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ReSound ENZO 3D User Manual

Behind-the-ear hearing aids lo85 series; lo90 series.
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User guide
Behind-The-Ear hearing aids


Table of Contents

   Summary of Contents for ReSound ENZO 3D

  • Page 1 User guide Behind-The-Ear hearing aids
  • Page 2 Left Hearing Aid Right Hearing Aid Serial number Serial number Model Model Battery size Program Beep Description...
  • Page 3: Table Of Contents

    Specific features supported by your aids: Smart Start on page 11 Volume and mute on page 13 Telecoil on page 19 Phone Now on page 22 Direct Audio Input on page 24 Battery door lock on page 28 Tinnitus Sound Generator on page 38 Hearing aid type designations for models included in this user guide are: LO85, FCC ID: X26LO85, IC: 6941C-LO85 LO90, FCC ID: X26LO90, IC: 6941C-LO90...
  • Page 4: Introduction

    Successfully adapting to the amplification of your hearing aids takes time and consistent use. You will enjoy more benefits from your ReSound hearing aids by taking the following actions: Wear the hearing aids regularly in order to get comfortable with using them •...
  • Page 5: Hearing Aid Expectations

    It may take as long as several months for your brain to get used to all the “new” sounds around you. Fol- lowing these suggestions will give your brain time to learn how to interpret amplification and increase the benefits you get from using ReSound hearing aids. Hearing aid expectations A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions.
  • Page 6: Contents

    8.3.2 How to use Phone Now ........23 Your hearing aid - Behind the Ear .....8 Direct Audio Input (optional) ......24 6.1.1 ReSound ENZO 3D, model 88 ......8 8.4.1 Connect DAI ............24 6.1.2 ReSound ENZO 3D, model 98 ......9 8.4.2 Disconnect DAI ..........
  • Page 7 ReSound Assist™ (optional) ......37 18.1 Phone Now precautions ......... 48 Tinnitus Sound Generator module ....38 Battery warnings ..........49 15.1 Intended use for TSG module ......38 Intended use of smartphone apps ....49 15.2 User instructions for TSG ........ 38 Important points for FM ........
  • Page 8: Get To Know Your Hearing Aids

    Get to know your hearing aids Your hearing aid - Behind the Ear 6.1.1 ReSound ENZO 3D, model 88 1. Program button 2. Volume control 3. Battery door & On/Off switch 4. Sound outlet 5. Microphone inlets 6. Battery door lock and left/right indicator 7.
  • Page 9: Resound Enzo 3d, Model 98

    6.1.2 ReSound ENZO 3D, model 98 1. Program button 2. Volume control (optional) 3. Battery door lock 4. Battery door & On/Off switch 5. Sound outlet 6. Microphone inlets 7. Left/Right indicator (Left=Blue/Right=Red) 8. Serial number 9. Model 10. Manufacturer 11.
  • Page 10: Recognizing Left And Right Hearing Aid

    Your hearing aids are individually tuned. Do not swap them. Please pay attention to this when cleaning, storing and inserting your hearing aids. ReSound, model 98 with earmolds. ReSound, model 88. Please pay special attention when you attach the earmolds to the hearing aids after cleaning.
  • Page 11: Smart Start

    Getting started The hearing aids always start in program 1 and with the pre-set volume. Turn off / Turn on Turn your hearing aid off. Turn your hearing aid on. 7.1.1 Smart Start Smart Start delays the time before the hearing aid turns on after you close the battery door. With Smart Start, you will hear a beep ( etc.) for each second of the delay period (5 or 10 seconds delay).
  • Page 12: Operation Of Hearing Aid

    (one beep = program one, two beeps = program two, etc.) Program button You can also change programs from some of ReSound’s handheld wire- less accessories and smartphone apps. NOTE: If your hearing aids have Synchronized Push Button enabled, changing program on one hearing aid automatically repeats in the second hearing aid.
  • Page 13: Volume And Mute

    When you reach the upper or lower limits, the hearing aid responds with a low-pitched beep. Volume control button. ReSound ENZO 3D can be programmed with additional function for the volume control on “down button long press”: • Minimum volume - volume will immediately reduce to lowest setting, or •...
  • Page 14: Insert/remove Hearing Aid

    Insert/remove hearing aid For comfort, always turn off your hearing aids before you insert or remove them. 7.3.1 Insert earmold 1. Hold the earmold between your thumb and index finger and position its sound outlet in your ear canal 2. Slide the earmold all the way into your ear with a gentle, twisting movement 3.
  • Page 15: Remove Earmold

