Ending A Call; Putting A Call On Hold; Transferring A Call - Vertical Edge IP 9820 User Manual

Edge IP 9800 Series Phone User Guide

Ending a call

Ending a call on the speakerphone

Press the Speakerphone button again.
Ending a call on the handset

Hang up the handset.
Ending a call on the headset

Press the Headset button again.

Putting a call on hold

While on an active call:
1. Press the Hold button to put the call on hold on the phone. The caller hears system hold music
while on hold.
2. Press Hold again to retrieve the call and make it active. A call on hold on the phone can only be
retrieved from the same phone, either by pressing Hold again, or using a Viewpoint client
associated with that extension.
The Hold button remains lighted while a call is on hold. Certain functions, such as Transfer or
Conference, will automatically place the active call on hold. The Hold button will begin flashing. Pressing
the Hold button will retrieve the call.

Transferring a call

When you transfer a call to another extension or number, you can perform a supervised transfer, where
you speak to the receiving party before transferring the call, or a blind transfer, where the active call is
transferred immediately.
While on an active call:
1. Press the Transfer button.
2. Dial the number:

For an internal number, dial the extension.

For an external call, dial the external access code (usually 8) and then the outside number.
3. Complete the transfer:

For a supervised transfer, stay on the line to speak to the receiving party. Then, hang up or
press the Transfer multi-function button.

For a blind transfer, hang up or press the Transfer multi-function button immediately.
Vertical Edge IP 9800 Series Phone User Guide
13
December 2015