Polycom 1725-16829-001 User Manual
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Polycom 1725-16829-001 User Manual

Polycom 1725-16829-001 User Manual

Business media phone for cisco unified communications manager (sip)
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User Guide for the
®
®
Polycom
VVX
1500 C Business Media Phone
®
for Cisco
Unified Communications Manager (SIP)
UC Software Release 3.3.1
|
November, 2010
|
1725-16829-001 Rev.C

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Summary of Contents for Polycom 1725-16829-001

  • Page 1 User Guide for the ® ® Polycom 1500 C Business Media Phone ® for Cisco Unified Communications Manager (SIP) UC Software Release 3.3.1 November, 2010 1725-16829-001 Rev.C...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    During Calls ........... . 38 Polycom, Inc.
  • Page 4 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Changing the Way Calls are Answered ......50 Working with Call Lists .
  • Page 5 Placing Calls Using the H.323 Protocol ......81 Working with a Polycom CMA System ......83 Recording Calls and Conferences .
  • Page 6 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Customizing the Phone Display ....111 Changing the Language .

  • Page 7: Getting Started With Your Phone

    Getting Started with Your Phone This chapter includes overview information that you may find helpful when you’re just starting to learn about your Polycom Phone for Cisco experience, but you need a quick refresher. Certain phone settings are configurable by your system administrator and may not be available on your phone.
  • Page 8 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following sections have significant updates in this edition: • • • • • “Phone Icons” on page 9. Several icons that display on the touch screen are new or updated.

  • Page 9: Introducing Phone Components

    USB Connector LED Indicator Privacy Shutter Adjuster Camera Polycom, Inc. Description Provides audio output for calls that use the handset. Provides ringer and hands-free (speakerphone) audio output. Allows you to connect headphones so you can listen to phone audio or recorded calls.

  • Page 10: Understanding The Phone Keypad

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Understanding the Phone Keypad The following figure shows the keys on the phone console. Arrow Keys Left and Right Arrow Keys Left Arrow Key...

  • Page 11: What Displays On The Touch Screen

    Information about the call, such as the phone number of the party with whom you’re talking and the duration of the call, appears next to the far site when it is displayed in the window in the center of the touch screen. Polycom, Inc. Description Transfers the current call to another party.
  • Page 12 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following figure is an example of what displays on the touch screen during a call. Feature Status bar Description Displays the time and date, the phone’s number, messages, and icons.
  • Page 13 Soft keys Menu key Line Keys and Speed Dial Keys Speed Dial Keys Polycom, Inc. Description Icons display along the far-left of the status bar. The following icons can display: —Missed calls —Do Not Disturb enabled —USB flash drive attached and idle —USB flash drive attached and playing back...
  • Page 14 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Feature Line Key status indicator Line Key Picture-in-Picture window (PIP) Description A Line Key can have one of the following status indicators: •...

  • Page 15: Phone Icons

    Buddy Status when provisioned by a Polycom Converged Management Application™ (CMA™) system (Available for a call) Buddy Status when provisioned by a Polycom CMA system (On the phone, but available for a call) Buddy Status when provisioned by a Polycom CMA system...
  • Page 16 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Icon Description Call on hold (private line) Call on hold (shared line) Call without Polycom HD Voice (private line) Call (shared line) Conference call...

  • Page 17: Navigating Menus, Lists, And Fields

    Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • • • • Polycom, Inc. Description Speed Dial Key USB device attached and idle USB device attached and playing back USB device attached and recording USB device attached and recording paused...
  • Page 18 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To operate your phone, follow these tips: After 40 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress.
  • Page 19 Select a value for a field Select an item Select a soft key View additional soft keys Enable or disable fields Polycom, Inc. Then do this ... Press (to Page Up) or (If you’re in Corporate Directory, you can also tap or press Press the area of the touch screen above or below the scrolling indicator bar.