    With proper insertion, hearing aids should fit snugly but comfortably. NOTE: It may be helpful to pull your ear up and outward with your opposite hand during insertion. NOTE: By experimenting, you may discover an easier method. CAUTION: NEVER ATTEMPT TO MODIFY THE SHAPE OF THE HEARING AID, EARMOLDS, OR TUBING YOURSELF.
  • Page 16 3. At night, switch off the hearing aid and open the battery door completely to allow moisture to evaporate. This prolongs the lifespan of the hearing aid. 4. If the hearing aids frequently lose connection to ReSound wireless accessories, contact your hear- ing care professional for a list of appropriate batteries.
  • Page 17: Low Battery Indicator

    The batteries drain faster when you use wireless functionalities like streaming from your smartphone or from your TV with our ReSound TV Streamer 2. As the battery power goes down, the different wireless functions stop working. A short melody every five...
  • Page 18 The table below shows how the functionality shifts with the power level of the battery. Battery level Signal Hearing aid Remote Control Streaming Fully charged Depleted (change battery)
  • Page 19: Telecoil

    Telephone use With a hearing aid you are able to use a phone in a number of ways. Normal use To find the best way to use a telephone or smartphone while wearing your hearing aids may require practice. One or more of the following suggestions may be helpful: 1.
  • Page 20: Hearing Loop Systems

    NOTE: The telecoil cannot work without a hearing loop (aka induction-loop) or a HAC telephone. NOTE: If you are having trouble hearing with the hearing loop, ask you hearing care professional to adjust the program. NOTE: If there is no sound from the hearing aids in a hearing loop system and an active Telecoil program, the hearing loop system may not be turned on or is not operating correctly.
  • Page 21 To use the HAC telephone, follow these steps: 1. Switch your hearing aid to the Telecoil program 2. Pick up the telephone and place a call or answer a call 3. Hold the telephone close to the hearing aid, and tilt it slightly outwards 4.
  • Page 22: Phone Now

    8.3 Phone Now By placing a magnet on the telephone receiver, your hearing aids automatically switch the telephone program on when the receiver is close to your ear. When you remove the receiver from your ear, the hearing aids automatically return to the previous listening program.
  • Page 23: How To Use Phone Now

    WARNING: IF A MAGNET IS SWALLOWED, SEEK IMMEDIATE ADVICE FROM A MEDICAL PRAC- TICIONER. NOTE: Ask your hearing care professional to enable Phone Now as one of your programs. NOTE: Do not cover the loudspeaker opening with the magnet. NOTE: If Phone Now does not work to your satisfaction, moving the magnet to another position may improve ease of use and comfort while speaking.
  • Page 24: Direct Audio Input

    Direct Audio Input (optional) You can connect a DAI boot accessory to the bottom of the hearing aids. Once properly clicked into place, the hearing aids automatically switch to DAI (Direct Audio Input). Direct Audio Input adapter The sound source is connected to the hearing instruments by a cable or a wireless FM system to the audio boot.
  • Page 25: Disconnect Dai

    2. Once in place, move the click-on adapter in the direction of the battery door 3. Gently click the DAI click-on adapter onto the hearing aid Attaching the DAI click-on adapter to ReSound ENZO 3D, model 88. 8.4.2 Disconnect DAI 1.
  • Page 26: Battery Door With Integrated Dai

    Your hearing care professional can replace the standard battery door with an integrated DAI battery door. Battery door with integrated DAI on ReSound ENZO 3D, model 98. Select the DAI program either via the program button or via one of our wireless accessories.
  • Page 27 Follow these steps to turn on Flight mode: 1. For each hearing aid, open and close the battery door three times within a 10-second period close (open-close, open-close, open-close) 2. Double-dings for ten seconds ( etc.) indicate that your hearing aid is in Flight mode, i.e. you cannot control it remotely Follow these steps to de-activate Flight mode: 1.
  • Page 28: Battery Door Lock

    NOTE: Children and mentally disabled persons may benefit from a safer battery door lock system. Ask your hearing care professional for advice. ReSound ENZO 3D, model 88 Use the tool to lock or unlock the battery door. To lock the battery door:...
  • Page 29: Resound Enzo 3d, Model 98

    From the right side, push the slider to the left. Now, open the battery door completely to replace the battery. ReSound ENZO 3D, model 98 To lock or unlock the battery door, use the accompanying tool: To lock the battery door Insert tool straight into battery Slide lock to the left.
  • Page 30: Daily Maintenance

    To unlock the battery door (to replace the battery): Insert tool straight into battery Slide the lock to the right. Open the battery door completely door lock. to replace the battery. Daily maintenance It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft cloth or tissue.
  • Page 31: Brush (optional)

  • Page 32: Cleaning Earmolds

    10.2 Cleaning earmolds 1. Detach the earmold and tubing from the hearing aid before cleaning 2. Use a mild soap to clean the earmold and rinse with lukewarm water 3. Dry the earmold thoroughly. Use the airbulb and cleaning wire to remove residual water and debris from the tubing NOTE: Use the hook to remove wax etc.
  • Page 33: Cleaning Metal Hook

