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Xiamen Maxincom Technologies MUC1004 Administrator's Manual

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MUC1004 Administrator guide
MUC1004
IP PBX
Administrator guide V1.0
Version 1.0.0.15
Xiamen Maxincom Technologies Co., Ltd.
Http://www.maxincom.com
1 / 80

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Summary of Contents for Xiamen Maxincom Technologies MUC1004

  • Page 1 MUC1004 Administrator guide MUC1004 IP PBX Administrator guide V1.0 Version 1.0.0.15 Xiamen Maxincom Technologies Co., Ltd. Http://www.maxincom.com 1 / 80...

  • Page 2: Table Of Contents

    2.1 Installation Notice ................... 9 2.2 Installation Procedure ................9 2.2.1 Connect Drawing ................9 3. WEB Interface Configuration ....9 3.1 Access MUC1004 unit ................9 3.2 Parameters Configuration ..............10 3.3 System Information ................11 3.3.1 System Information ..............11 3.3.2 Extensions Status ................
  • Page 3 MUC1004 Administrator guide 3.5.3 VoIP Trunk ................. 24 3.6 PBX Basic ..................... 26 3.6.1 Extensions .................. 26 3.6.2 Feature Codes................33 3.6.3 Speed dial .................. 35 3.6.4 Outbound Routes ................ 36 3.6.5 Parking Lot ................. 39 3.6.6 General Preferences ..............40 3.7 PBX Inbound Call Control ..............
  • Page 4 MUC1004 Administrator guide 3.10 System Preferences ................70 3.10.1 Firewall Rules ................70 3.10.2 Firmware update ............... 71 3.10.3 Data backup ................72 3.10.4 Data restore ................72 3.10.5 Password Setting ............... 73 3.10.6 Time & Date ................73 3.10.7 Factory reset ................74 3.10.8 Reboot ..................

  • Page 5: Introduction

    1.1 Overview MUC1004 —IP PBX for Small Business/Home Office MUC1004 is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations. It is designed to bring enterprise-grade Unified Communications and Security Protection in an easy- to-manage fashion.

  • Page 6: Product Appearance

    MUC1004 Administrator guide 1.3 Product Appearance The appearance of MUC1004 shows as follow Figure 1-3-1 Front view of MUC1004 Table 1-3-1 Description of Front view Index Indicators Description On: Starting Off: Abnormal Blinking every 0.5s: Normal status On: Power on...

  • Page 7: Scenario Of Application

    MUC1004 Administrator guide Figure 1-3-2 Rear view of MUC1004 Table 1-3-2 Description of Rear view Index Interface Description Reset button to restore default IP and password or restore factory setting. Hold RST button 8 seconds, RUN LED being ON during this time Power Power connector of DC power.
  • Page 8 MUC1004 Administrator guide Application 2 Figure 1-4-2 Http://www.maxincom.com 8 / 80...

  • Page 9: Installation Guide

    Figure 2-2-1 Connect Drawing 3. WEB Interface Configuration MUC1004 IP PBX has the same web interface. This charpter describes web configuration of MUC1004. The MUC1004 contains an embedded web server to set parameters by using the HTTP protocol. We are strongly recommend to a c c e s s d e v i c e w i t h G o o g l e C h r o m e o r F i r e f o x B r o w s e r .

  • Page 10: Parameters Configuration

    . 3.2 Parameters Configuration MUC1004 WEB configuration interface consists of the navigation tree and the detail configuration interfaces. Figure 3-2-1 WEB introduction Go through navigation tree, user can check, view, modify , and set the device configuration on the right of configuration interface.

  • Page 11: System Information

    MUC1004 Administrator guide 3.3 System Information System information interface shows the basic information of status information, mobile information and SIP information. 3.3.1 System Information Figure 3-3-1 system Information Table 3.3-1 System Information Parameters Description MAC Address Displays the current MAC of the gateway, for example: 70-B3-...

  • Page 12: Trunk Status

    MUC1004 Administrator guide Extensions Status Description: Extensions is not registered Extensions is idle Extensions is ringing Extensions is busy Extensions is hold Table 3.3-2 Extensions Status Parameters Description Status Indicates the status of Extensions Do Not disturb 3.3.3 Trunk Status...
  • Page 13 MUC1004 Administrator guide Trunk Status Description: VoIP Trunk: Status Rejected: Trunk registration failed. Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. ??? Service Provider: Status OK: Successful registration, trunk is ready for use.