  • Page 20: Entering Data And Editing Fields

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Entering Data and Editing Fields You can enter data and edit fields in these two ways: • • Using the Touch Screen Keyboard You can use the touch screen keyboard to quickly update field information.
  • Page 21 Entering Data and Editing Fields Polycom, Inc. The following figure shows the keyboard that displays on the touch screen when you update a directory entry. Enter the information. Do the following: If you want to ... Enter uppercase (A) characters,...
  • Page 22 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) If you want to ... Enter numbers Enter special characters Enter text in a particular character encoding Enter a URL Delete data you entered...

  • Page 23: Using The Dialpad Keys On The Phone Console

    Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. To use the dialpad keys to enter or edit data: Polycom, Inc. Tap a field to select it. Enter the information. Do the following: If you want to ...
  • Page 24 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) If you want to ... Enter special characters Enter text in a a particular character encoding Enter a URL Delete text you entered Tap the Save soft key.

  • Page 25: Tips For When You're In Video Calls

    • • • For the top ten do’s and don’ts for when you’re in a conference call, see Polycom Conference Call Etiquette, available from http://www.polycom.com/global/documents/products/voice/conferencin g_solutions/conference-call-etiquette.pdf. Cleaning the Touch Screen Periodically, you may need to clean the touch screen. Fingerprints tend to show up more on a color display.
  • Page 26 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To clean the touch screen: > Settings > Basic > Screen Clean. The touch screen is disabled. The message “Touch screen is disabled. Press any key to exit”...

  • Page 27: Using The Basic Features Of Your Phone

    • • • • • • • • • • Polycom, Inc. ® ® 1500 C Business Media Phone for Cisco “Calling and Answering” on page 22 “While Your Phone Rings” on page 37 “During Calls” on page 38 “Changing the Way Calls are Answered”...

  • Page 28: Calling And Answering

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Calling and Answering Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 C business media phone. For a list of compatible endpoints, see your system administrator.

  • Page 29: Answering Calls

    Line Key status indicator flashes green. After 10 seconds, the incoming call window is minimized and placed at the bottom of the touch screen, above the soft keys. Polycom, Inc. ), on the Line Key. Green—Indicates that the Line Key has an active call or an incoming call.

  • Page 30: Answering When Not In Another Call

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) In addition to the usual incoming call indicators (the incoming call window, green Line Key, and flashing green status indicator), your system administrator can enable your touch screen to flash bright orange when you have an incoming call.

  • Page 31: Answering When In Another Call

    A “beep” is the default call waiting tone. Your system administrator can change the tone to another sound, or make it silent. Note Polycom, Inc. — Tap the incoming call window that displays in the middle of the touch screen.

  • Page 32: Answering On A Shared Line

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) • • • To answer an incoming call when you’re in another call: >> Tap the Line Key with the status indicator that is flashing green, or tap the...

  • Page 33: Answering Calls Automatically

    To enable your phone to automatically answer calls: Polycom, Inc. “Customizing Video During Calls” > Settings > Basic > Preferences > Auto Answer.

  • Page 34: Placing Calls

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Placing Calls If your phone is locked, see information on placing calls when your phone is locked. Note You can place a call in various ways using your phone: •...

  • Page 35: Calling By Dialing Numbers, Urls, Or Ip Addresses

    Calling Using the Handset You can use the handset to dial a number, URL, or IP address. Polycom, Inc. “Calling by Dialing Numbers, URLs, or IP Addresses” “Calling from Lists, Directories, and Keys” Using the Basic Features of Your Phone on page 29.
  • Page 36 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To dial a number using the handset: >> Do one of the following: Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits.
  • Page 37 If you frequently use a headset and want to make it the default call path, see “Enabling Headset Memory Mode” Note Polycom, Inc. — Tap the New Call soft key or the Line Key, or press a dial tone. Then, enter the phone number.

