Polycom IP 560 User Manual
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Polycom IP 560 User Manual

Polycom IP 560 User Manual

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User Guide
Polycom IP 550/560

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Summary of Contents for Polycom IP 560

  • Page 1 User Guide Polycom IP 550/560...

  • Page 2: Table Of Contents

    Content Phone overview Voicemail & Call history • Basic telephony features How to listen to your voicemail • • How to place a call How to consult the call history • • How to answer a call How to clear call history •...
  • Page 3 Polycom IP 550/560 : phone overview 1 : Message waiting indicator 2 : Arrow keys 3 : Feature keys 4 : Microphone mute 5 : Headset 6 : Speaker phone 7 : Handsfree microphone 8 : Volume keys 9 : Dial pad...

  • Page 4: Basic Telephony Features

    Basic telephony features • How to place a call ? • Using the handset: Pick-up the handset Type the number on keypad Type the number Press the Dial button Press the Send soft key Pick-up the handset Press the Speaker button •...

  • Page 5: How To Answer A Call

    Basic telephony features (2) • • How to answer a call? How to end a call? • • Using the handset: Press the End call soft key • Pick-up the handset Replace the handset • Press the Speaker button • Using the speaker: (6) if in handsfree Press the Speaker button...
  • Page 6 Basic telephony features (3) • • How to mute a call? How to set a call on hold? • • Press the Mute button. (4) Press the Hold button The microphone is muted (with Music is played to the caller. the handset and in handsfree •...
  • Page 7 Basic telephony features (4) • How to transfer a call? 2 options Blind transfer (1) Warm / Attended transfer (2) You transfer the call without speaking to the third person You first speak to the third person and you forget the call before transferring the call.
  • Page 8 Basic telephony features (5) • How to do a warm transfer? Press Trnsfer soft key during call OR Transfer button The active call is set on hold Enter extension to transfer to When 3 party answers : Press Trnsfer soft key OR Transfer button What the 3 party sees :...
  • Page 9 Basic telephony features (6) • How to do a blind transfer? Press Trnsfer soft key during call OR Transfer button The active call is set on hold Press the blind soft key Enter extension to transfer to Call is connected to the 3 party party sees : initial caller ID...

  • Page 10: How To Make Conference Calls

    Basic telephony features (7) • How to make conference calls with 3 people? • Initiate a 3-party conference call directly via your phone. Call the first person During the call, Press the soft key CONFRNC or the button (the actual call is on hold) Enter the number of the third person Press the SEND soft key...

  • Page 11: Phone Preferences

    Phone preferences • How to change the ringtone? • Press Menu • By using the arrows, go to Settings • Select “settings” by pressing on the v (in the middle of the arrows) • Select Basic by pressing the v button •...
  • Page 12 Phone preferences (2) • How to change the language? • Press Menu • By using the arrows, go to Settings • Select “settings” by pressing the v button (in the middle of the arrows) • Select “Basic” by pressing the v button •...

  • Page 13: How To Adjust The Volume

    Phone preferences (3) • How to adjust the volume? • Press the volume keys (10) • Ring tone : press « + » or « - » when ringing • Voice: press « + » or « - » when speaking...

  • Page 14: Voicemail & Call History

    Voicemail & Call history • How to listen to your VoiceMails? • Everyone has his own voicemail service * • Works like GSM voicemail • Red (LED) light flashing on top right corner? New voicemail is in ! • Little envelope on screen? New voicemail is in ! •...

  • Page 15: Placed Calls

    Voicemails & Call history (2) • How to consult your Call history? Received calls • Press Menu (13) > Features > Call Lists > Received Calls • Press the Callers soft key (you may need to navigate using the More soft key) * Placed calls •...
  • Page 16 Voicemails & Call history (3) • Other way to consult the Call history Received Calls Placed Calls Missed Calls 03/10/2013...

  • Page 17: How To Clear Call History

    Voicemails & Call history (2) • How to clear your Call history? • Press Menu (13) > Features > Call Lists > Clear • Select Received calls or Placed Calls • Confirm by Yes...

  • Page 18: Contact Management

    Contact management • The phone has a local Contact Directory • It can be that your phone is configured to always replace contacts from Contact Directory by the extensions on the PBX. On latest implementations (Fusion v.2+, Belgacom Unify v.2+,..) local contacts are kept by default •...

  • Page 19: Contacts Management

    Contacts management • How to add a contact? Manual Add-on • Press Directories • Select Contact Directory • Press the More soft key • Press the Add soft key • Enter first and/or last name of the contact from the keypad Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes •...

  • Page 20: How To Search A Contact

    Contacts management (2) • How to search a contact? • Press Directories • Select Contact Directory • Press the More sof tkey • Press the Search soft key • Using the dialpad, enter the first few characters of the contact’s first or last name •...

  • Page 21: How To Search A Contact In

    Corporate Directory • How to search a contact in Corporate Directory? * • Press the Directories button • Navigate to Corp Dir and press v • Search for a contact using the dialpad • e.g : to search Tim , press 8 1x then 4 3x then 6 1x •...

  • Page 22: Idle Display

    Idle display • User extension & status • The phone can display the extension & current user status * • OFFICE • BUSY • TELEWORK • HOLIDAY • OUTOFOFFICE • Status can be changed using the Status soft key * •...

  • Page 23: How To Reboot Your Phone

    Reboot • How to reboot your phone? • Plug out – plug in the PoE cable • Press Menu > Settings > Basic > Restart Phone • Press the 2 Volume buttons (10) + Speaker (8) + hold (6) simultaneously This operation takes about 2 minutes Why should I reboot my phone ? If the IT administrator has made changes to the configuration...
  • Page 24 Phone reset • How to clear user settings? • Reset user configuration: language, ringtone, directory • Press Menu > Settings > Advanced • Enter the admin password: 456 by default • Press Admin Settings > Reset to Defaults > Local Configuration •...

  • Page 25: How To Make A Factory Reset

    Phone reset (2) • How to make a factory reset? • This will format the phone’s filesystem • Press Menu > Settings > Advanced • Enter the admin password: 456 by default • Press Admin Settings > Reset to default > Format File System •...

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