  • Page 14: Network Configuration

    Configure the "IP Address", "Subnet Mask" and "Default Gateway" by manual Hostname Set the host name for MUC1004 IP Address Set the IP Address for MUC1004, It is recommended to configure a static IP address for MUC1004 Subnet Mask Set the subnet mask for MUC1004 Gateway...

  • Page 15: Vlan Configuration

    LAN to a group of LAN segments, given specific configurations. Note: MUC1004 is not the VLAN server, a 3-layer switch is still needed, please configure the VLAN information there first, then input the details in MUC1004, so that the packages via MUC1004 will be added the VLAN label before sending to that switch.

  • Page 16: Arp

    Description NO.1 Click the NO.1 you can edit the first VLAN over LAN IP Address Set the IP Address for MUC1004 VLAN over LAN. Subnet Mask Set the Subnet Mask for MUC1004 VLAN over LAN. Gateway Set the Default Gateway for MUC1004 VLAN over LAN 3.4.3 ARP...

  • Page 17: Vpn Configuration

    A VPN can provide secure information transport by authenticating users, and encrypting data to prevent unauthorized persons from reading the information transmitted. The VPN can be used to send any kind of network traffic securely. MUC1004 supports OpenVPN. Figure 3-4-4 VPN Configuration Http://www.maxincom.com...

  • Page 18: Ddns Server

    1. Don't configure “user” and “group” in the “config” file. You can get the config package from the OpenVPN provider. 2. MUC1004 works as VPN client mode only. 3.4.5 DDNS Server DDNS(Dynamic DNS) is a method / protocol / network service that provides...

  • Page 19: Static Routing

    MUC1004 will have more than one internet connection in some situations but it has only one default gateway. You will need to set some Static Route for MUC1004 to force it to go out through different gateway when access to different internet.

  • Page 20: Dhcp Server

    MUC1004 Administrator guide Parameters Description Destination The destination network to be accessed to by MUC1004. IP Address Subnet Mask Specify the destination network portion. Gateway Define which gateway MUC1004 will go through when access to the destination network. Metric The cost of a route is calculated by using what are called routing metric.

  • Page 21: Trunks

    MUC1004 Administrator guide 3.5 Trunks 3.5.1 Analog Trunks(PSTN Trunks) The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks. Figure 3-5-1 Analog Trunks Figure 3-5-1a Analog Trunks Edit Table 3-5-1 Description of Analog Trunk Http://www.maxincom.com...
  • Page 22 MUC1004 Administrator guide Parameters Description Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.E.g. “pstn113”. Rxgain Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.

  • Page 23: Ip Trunk (Peer To Peer Mode)

    MUC1004 Administrator guide Frequency Used for Frequency Detection (Enable detecting the busy Detection signal frequency or not). Busy Frequency If the Frequency Detection is enabled, you must specify the local frequency. Hangup Polarity The call will be considered as “hang up” on a polarity Reversal Detection reversal.

  • Page 24: Voip Trunk

    Set default mode for sending DTMF of this trunk. Default setting: rfc2833, Info, Shortinfo,Inband, Auto Qualify Send checking alive packets to the SIP provider. when it’s disabled, MUC1004 will ignore the reachability and the status of this account will be unmonitored. Allow codecs ulaw,alaw,gsm 3.5.3 VoIP Trunk...
  • Page 25 DTMF Mode RFC2833, Info, Shortinfo, Inband, Auto. Qualify Send check alive packets to IP phones, when it’s disabled, MUC1004 will ignore the reachability and the status of this account will be unmonitored. Allow codecs ulaw,alaw,gsm Domain VoIP provider’s server domain name...

  • Page 26: Pbx Basic

    MUC1004 Administrator guide 3.6 PBX Basic 3.6.1 Extensions There are three types of extensions supported in MUC1004: SIP, IAX and analog extension(FXS). Figure 3-6-1 Extensions Figure 3-6-1a Fxs Extensions Edit Table 3-6-1a FXS Extensions Parameters Description Port The extension correspond port.
  • Page 27 MUC1004 Administrator guide Overrides the caller ID when dialing out a trunk.Any setting Outbound CID here will override the common outbound caller ID set in the trunks admin . Format: “caller name” <######> Leave this field blank to disable the outbound caller ID...
  • Page 28 MUC1004 Administrator guide Figure 3-6-1c FXS Extensions Edit Figure 3-6-1d Fxs Extensions Edit Http://www.maxincom.com 28 / 80...
  • Page 29 Sets the amount of time, in milliseconds, that must pass since the last hook- flash event received by MUC1004 before it will recognize a second event. If a second event occurs in less time than defined by Hook Flash Detection, then MUC1004 will ignore the event.
  • Page 30 MUC1004 Administrator guide VoIP Extensions A VoIP extension is a SIP/IAX Account that allows an IP Phone or an IP soft phone client to register on MUC1004. We can click “Add extension” to start. Figure 3-6-1e VoIP Extensions Edit/Add Http://www.maxincom.com...
  • Page 31 MUC1004 Administrator guide ·Extension Type Extension type: SIP, IAX or SIP/IAX. SIP—The extension sends and receives calls using the VoIP protocol SIP. IAX—The extension sends and receives calls using the VoIP protocol IAX. ·Extension Number The numbered extension, e.g. 100, that will be associated with this particular User/Phone.
  • Page 32 MUC1004 Administrator guide Http://www.maxincom.com 32 / 80...