    10.3 Cleaning metal hook 1. Remove the earmold and tubing from the metal hook 2. Use a damp cloth to wipe the metal hook NOTE: Do not use alcohol or other cleaning solvents to clean the metal hook as this could damage its protective covering.
  • Page 34: Care And Maintenance

    Please find the list of available wireless accessories below: ReSound TV Streamer 2 allows you to stream the audio from TV sets and virtually any other audio source to your hearing aids at a volume level that suits you.
  • Page 35: Using Resound Smart Hearing Aids With Iphone, Ipad And Ipod Touch (optional)

    ReSound Micro Mic is a body worn microphone for your friend or colleague. It significantly improves speech understanding in noisy situations. ReSound Multi Mic works like the Micro Mic but doubles as a table microphone. Connects with loop and FM systems...
  • Page 36: Smartphone Apps

    13 Smartphone apps The app must only be used with ReSound hearing aids for which they are intended, and ReSound takes no responsibility if the app is used with other hearing aids. 13.1 Using ReSound Smart hearing aids with smartphone apps (optional) •...
  • Page 37: Resound Assistâ„¢ (optional)

    14 ReSound Assist™ (optional) If you sign up to use the ReSound Assist service available with your hearing aids, your hearing aids can be adjusted remotely. Ask your hearing care professional for more information.
  • Page 38: Tinnitus Sound Generator

    15 Tinnitus Sound Generator module 15.1 Intended use for TSG module Your ReSound hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programs to relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
  • Page 39 Modulation level and speed can also be configured to your likes and needs. An additional feature can be enabled by your hearing care professional that allows you to select predefined sounds that simulate sounds from nature, such as breaking waves or running water. If you have two wireless hearing aids that support ear-to-ear synchronization this functionality can be enabled by your hearing care professional.
  • Page 40: The Scientific Concepts That Form The Basis For The Device

    15.2.3 The scientific concepts that form the basis for the device The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with a neu- tral sound, which is easily ignored. Sound enrichment is an important component of most approaches to tinnitus management, such as Tinnitus Retraining Therapy (TRT).
  • Page 41: Using Tsg With Smartphone Apps

    15.2.5 Using TSG with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smartphone or mobile device. This functionality is available in supported hearing aids when a hearing healthcare professional has enabled the TSG functionality during fitting of the hearing aid.
  • Page 42: Prescription Use Of A Tinnitus Sound Generator Hearing Aid

    High-pass filter Low-pass filter 500 Hz 2,000 Hz 750 Hz 3,000 Hz 1,000 Hz 4,000 Hz 1,500 Hz 5,000 Hz 2,000 Hz 6,000 Hz 15.3.3 Prescription use of a Tinnitus Sound Generator hearing aid The TSG module should be used as prescribed by your doctor, audiologist or hearing healthcare profes- sional.
  • Page 43: Important Notice For Prospective Sound Generator Users

    15.3.4 Important notice for prospective sound generator users A tinnitus masker is an electronic device intended to generate noise of sufficient intensity and bandwidth to mask internal noises. It is also used as an aid in hearing external noises and speech. Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator.
  • Page 44: Tinnitus Sound Generator Precautions

    15.4.1 Tinnitus Sound Generator precautions 1. Should the user develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, the user should discontinue use of the sound generator and seek medical evaluation 2.
  • Page 45 6. Audiometric air-bone gap equal to or greater than 15 dB at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz 7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal 8. Pain or discomfort in the ear. CAUTION: The maximum output of the sound generator falls into the range that can cause hear- ing loss according to OSHA regulations.
  • Page 46: General Warnings

    General Warnings 1. If a hearing aid is broken, do not use it 2. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid 3.
  • Page 47: General Precautions - Wireless Hearing Aids

    3. For use of wireless functionality only use ReSound wireless accessories. For further guidance, please refer to the User Guide of the relevant wireless accessory. 4. Only connect ReSound hearing aids to ReSound wireless accessories intended and qualified to be used with ReSound hearing aids.
  • Page 48: Phone Now Warnings

    30 cm (12”) away from magnetically sensitive devices (e.g. pace- makers) 18.1 Phone Now precautions 1. If you experience frequent signal loss or noise during calls, move the Phone Now magnet to another place on the telephone receiver 2. Only use magnets supplied by ReSound...
  • Page 49: Battery Warnings

    If this happens, please remove the batteries. Intended use of smartphone apps The app must only be used with ReSound hearing aids for which they are intended, and ReSound takes no responsibility if the app is used with other hearing aids.
  • Page 50: Important Points For Fm

