Calling - Polycom SoundPoint IP 550 User Manual

Calling

Symptom
There is no dial tone.
The phone does not ring.
Problem
Power is not correctly applied to
the SoundPoint IP 550 phone.
Dial tone is not present on one of
audio paths.
Ring setting or volume is low.
Outbound or inbound calling is
unsuccessful.
Troubleshooting Your SoundPoint IP 550 Phone
Corrective Action
Do one of the following steps:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
• If using in-line powering, have your
system administrator check that the
switch is supplying power to the
phone.
Do one of the following steps:
• Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if dial tone is
present on another paths.
• If dial tone exists on another path,
connect a different handset or
headset to isolate the problem.
Do one of the following steps:
• Adjust the ringing level from the front
panel using the volume up/down keys
• Check same status of handset,
headset (if connected) and through
the Hands-Free Speakerphone.
Do one of the following steps:
• Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number. Check that the
display changes in response.
.
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