  • Page 38: Calling From Lists, Directories, And Keys

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To dial a number using the headset: >> With the optional headset connected, do one of the following: Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits.
  • Page 39 If you have enabled your phone to save the results of your last search, your previous search results will display instead of a blank search screen. To enable this feature, see Note Polycom, Inc. Display a call list. (See “Viewing Call Lists” From the Received Calls, Missed Calls, or Placed Calls screen, press...
  • Page 40 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Calling by Speed Dialing A contact may not have a speed dial number. To find out what a contact’s speed dial index number is, or to assign or update a speed dial index number, see “Updating Your Local Contact Directory”...

  • Page 41: Ending Calls

    Line Key associated with the call. Note Polycom, Inc. — From the idle screen, press Information screen, scroll to the contact. Then, tap the contact, pick up...

  • Page 42: Using A Headset

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Using a Headset If you use a headset, you can set up your phone so that all calls use your headset. You can also use the hookswitch button on your headset to place, answer, and end calls.

  • Page 43: Using Electronic Hookswitch

    Using Electronic Hookswitch For information on supported headsets to provide electronic hookswitch features to place, answer, and end calls, see Technical Bulletin 37477, SoundPoint IP and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. If you use a headset that supports electronic hookswitch, you can place, answer, and end calls by pressing the hookswitch button on your headset.

  • Page 44: Rejecting Incoming Calls

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Rejecting Incoming Calls Reject a call to stop your phone from ringing and end the call so you can’t answer it. Calls you reject display in your Received Calls list. Rejecting calls is not available for shared lines.

  • Page 45: Holding And Resuming Calls

    If you’re in a conference and don’t want anyone to hear you, press Note Polycom, Inc. The hold icon, , will display on the Line Key. The Line Key status indicator will flash red.

  • Page 46: Handling Multiple Calls On Hold

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Handling Multiple Calls on Hold Your phone displays all calls for a Line Key by displaying multiple windows on the screen. The phone only displays the calls for one Line Key at a time.

  • Page 47: Transferring Calls

    Perform a consultative transfer if you want to talk to the party to whom you’re transferring the call. To perform a consultative transfer: Polycom, Inc. Consultative—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up.

  • Page 48: Performing A Blind Transfer

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Performing a Blind Transfer When you use a blind transfer, you transfer a call without speaking to the party to whom you’re transferring the call. The call is automatically transferred as soon as you dial the party’s number.

  • Page 49: Hosting Conference Calls

    If configured for single key-press conferences, you Conference soft key again. Note Polycom, Inc. Using the Conference soft key or you will exchange video is the participant you most recently added to the conference (if the party can exchange video).

  • Page 50: Holding And Resuming Conference Calls

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To set up a conference call with an active call and a call on hold: You can only set up a conference with an active call and a call on hold if you only have one call on hold.

  • Page 51: Ending Conference Calls

    The conference ends, and all calls are split into individual calls and placed on hold. Polycom, Inc. Your system administrator may have set up your phone so that you can end active calls by tapping the Line Key. If your phone is set up to do this, you can end an active conference call by tapping the Line Key associated with the conference call.

  • Page 52: Managing Conference Call Participants

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Managing Conference Call Participants When you manage conference call participants, you can do the following: • • • • • To manage a participant, tap the window of the participant you want to manage.
  • Page 53 During Calls To manage a conference call: Polycom, Inc. During a conference call, tap the window of the conference call participant you want to manage. The soft keys update so you can manage the participant. You can access the following soft keys: —...

  • Page 54: Handling Video During Conference Calls

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Handling Video During Conference Calls During a conference call that includes a video endpoint, you can tap the Video soft key (if you aren’t managing a conference participant) or press display video on the full screen, or swap the windows that near-site and far-site video display in.
  • Page 55 You cannot start and stop far-site video. If your phone receives far-site video, it will always display it. Polycom, Inc. During a video call, tap the Video soft key or press the soft keys that allow you to access video features. (The Video soft key is only available when a video call is active.