  • Page 33: Feature Codes

    MUC1004 Administrator guide 3.6.2 Feature Codes There are many feature codes available in MUC1004, which allow users to dial from extension side to realize the exact feature. Http://www.maxincom.com 33 / 80...
  • Page 34 MUC1004 Administrator guide Figure 3-6-2 Feature Codes Http://www.maxincom.com 34 / 80...

  • Page 35: Speed Dial

    MUC1004 Administrator guide 3.6.3 Speed dial Figure 3-6-3 Speed Dial Figure 3-6-3a Speed Dial Add Table 3-6-3 Description of Speed Dial Parameters Description Source Number The speed dial number. Destination The number you want to call. Number E.g. the source number is “33”. The destination number is 5528369.

  • Page 36: Outbound Routes

    Notes: 1. The max number of outbound route is 32. 2. If the dial patterns are the same in several routes, MUC1004 will choose the available routes from top to the last one. 3. When you have created a new extension, please edit the outbound route so that it can dial out too.
  • Page 37 MUC1004 Administrator guide Figure 3-6-4b Outbound Routes Edit Http://www.maxincom.com 37 / 80...
  • Page 38 MUC1004 Administrator guide Figure 3-6-4c Outbound Routes Edit ·Route Name Name of this Outbound Route. E.g. “Local” or “Long Distance”. ·Password The route password can be used to protect this route from being accessed without a password. You can choose one of the passwords in the PIN list that you can click the “Pin Settings”...

  • Page 39: Parking Lot

    MUC1004 Administrator guide front of the phone number before the call is placed. For example, if users must press 0 before dialing a phone number, one digit should be stripped from the dial string before the call is placed. ·Prepend These digits will be prepended to the phone number before the call is placed.

  • Page 40: General Preferences

    MUC1004 Administrator guide 3.6.6 General Preferences Figure 3-6-6 General Preferences Http://www.maxincom.com 40 / 80...

  • Page 41: Pbx Inbound Call Control

    MUC1004 Administrator guide 3.7 PBX Inbound Call Control 3.7.1 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 3-7-1 Inbound Routes There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands or you can delete multiple outbound routes at once as required.When an incoming call...
  • Page 42 MUC1004 Administrator guide Http://www.maxincom.com 42 / 80...
  • Page 43 MUC1004 Administrator guide 1) General ·Route Name A name for this inbound route. E.g. “default”. ·DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers.
  • Page 44 MUC1004 Administrator guide Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6-digit number. ·Alert info Alert info can be used for distinctive ring with SIP devices. 2) Incoming Trunks This area allows you to select which trunks will be member trunks for this route.

  • Page 45: Blacklist

    For example: Company A locates headquarters in the USA with a branch B in China. A and B both have a MUC1004 phone system. Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B, that can be done by this configuration.

  • Page 46: Ivr

    MUC1004 Administrator guide 3.7.3 IVR When there’s an inbound call aims at Auto Attendant, MUC1004 will play an IVR recording and route the caller to the requested destination (for example, “Welcome to XX company,for sales press 1, for technical support press 2, for operator press 0”, etc.).
  • Page 47 Define the invalid action. The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR. ·Key The Key pressed when the callers hear the IVR prompt. ·Destination Where will MUC1004 route the call when the action occurs. Http://www.maxincom.com 47 / 80...

