Transport And Storage; Troubleshooting - Ingenico ISMP3- User Manual

6.2.

Transport and storage

•
Use the original packaging for any unit or stored.
•
Disconnect all cables from the terminal during the transport.
•
Disconnect battery from the terminal during the storage.
6.3.

Troubleshooting

The terminal does not turn on:
•
Battery level is too low
•
Check the USB connection
•
Check for electrical power network
The terminal fails to establish iPhone connection
•
Check that the iPhone is correctly inserted
•
Check the configuration of the iPhone
•
Get support from technical
Cards are not read
•
Check that the magnetic card is passed correctly (with magnetic band
directed to the interior of the terminal)
•
Swipe again the card with the magnetic stripe movement constant and rapid
•
Verify that the magnetic strip is not damaged, grooved or cracked
•
Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction
•
User Guide
900021302 R11 000 01
28/31
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