  • Page 56: Changing The Way Calls Are Answered

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) You don’t have to access the video soft keys to display video on the full screen. During a video call, tap the window in the center of the touch screen to display the site on the full screen.
  • Page 57 If you chose to always forward calls, the Line Key displays the forwarding icon, enabled the Busy or No Answer forwarding type, the Line Key icon does not change. Polycom, Inc. Do one of the following: — Tap > Features > Forward.
  • Page 58 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following figure shows Line 2076 with the Always forwarding type enabled. To disable call forwarding: Do one of the following: — Tap >...

  • Page 59: Rejecting Calls From A Contact

    Diverting Calls from a Contact to Another Party You can transfer all incoming calls from a particular contact to a third party. To divert incoming calls from a contact to a third party: Polycom, Inc. “Supporting Shared Lines” > Features > Contact Directory.

  • Page 60: Temporarily Refusing All Calls (Do Not Disturb)

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Temporarily Refusing All Calls (Do Not Disturb) Do Not Disturb is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator.

  • Page 61: Multiple Lines And Do Not Disturb

    Your system administrator can enable your phone so that you can enable Do Not Disturb on a line-by-line basis. The Do Not Disturb icon, display on each Line Key for which Do Not Disturb is enabled. Polycom, Inc. or press Using the Basic Features of Your Phone...
  • Page 62 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To enable Do Not Disturb for a particular line: You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key.

  • Page 63: Working With Call Lists

    The following figure shows the missed calls icon on the touch screen. Polycom, Inc. or press From the Line Select screen, tap the line for which you want to disable Do Not Disturb.

  • Page 64: Viewing Call Lists

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen.

  • Page 65: Managing Call Lists

    To automatically clear all calls in all call lists, you can restart the phone. See “Restarting Your Phone” Note Polycom, Inc. > Features > Call Lists. From the Call Lists screen, do one of the following: — To clear the records in a call list, tap Clear, and then tap either Missed Calls, Received Calls or Placed Calls.

  • Page 66: Working With Contact Directory

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Working with Contact Directory You can store a large number of contacts in your phone’s local Contact Directory. Contact your system administrator for the exact number.

  • Page 67: Adding Contacts To Your Local Contact Directory

    You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory. To add a contact manually: Polycom, Inc. Manually (if you have permission to update your local Contact Directory). “Adding Contacts Manually”...
  • Page 68 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) — (Optional.) Tap the Label field, and then enter a label for the contact. You can enter a maximum of 32 symbols, letters, or numbers.

  • Page 69: Adding Contacts From Call Lists

    Note (step 3). Polycom, Inc. — (Optional.) Tap the Divert Contact field, and then enter the phone number of the third party to which you want this contact’s calls sent. You can enter a maximum of 32 characters.

  • Page 70: Updating Your Local Contact Directory

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Updating Your Local Contact Directory You can update information for contacts in your local Contact Directory. To update a contact: Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory.

  • Page 71: Searching Corporate Directory

    (or the contact), will display instead of a blank search screen. To enable this feature, see “Saving Corporate Directory Search Results” Note Polycom, Inc. Dial contacts. See “Calling from Directories” Search for contacts. See “Searching Corporate Directory”...

  • Page 72: Adding Corporate Directory Contacts To Your

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) If you want to erase all your search criteria and enter new criteria before you submit your search, tap the Clear soft key.

  • Page 73: Saving Corporate Directory Search Results

    • • • • • Polycom, Inc. “Searching Your Local Contact Directory” > Settings > Basic > Preferences > Corporate Directory > View Persistency. Tap Enabled, and then tap the Select soft key. To save the new setting, tap the Back soft key.

  • Page 74: Changing The Ring Tone

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Changing the Ring Tone You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone. You can also set distinctive ring tones for contacts in your local directory so you can identify callers when your phone rings.

  • Page 75: Changing The Speaker Volume

    To turn off Microphone Mute: >> Press The red light behind the Mute key, longer displays next to near-site video.The other party (or parties) can hear you. Polycom, Inc. speaker volume. raise the ringer volume. , glows red, and again.

  • Page 76: Choosing Where You Hear Sound Effects

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Choosing Where You Hear Sound Effects You can choose whether you hear sound effects (all phone sounds except call audio) from the handset, headset, or speaker. For example, you can configure your phone to ring on your headset, instead of the speaker.

