Ring Groups - Xiamen Maxincom Technologies MUC1004 Administrator's Manual

MUC1004 Administrator guide
·Announce Hold Time
Enabling this option causes MUC1004 to announce the hold time to the caller
periodically based on the frequency timer. Either yes or no; hold time will not
be announced if <1 minute.
.Periodic Announcements
·Prompt
Select a prompt file to play periodically.
·Frequency
How often to announce a prompt to the caller.
·Events
If a caller presses the key while waiting in the queue, this setting selects
which action should process the key press.
·Fail over destination
Define the failover action. A failover occurs after the user reach the Queue
max wait time.

3.7.5 Ring Groups

Ring groups can be configured to balance the call traffic for multiple users
and give callers a higher level of availability for incoming calls. Multiple ring
methods and voicemail are supported.
Note: Call forward(follow me) feature in extension page will not take effect
when it's ringing as an agent.
Figure 3-7-5 Ring Grounps
Figure 3-7-5a Ring Grounps Edit
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