    Important points for FM 1. Do not use two transmitters on the same FM channel 2. Do not use water or fluids for cleaning the FM receiver 3. Do not use an FM transmitter in locations where it is forbidden to use electronic devices, for instance in airplanes 4.
  • Page 51: Warning To Hearing Aid Professionals (us Only)

    Warning to hearing aid professionals (US only) A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: 1.
  • Page 52: Important Notice For Prospective Hearing Aid Users (us Only)

    Important notice for prospective hearing aid users (US only) Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otolo- gists or otorhinolaryngologists.
  • Page 53: Children With Hearing Loss (us Only)

    23.1 Children with hearing loss (US only) In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation because hearing loss may cause problems in language development and the educational and social growth of a child.
  • Page 54: Technical Specifications

    24 Technical specifications Models: ET 88-DWH Maximum Output (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Full-on gain (50 dB SPL input) Maximum output (90 dB SPL input) dB SPL 500 Hz Frequency (Hz) Total harmonic distortion 800 Hz 1,600 Hz HFA-SPLIV Telecoil sensitivity @ 31.6...
  • Page 55 Models: ET 98-DW Maximum Output (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Full-on gain (50 dB SPL input) Maximum output (90 dB SPL input) dB SPL 500 Hz Frequency (Hz) Total harmonic distortion 800 Hz 1,600 Hz HFA-SPLIV Telecoil sensitivity @ 31.6 dB SPL mA/m(ANSI)
  • Page 56: Troubleshooting Guide

    25 Troubleshooting guide SYMPTOM CAUSE Feedback, “whistling” Is your earmold or dome inserted correctly? Is the volume very loud? Is the plastic tube or the earmold clogged or broken? Are you holding an object (e.g. a hat, a telephone receiver) close to a hearing aid? Is your ear full of wax? No sound...
  • Page 57 POSSIBLE REMEDY Put it in again. Reduce it. Replace or visit your hearing care professional. Move your hand away to create more space between the hearing aid and the object. Visit your physician. Switch it on. Switch to the microphone program. Insert a new battery.
  • Page 58 SYMPTOM CAUSE Sound is distorted, Is the battery dead? spluttering or weak? Is the battery dirty? Is the battery old? Is the plastic tube or the earmold clogged or broken? Did your hearing aid get moist? Battery drains very quickly Did you leave your hearing aid switched on for long periods of time? Is the battery old?
  • Page 59 POSSIBLE REMEDY Replace it with a new one. Visit your physician. Clean it or replace it with a new one. Visit your hearing care professional. Use a desiccant. Always switch off your hearing aid when you are not using them, e.g. during the night. Check the date on the battery packaging.
  • Page 60: Statement

    26 Statement This device complies with part 15 of the FCC rules and ICES-003 of the ISED rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference 2. This device must accept any interference received, including interference that may cause unde- sired operation NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and ICES-003 of the ISED rules.
  • Page 61 The products are in compliance with the following regulatory requirements: • In US: FCC CFR 47 Part 15, subpart C. • Other identified applicable international regulatory requirements in countries outside the US. Please refer to local country requirements for these areas. •...
  • Page 62 Behind-the-Ear (BTE) hearing aids type LO85 with FCC ID X26LO85, IC number 6941C-LO85 and size 13 battery are available in following variants: ET988-DWH ET788-DWH ET588-DWH Super Power Behind-the-Ear (SP BTE) hearing aids type LO90 with FCC ID X26LO90, IC number 6941C- LO90 and size 675 battery are available in the following variants: ET998-DW ET798-DW...
  • Page 63: Warranties And Repairs

    27 Warranties and repairs ReSound provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, ReSound pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, ReSound is committed to doing this in line with environment-friendly best practices.
  • Page 64 ReSound ENZO 3D is compatible with iPhone 7 Plus, iPhone 7, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone SE, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro (12.9-inch), iPad Pro (9.7-inch), iPad Air 2, iPad Air, iPad mini 4, iPad mini 3, iPad mini 2, iPad mini, iPad (5th generation), iPad (4th generation), iPod touch (6th generation) and iPod touch (5th generation) using iOS 8.X or later.
  • Page 65: Advisories

    29 Advisories The Advisories contain important information which must be fully understood, shared and followed at all times. Non-compliance may lead to severe personal injuries and/or equipment damages. Be aware of information marked with the following symbols: WARNING points out a situation that could lead to serious injuries. CAUTION indicates a situation that could lead to minor and moderate injuries.
  • Page 66: Acknowledgments

    30 Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright (c) 2014, Kenneth MacKay All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 68 Manufacturer according to FDA: Manufacturer according to Health Canada: ReSound North America ReSound Canada 8001 Bloomington Freeway 303 Supertest Road Bloomington, MN 55420 Toronto, Ontario M3J 2M4 1-888-735-4327 1-888-737-6863

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