  • Page 77: Adding Speed Dial Keys

    Line Key(s), the contact is automatically assigned to it, and you can place a call to the contact by tapping the Speed Dial Key. To assign a new Speed Dial Key: Polycom, Inc. “Updating Speed Dial Keys” > Features > Contact Directory.

  • Page 78: Updating Speed Dial Keys

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third position to the speed dial index value “2,” assign the fourth position to the speed dial index value “3.”...

  • Page 79: Accessing Voice And Video Mail

    9.) Line Key Icon Polycom, Inc. Voice and video mail is an optional feature that your system administrator sets up. Your system may not support it.
  • Page 80 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Line Key Icon Your phone can handle a maximum of 24 calls, distributed across all lines. If your phone has two lines, and one line has 24 calls, your phone cannot accept any other calls.

  • Page 81: Supporting Multiple Line Keys Per Line

    The call’s visual notification will still display. The following table shows the Line Key icons and status indicators that display for shared lines. Line Key Icon Polycom, Inc. Using the Basic Features of Your Phone Shared Line Status Line Key Status Indicator...

  • Page 82: Locking And Unlocking The Phone

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Locking and Unlocking the Phone • • Note Lock your phone to do the following: • • • When your phone is locked: •...

  • Page 83: Locking And Unlocking Your Phone

    Your phone will use the default setting (‘Allow ringing when locked’), or the last setting you selected. Note Polycom, Inc. > Settings > Advanced. From the Password screen, enter the administrator password, and then tap the Enter soft key.

  • Page 84: Calling And Answering From A Locked Phone

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To unlock your phone: The phone unlocks. Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number (for example, 911), and up to five authorized numbers that an administrator can set up.
  • Page 85 The call is placed. To answer a call on a locked phone: The call connects. Polycom, Inc. — Place a call to an authorized number by using the handset, headset, or speakerphone. For information on using the handset, headset, or...
  • Page 86 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Polycom, Inc.

  • Page 87: Using The Advanced Features Of Your Phone

    Polycom, Inc. ® ® 1500 C Business Media Phone for Cisco “Placing Calls Using the H.323 Protocol” “Working with a Polycom CMA System” “Recording Calls and Conferences” “Playing Back Recorded Calls” “Using the Browser” on page 106 “Updating Your Phone’s Configuration”...
  • Page 88 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Your system administrator can set up your phone so that it can handle calls that use either the SIP or H.323 protocol, or both protocols. Your phone may be set up so that a line can handle one or both protocols.

  • Page 89: Working With A Polycom Cma System

    Your system may not support it or have the required H.323 license. Your phone may be provisioned by a Polycom CMA system so that you can: • •...

  • Page 90: Using Buddy Status Lists With A Cma System

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Using Buddy Status Lists with a CMA System The CMA system provides a presence service that allows you to view the status (for example, “available” or “busy”) of contacts in a Buddy Status list that you set up.

  • Page 91: Buddy Status List

    Working with a Polycom CMA System This section explains the following: • • • • • • • Inviting People in the CMA Directory to Your Buddy Status List When you invite a person or system from the CMA Directory to your...
  • Page 92 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To invite a person or system in the CMA Directory to your Buddy Status list: An invitation is sent to the person. If the message “Contact does not support presence. Save to local Contact Directory?”...

  • Page 93: Removing Buddies From Your Buddy Status List

    Working with a Polycom CMA System If the person already exists in your local Contact Directory, “Contact already exists” displays. (If your local Contact Directory is read-only, you can’t add the contact, and the message “Local contact directory is read-only” displays.) You cannot add yourself to your Buddy Status list.
  • Page 94 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following table shows the icons that indicate a buddy’s status. If a buddy you’re monitoring has more than one endpoint, and one endpoint changes to “Offline,”...
  • Page 95 Working with a Polycom CMA System The following figure shows a phone that is monitoring five buddies from their Speed Dial Keys. The buddies have the following status: • • • • • Viewing Buddies from the Buddy Status List If you can’t monitor all your buddies from the idle screen (because you have...