  • Page 48: Queue

    MUC1004 Administrator guide 3.7.4 Queue Call Queues give users (e.g. call centers) an efficient means to have their calls answeredin the order they were received to deliver top tier customer service. Figure 3-7-4 Queue Figure 3-7-4a Queue Edit Http://www.maxincom.com 48 / 80...
  • Page 49 MUC1004 Administrator guide Http://www.maxincom.com 49 / 80...
  • Page 50 MUC1004 Administrator guide ·Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. ·Queue Name A name for the Queue. ·Queue Password You can require agents to enter a password before they can log in to this queue.
  • Page 51 MUC1004 Administrator guide Random: Ring a Random Agent. RRmemory: Round Robin with Memory, Remembers where it left off in the last ring pass. Linear: Rings agents in the other specified,for dynamic agents in the other they logged in. ·Static Agents This selection shows all users.

  • Page 52: Ring Groups

    MUC1004 Administrator guide ·Announce Hold Time Enabling this option causes MUC1004 to announce the hold time to the caller periodically based on the frequency timer. Either yes or no; hold time will not be announced if <1 minute. .Periodic Announcements ·Prompt...
  • Page 53 MUC1004 Administrator guide ·Ring Group Number This option defines the numbered extension that can be dialed to reach this group. ·Ring Group Name This option defines a name for this group, e.g. “Sales”. “Ring Group Name” is a label to help you identify this group in the group list.

  • Page 54: Conferences

    MUC1004 Administrator guide “Destination if No Answer” settings. 2. If the strategy is “Ring Sequentially”, it means the number of seconds to ring a single extension before moving onto the next one. ·Music on hold If you select a music on hold class to play,instead of “ring”,they will hear that instead ringing while they are waiting for someone to pick up ·Ring Group Members...
  • Page 55 MUC1004 Administrator guide ·Conference Number This is the number dialed to reach this Conference Room. ·User PIN Set a PIN that must be entered in order to access this conference room (e.g. 1234). ·Admin PIN Enter a PIN number for the admin user Http://www.maxincom.com...

  • Page 56: Callback

    MUC1004 allows caller A to dial an inbound route number, and after hearing the ring, A can hang up the call or wait for MUC1004 to cut off the call, then MUC1004 will call A with this number. When A picks up the call, A can dial the number he wants to call;...

  • Page 57: Pbx Advanced Settings

    MUC1004 Administrator guide 3.8 PBX Advanced Settings 3.8.1 SIP settings This is the SIP settings in MUC1004, including General settings, NAT, Codecs, Qos, Response code and Advanced settings. This section describes how to configure SIP server and SIP parameters 3.8.1.1 SIP General setting Figure 3.8.1.1 SIP General Setting...
  • Page 58 Disable overlap dialing support.(Default is yes ) Pedantic Enable pedantic parameter. Default: no. Always authreject If enabled, when MUC1004 rejects “Register”or “Invite” packets, MUC1004 always respond the packets using “SIP404 NOT FOUND”. It’s recommended to be enabled for security. DNS SRV Look Up Please enable this option when your SIP trunk contains more than one IP address.

  • Page 59: Sip Network Configuration

    This provider requires,User=phone on URI User agent To change the user agent parameter of asterisk, the default is “MUC1004”, you can change it if needed. 3.8.1.2 SIP Network Configuration Note: Configuration of this section is required when using remote extensions generally.
  • Page 60 Common Name be the same with IP or domain name. TLS Verify Client When using MUC1004 as a TLS server, whether or not to verify client’s certificate. It is “No” by default. TLS Client Method When using MUC1004 as TLS client, specify the protocol for outbound TLS connections.

  • Page 61: Qos

    Figure 3.8.1.3 Qos 3.8.1.4 codecs We can choose the allowed codec in MUC1004, a codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. More information about codec, you can refer to this page: http://en.wikipedia.org/wiki/List_of_codecs...
  • Page 62 MUC1004 Administrator guide Table 3.8.2 Parameters Description Delayreject Which will delay the sending of authentication reject for REGREQ or AUTHREP if there is a password Bind port Port used for IAX2 registrations. Default is 4569. Bandwidth Low/medium/high with this option you can control which codec to be used.

  • Page 63: Pin Sets

    MUC1004 Administrator guide 3.8.3 PIN Sets In this page users can manage all the passwords of outbound routes, PIN User, and DISA. Figure 3.8.3 PIN sets Figure 3.8.3a PIN Set Edit ·PIN Set Name A character-based name for this PIN list, e.g. “testPIN”...

  • Page 64: Disa

    MUC1004 Administrator guide 3.8.4 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an “internal” system dial tone and make calls as if they were using one of the extensions attached to the telephone switch.

  • Page 65: Paging And Intercom

    MUC1004 Administrator guide ·PIN Set Optional: select a PIN set to use.If using this option,leave the password field blank ·Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number. The default is 10 seconds.

