Chapter 16: Warranty - Dexcom G4 PLATINUM User Manual

CHAPTER 16: WARRANTY

Dexcom G4 PLATINUM System Limited Warranty
1. What is Covered and for How Long?
Dexcom, Inc. ("Dexcom") provides a limited warranty to the original purchaser that the
Dexcom G4 PLATINUM Receiver with Share is free from defects in material and
workmanship under normal use ("Limited Warranty") for the period commencing upon the
date of shipment and continuing for the following specified period of time after that date
("Warranty Period"):
Dexcom G4 PLATINUM Receiver with Share: 1 Year
NOTE: If you received this receiver as a replacement for an in-warranty receiver, any
remaining warranty on the original receiver shall transfer to this replacement receiver, and
this warranty page shall be void.
2. What is Not Covered?
This Limited Warranty is conditioned upon proper use of the product by the purchaser.
This Limited Warranty does not cover: (a) defects or damage resulting from accident,
misuse, abuse, neglect, unusual physical, electrical or electromechanical stress,
modification of any part of the product, or cosmetic damage; (b) equipment that has the
ID number removed or made illegible; (c) all surfaces and other externally exposed parts
that are scratched or damaged due to normal use; (d) malfunctions resulting from the use
of the product in conjunction with accessories, products or ancillary or peripheral
equipment not furnished or approved by Dexcom; (e) defects or damage from improper
testing, operation, maintenance, installation or adjustment; (f) installation, maintenance,
and service of products; or (g) equipment that has been disassembled; or (h) water
damage to the receiver (receiver is not water resistant, do not get the receiver wet at any
time).
3. What are Dexcom's Obligations Under the Limited Warranty?
During the Warranty Period, Dexcom will replace, at Dexcom's sole option, without
charge to purchaser, any defective Dexcom G4 PLATINUM Receiver. Purchaser must
return the product to an authorized Dexcom Customer Support Department in an
adequate container for shipping, accompanied by purchaser's sales receipt or
comparable substitute proof of sale showing the date of purchase, the ID number of the
product, and the seller's name and address. To obtain assistance on where to deliver the
Dexcom G4 PLATINUM Receiver, call Dexcom Customer Support Department at
1.877.339.2664 or 1.858.200.0200. Upon receipt, Dexcom will promptly replace the
defective product. If Dexcom determines that any product is not covered by this Limited
Warranty, purchaser must pay all shipping charges for the return of such product.
4. What are the Limits on Dexcom's Warranty and Liability Obligations?
THE LIMITED WARRANTY OF DEXCOM DESCRIBED ABOVE IS EXCLUSIVE AND IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR
BY OPERATION OF LAW, STATUTORY OR OTHERWISE, AND DEXCOM
EXPRESSLY EXCLUDES AND DISCLAIMS ALL SUCH OTHER WARRANTIES,
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