  • Page 96: Choosing How You Accept Invitations

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following figure shows a Buddy Status list. Choosing How You Accept Invitations Each time a person adds you to their status list, your phone receives an invitation.

  • Page 97: Accepting And Rejecting Invitations

    Working with a Polycom CMA System To choose a method to accept invitations: Accepting and Rejecting Invitations If your phone is set up to prompt you each time an invitation arrives (see “Choosing How You Accept Invitations” reject invitations from people who have added you to their status lists.

  • Page 98: Updating Your Status

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Updating Your Status Update your status so that your buddies can monitor your status from their phones. You can choose one of the following status options: online, busy, be right back, away, out to lunch, or do not disturb.
  • Page 99 Working with a Polycom CMA System When you select a status setting (other than online), the setting scrolls under the time display on the status bar. The following table shows the status you can set, what the status means, and what displays on your buddies’...

  • Page 100: Dialing Buddies

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The status you selected scrolls under the time display on the status bar (unless you selected Online). The following figure shows what the touch screen looks like when you select a status setting (in this case, “Busy”).

  • Page 101: About Your Login Credentials

    Working with a Polycom CMA System To dial from a Speed Dial Key: >> From the idle screen, tap the buddy’s Speed Dial Key. The call is placed. About Your Login Credentials If your phone is provisioned by a CMA system, your system administrator has assigned you a domain, user name, and password on the system and on your phone.

  • Page 102: Recording Calls And Conferences

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Recording Calls and Conferences • • • • If the Call Recording and Playback feature is available, and you connect a USB flash drive to the USB port on your phone, you can record active calls (audio component only) on your phone.
  • Page 103 A on hold and speak with party C. When you finish speaking with party C, you return to speaking with party A. You end your call with party A, and recording stops. Polycom, Inc. When there are one or more calls connected to your phone During an active call...
  • Page 104 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Your conversations with parties A, B, and C are all recorded in the same .wav file as follows: If you record, or attempt to record, a call, the following messages may appear on your screen: •...

  • Page 105: Recording Calls

    Recording Calls and Conferences Recording Calls Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.
  • Page 106 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The Recording icon displays on the status bar while the phone records. To access the top-level soft keys (for example, Hold, End Call, Transfer, and Conference), tap the Back soft key.

  • Page 107: Recording Conferences

    Recording Calls and Conferences Recording Conferences Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.

  • Page 108: Playing Back Recorded Calls

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To resume a recording: >> Tap the Resume soft key. Playing Back Recorded Calls Call Playback is an optional feature and may not be supported on your particular system.

  • Page 109: Browsing Recorded Calls

    This section includes the following topics: • • • Browsing Recorded Calls To browse the recorded files: Polycom, Inc. , or on page 105). ® based computer using an application capable of playing .wav files. “Browsing Recorded Calls” on page 103 “Playing Back Recorded Calls”...

  • Page 110: Playing Back Recorded Calls

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Playing Back Recorded Calls To play back a recorded call: From the Browse Recordings screen, tap the recording you want to rename, delete, or play back.

  • Page 111: Answering A Call While Playing Back Recorded Calls

    If you decide to reject the incoming call, tap the Resume soft key, and playback will resume. For more information, see page 104. Polycom, Inc. — If you were listening to the file with the handset or headset, press — If you were listening to the file with the speakerphone, tap the Line Key with the flashing green status indicator.

  • Page 112: Using The Browser

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Using the Browser • • Your phone can display a Web page on the idle screen. You may be able to tap hyperlinks on this Web page to view additional Web pages in the main Web Browser.

  • Page 113: Using Navigation Soft Keys

    Navigation soft keys allow you to view previous Web pages, refresh the current page, return to the home page, or go back to the idle screen. Tap this soft key ... Polycom, Inc. Using the Advanced Features of Your Phone To do this ...