  • Page 66: Voice Management

    MUC1004 Administrator guide ·Paging Group Number Define the numbered extension that may be dialed to reach this group. ·Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all.

  • Page 67: Music On Hold

    MUC1004 Administrator guide Figure 3-9-1a Record New Prompt The administrator can record custom prompts by doing the following: 1) Click “Record New Custom Prompt”. 2) Input the desired file name on the popup window and choose an extension to call for recording (such as vp500).

  • Page 68: Voicemail Settings

    MUC1004 Administrator guide The administrator can upload on hold music as follows: 1) Click “Browse” to choose the desired audio file. 2) Click “Upload” to upload the selected file. Note: The file size must not be larger than 1.8 MB, and the file must be WAV format: GSM 6.10 8 kHz, Mono, 1 Kb/s;...
  • Page 69 MUC1004 Administrator guide ·Max # of Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. ·Max # of Login Attempts Max number of failed login attempts ·Max Length VM in Sec Set the maximum length of a single voicemail message.

  • Page 70: System Preferences

    MUC1004 Administrator guide ·Play envelope Turn on/off envelope playback before message playback. ·Say Duration Turn on/off the duration information before the message. ·Move message to old Move heard messages to the “old” folder automatically ·Direct dial to voicemail message type Default message type to use when dialing direct to an extensions voicemail 3.10 System Preferences...

  • Page 71: Firmware Update

    MUC1004 Administrator guide Figure 3.10.1b Firewall Defence Edit/Add 3.10.2 Firmware update Upgrading of the firmware is possible through the Administrator Web interface using a TFTP Server or an Upload Enter your TFTP Server IP address and firmware file location, then click start...

  • Page 72: Data Backup

    Factory reset Reset Configuration to Factory Defaults Browse Choose File 3.10.3 Data backup We can backup up the configurations before reset MUC1004 to factory defaults Figure 3.10.3 Click 'Backup' to download configuration file to your computer. Notes: 1. Only configurations, custom prompts will be backed up.

  • Page 73: Password Setting

    MUC1004 Administrator guide 2. When you have updated the firmware version, it’s not recommended to restore using old package. Figure 3.10.4 3.10.5 Password Setting When using web Configuration, please enter default user name and password. User can modify the login name and password.

  • Page 74: Factory Reset

    MUC1004 Administrator guide Table 3.10.6 Time & Date parameter Parameters Description Time zone You can choose your time zone here. Primary server Primary NTP Server Address Secondary server Secondary NTP Server Address Synchronism Set the time interval for checking local appliance’s...

  • Page 75: Reboot

    MUC1004 Administrator guide 3.10.8 Reboot Figure 3.10.8 Reboot Warning: Rebooting the system will terminate all active calls! 3.11 Reports 3.11.1 CDR Report The call log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by call date, caller/callee, trunk, duration, billing duration, status, or communication type.

  • Page 76: System Logs

    MUC1004 Administrator guide Call direction IP to GSM: outbound calls from softswitch/IPPBX to mobile network GSM to IP: incoming calls from mobile network to IPPBX/Softswitch Status Answered: the call was established successful Canceled: the call was canceled by calling party...

  • Page 77: System Tools

    Figure 3.12.1 Table 3.12.1 Parameters Description Username The E-mail Address that MUC1004 will use to send voice mail. Password The password for the email address used above SMTP Server The IP address or hostname of an SMTP server that the MUC1004 will connect to in order to send voice mail messages via email, i.e.mail.yourcompany.com.

  • Page 78: Ping

    MUC1004 Administrator guide 3.12.2 Ping Figure 3.12.2 Ping 3.12.3 Tracert Figure 3.12.3 Tracert Http://www.maxincom.com 78 / 80...

  • Page 79: Packet Capture

    3.12.4 Packet Capture Figure 3.12.4 Packet Capture 3.12.5 Text to wav Figure 3.12.5 Text to wav 3.12.6 Certificates MUC1004 can support TLS trunk. Before you register TLS trunk to MUC1004, you should upload certificates first. Figure 3.12.6 Certificates Http://www.maxincom.com 79 / 80...
  • Page 80 CA. The relevant IPPBX should also have this certificate. Gateway Certificate This certificate is server certificate. No matter selecting “TLS Verify Client” as “Yes” or “NO”,you should upload this certificate to MUC1004. If IPPBX enables “TLS Verify server”, you should also upload this certificate on IPPBX. Http://www.maxincom.com...

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