Xiamen Maxincom Technologies MUC1004 Administrator's Manual page 50

MUC1004 Administrator guide
·Queue Number
Use this number to dial into the queue, or transfer callers to this number to
put them into the queue.
·Queue Name
A name for the Queue.
·Queue Password
You can require agents to enter a password before they can log in to this
queue.
·Queue Max Caller Time
The maximum number of seconds a caller can wait in a queue before being
pulled out (0 for unlimited).
·Queue Agent Timeout
The number of seconds an agent's phone can ring before we consider it a
timeout.
·Queue Ring Strategy
This option sets the Ringing Strategy for this Queue. The options are
RingAll: Ring all available Agents simultaneously until one answers.
LeastRecent: Ring the Agent which was least recently called.
FewestCalls: Ring the Agent with the fewest completed calls.
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