  • Page 114: Using Editing Soft Keys

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Using Editing Soft Keys Editing soft keys allow you to enter information in text boxes. To display the editing soft keys, tap a text box in the main Web Browser.

  • Page 115: Updating Your Phone's Configuration

    To restart the phone: The restart process begins. The process ends when the idle screen displays. Polycom, Inc. > Settings > Basic > Update Configuration. The message “Are you sure?”displays. If you still want to update the configuration, tap the Yes soft key.
  • Page 116 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Polycom, Inc.

  • Page 117: Customizing The Phone Display

    Customizing the Phone Display This chapter shows you how to customize your Polycom Business Media Phone for Cisco display by adjusting certain settings, such as the time and date display, the brightness of the touch screen, and how video displays. You can also change the background image that displays, enable a screen saver, or use your phone as a picture frame to display your pictures.

  • Page 118: Changing The Time And Date Display

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Changing the Time and Date Display The time and date appear on the phone’s touch screen. If the phone cannot obtain a time and date, the display will flash. Contact your system administrator if either the time or date is incorrect.

  • Page 119: Changing The Brightness Of The Touch Screen

    • • In all other cases, the Backlight Idle intensity applies. Polycom, Inc. > Settings > Basic > Preferences > Time & Date. From the Time & Date screen, do one of the following: — To disable the time and date display, tap Disable.

  • Page 120: Changing The Background Picture

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To modify the backlight intensity: Changing the Background Picture Updating the background picture is an optional feature and may not be supported on your particular system.
  • Page 121 Depending on how your system is set up, you may have to tap Select Background. The Select Background screen displays instead. Note Polycom, Inc. > Settings > Basic > Preferences > Background. The Background screen displays. > Settings > Basic > Preferences > Background >...

  • Page 122: Using One Of Your Own Pictures As The Background Picture

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Using One of Your Own Pictures as the Background Picture You can use a picture that is stored on your USB flash drive as the background picture on your phone.

  • Page 123: Displaying Screen Savers

    USB flash drive to the phone. The phone can only display the screen saver when the USB flash drive is attached to the phone. For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
  • Page 124 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) 10 Tap After the number of minutes you specified in the Wait Time field, your phone will display the screen saver. You can stop the screen saver at any time by tapping the touch screen (but the screen saver will re-start if your phone is idle again).

  • Page 125: Stopping And Disabling Screen Savers

    For information on how to place pictures on a USB flash drive, connect the USB flash drive to your phone, and specify a folder, see on page 117. Polycom, Inc. Removing the USB flash drive. The screen saver will not display until you attach the USB flash drive again (and your phone has been idle for the period of time you specified).
  • Page 126 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To display the pictures on your USB flash drive: >> Do one of the following: — From the idle screen, tap — Tap >...

  • Page 127: Changing When And How Video Displays

    • • If you stop or disable video, Polycom, Inc. — To pause and display the current picture only, tap the pictures one-by-one again, tap — To stop displaying the pictures and return to the idle screen, tap The pictures will not display again until you access the Picture Frame feature again (unless you have a screen saver set up, or you enable one).
  • Page 128 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following figure shows what the touch screen looks like when you stop or disable video. Your system administrator can configure your phone so that your phone cannot transmit and receive video at all, even on a call-by-call basis.

  • Page 129: Starting And Stopping Near-Site Video During A Call

    123.) To enable or disable near-site video for all calls: Polycom, Inc. During a video call, tap the Video soft key or press soft keys that allow you to access video features. (The Video soft key is only available when a video call is active. If you...
  • Page 130 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) If you disable the setting, you can still transmit video on a call-by-call basis. To transmit video during a specific call, see During a Call”...

  • Page 131: Changing The Clarity Of Near-Site Video

    If your camera points to a bright light source, increase the brightness, contrast, and sharpness levels so the near site will be more clear. Note Polycom, Inc. > Settings > Basic > Video > Camera Settings. From the Camera Settings screen, tap, and then adjust, the following camera settings: —...

