the microphone picks up audio and plays back audio normally, it means that the audio works well. Press to stop audio diagnostics.
Page 201 Troubleshooting Press to adjust the focus. If the camera can move and zoom normally, it means that the camera is working well. Press to stop camera diagnostics. Network diagnosis: Select (More menu). Press to scroll to Setting and then press to expand the menu.
Page 202: General Issues
You can also enter other IP address (for example, the IP address of the remote system) in the Trace Route field. If the test is successful, the VC800 system lists the hops between the system and the IP address you entered. You can check whether congestion happens via the time cost between hops.
Page 203: Camera Issues
Troubleshooting more information, refer to Time & Date on page 50. How to obtain the IP address of the system? Three are three ways to obtain the IP address of the system: The IP address of the system is shown on the top right corner of the display device. ...
Page 204: Display Issues
Ensure that the VC800 video conferencing system is turned on.  Ensure that you have selected the correct video input source.  Why can’t the display device start presentation? Ensure that a PC is properly connected to the VC800 video conferencing system. ...
Page 205: Video & Audio Issues
If you select VCS Phone as the audio output device, ensure that the CP960 conference  phone is connected to the VC800 codec, and LED indicators on the phone illuminate solid green. Ensure the proper volume level on the system.
Page 206: System Maintenance
User Guide for the VC800 Video Conferencing System Why is the voice quality poor? Users may receive poor voice quality during a call, such as intermittent voice, low volume, echo or other noise. It is difficulty to diagnosis the root causes of the voice anomalies. The possible reasons are: Users sit too far from or near to the microphone.
Page 207 Troubleshooting The display device prompts “Reboot the system?”. Select OK, and then press You can reboot the system via web user interface at the path Setting->Upgrade->Reboot. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. Exporting PCAP trace is configurable via web user interface and remote control.
Page 208 Click Export to open the file download window, and then save the file to your local system. To export a PCAP trace via remote control: Before capturing packets, make sure a USB flash driver is connected to VC800 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled.
Page 209 Troubleshooting The default system log level is 6. Click Confirm to accept the change. The web user interface prompts “Operating…Please wait…”. Export the system log referring to the following steps. Recreate the error to be documented in the trace. Click Export to save the file to your local system. How to export/import the system configurations? We may need you to provide your system configurations to help analyze problems.
Page 210 How to upgrade VC800 firmware? To upgrade VC800 firmware via web user interface: Click on Setting->Upgrade. In the Upgrade Firmware field, click Browse to locate the VC800 firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware will be updated. It will take 5 minutes to...
Page 211 Troubleshooting complete. Please don't power off!”. Click Confirm to confirm upgrading. To upgrade CP960 firmware via web user interface: Click on Setting->Upgrade. In the Upgrade CP Firmware field, click Browse to locate the CP960 firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware will be updated.
Page 212 User Guide for the VC800 Video Conferencing System The display device prompts “Reset to Factory?” Select OK, and then press The system reboots automatically, The CP960’s touch screen prompts “Rebooting Please wait…”. The phone will be reset to factory sucessfully after startup.
Page 213: Regulatory Notices
Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
Page 214 User Guide for the VC800 Video Conferencing System Environmental Requirements Place the device in a well-ventilated place. Do not expose the device to direct  sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform.
Page 215: Restriction Of Hazardous Substances
GB/T26572-2011 standard. This table lists the toxic and hazardous substances contained in the machine. Based on the material type, the data is provided by the supplier and has already been validated by Yealink company.
Page 216 User Guide for the VC800 Video Conferencing System...
Page 217: Appendix A - Time Zones
Appendix A - Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa −11:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −10:00 French Polynesia −09:30 United States-Alaska Time −09:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −08:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua)
Page 218 User Guide for the VC800 Video Conferencing System Time Zone Time Zone Name Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Spain(Madrid) +01:00 Croatia(Zagreb)
Page 219 Appendix A - Time Zones Time Zone Time Zone Name +03:00 Russia(Moscow) +03:30 Iran(Teheran) +04:00 Armenia(Yerevan) +04:00 Azerbaijan(Baku) +04:00 Georgia(Tbilisi) +04:00 Kazakhstan(Aktau) +04:00 Russia(Samara) +04:30 Afghanistan(Kabul) +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +05:45 Nepal(Katmandu) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +06:30...
Page 220 User Guide for the VC800 Video Conferencing System Time Zone Time Zone Name +13:30 Chatham Islands +14:00 Kiribati...
Page 221: Index
Conference Management Entering Data and Editing Fields Conference Type Entering Data and Editing Fields Using CP960 Configuring Camera Presets Connecting CPW90 to the VC800 video Entering Data and Editing Fields Using Remote Conferencing System Control Connecting the Audio Device Connecting the VC800 codec...
Page 222 User Guide for the VC800 Video Conferencing System Key Tone Far Control Near Camera Language LED Instructions General Issues Limitations of Liability General Settings Getting Started Meet Now Meeting Blacklist Hiding Icons in a Call Meeting Password Hiding IP Address...
Page 223 Using the BlueJeans Cloud Platform Using the CPW90 Wireless Expansion Mic Using the Custom Platform Using the Mind Platform Using the Pexip Platform Using the StarLeaf Cloud Platform Using the VC800 video conferencing system Using the Yealink VC Cloud Mangagement...

Yealink VC800 User Manual

About this Guide

Table of Contents

Overview

Getting Started

Customizing the VC800 Video Conferencing System

Using the VC800 Video Conferencing System

Video Conference Platform

Using the CPW90 Wireless Expansion MIC

Using the CPE90 Wired Expansion MIC

Troubleshooting

Regulatory Notices

Appendix A - Time Zones

Index

Quick Links

Need help?

Questions and answers

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Summary of Contents for Yealink VC800

Table of Contents