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MUC1004 Administrator guide
3.7.3 IVR
When there's an inbound call aims at Auto Attendant, MUC1004 will play an
IVR recording and route the caller to the requested destination (for example,
"Welcome to XX company,for sales press 1, for technical support press 2, for
operator press 0", etc.). The system will transfer the call to corresponding
extension according to DTMF digits input by the user.
Figure 3-7-3 IVR
There is a default IVR here, we can edit it directly or add IVR by yourself.
Figure 3-7-3a IVR Add
·Number
MUC1004 treats IVR as an extension; you can dial this extension number to
reach the IVR from internal extensions.
·Description
Description of this IVR.
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