  • Page 132: Changing How You View All Video Calls

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Changing How You View All Video Calls In addition to setting up your phone to handle all video calls in a certain way, you can customize how you view video on a call-by-call basis.

  • Page 133: Displaying Incoming Video Calls In A Large Window

    (the default setting). To display incoming video calls in a large window: Polycom, Inc. > Settings > Basic > Video > Video Call Settings. From the Video Call Settings screen, tap Auto Video Full Screen.

  • Page 134: Changing How Non-Pip Video Displays

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Changing How Non-PIP Video Displays Changes you make will apply to the next call. Note You can adjust the appearance of video images so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images.

  • Page 135: Changing How The Pip Displays

    The following figure shows the PIP disabled in full screen mode. (Depending on the video endpoint, you may or may not see black bars.) Polycom, Inc. Full—The video image is stretched to fill the touch screen. Crop—Black bars don’t appear, and the video image is re-sized to maintain the correct aspect ratio.
  • Page 136 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following figure shows the PIP when it displays next to (“side-by-side” mode), rather than over, full screen video. The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video.
  • Page 137 “Full” or “Crop” mode), the full screen video will display on the entire screen (without black sidebars). To choose “Full” or “Crop” mode, see Video Displays” Note Polycom, Inc. > Settings > Basic > Video > Local Camera View. From the Local Camera View screen, tap, and then adjust the following settings: —...

  • Page 138: Setting The Call Rate For Video Calls

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Setting the Call Rate for Video Calls Your system administrator can set a maximum call rate for video calls. If your system administrator sets a call rate limit, you will not be able to select a call rate above this limit.

  • Page 139: Changing Your Office Hours

    To change your office hours: Polycom, Inc. Office Hours—When you start work and how long you’re in the office each day. For more information, see page 133.

  • Page 140: Changing Timeouts

    User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Changing Timeouts You can update the period of time the phone will be idle before the touch screen turns off (if the camera doesn’t detect motion). You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout).

  • Page 141: Changing User Detection Settings

    0, the phone will not detect your presence (even if you’re nearby). To change user detection settings: Polycom, Inc. > Settings > Basic > Power Saving > User Detection. From the User Detection screen, do the following: —...
  • Page 142 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Polycom, Inc.

  • Page 143: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 144 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 145 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 146 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits.
  • Page 147 Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit.
  • Page 148 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Safety Notices - 142 Polycom, Inc.
  • Page 149 Appendix: Menu System Features Forward Contact Directory Corporate Directory CMA Directory Call Lists Messages Polycom, Inc. Always No Answer Busy Missed Calls Received Calls Placed Calls Clear Missed Calls Received Calls Placed Calls Message Center If enabled If enabled and...
  • Page 150 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Removable Storage Media Status Platform Network Lines Diagnostics Appendix - 144 Line 1 (if applicable) Line 2 (if applicable) Browse Recordings Picture Frame...
  • Page 151 Appendix: Menu System CD Status Licenses Device Certificates CMA Status Settings Basic Polycom, Inc. Audio Diagnostics Keypad Diagnostics Display Diagnostics Touch Screen Diagnostics Graphs CPU Load Network Load Memory Usage Media Statistics Preferences Language Time & Date Headset If enabled and...
  • Page 152 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Appendix - 146 Corporate Directory Background Picture Frame Screen Saver Screen Capture Audible Ringer Auto Answer Call Rate Backlight Intensity Backlight On Intensity...
  • Page 153 Appendix: Menu System Advanced Applications Polycom, Inc. Camera Settings Login Credentials Screen Clean Power Saving Office Hours Timeouts User Detection Update Configuration Restart Phone Target Frame Rate Brightness Level Saturation Level Contrast Level Sharpness Level Flicker Avoidance Start Hour Duration...
  • Page 154 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Appendix - 148 Polycom, Inc.

  • Page 155: Grant Of License

    Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).

  • Page 156: Warranty And Warranty Exclusions

    If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.

  • Page 157: Export Controls

    Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
  • Page 158 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

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