Page 1: User Guide
User Guide ® for the Polycom VVX™ 1500 Phone SIP 3.1.2 March, 2009 Edition 1725-16843-001 Rev. A SIP 3.1.2 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
About This Guide ® Thank you for choosing the Polycom VVX™ 1500 phone. The phone is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality.
Page 4 User Guide for the Polycom VVX 1500 Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 5: Table Of Contents
Contents About This Guide ....... . . iii 1 Getting Started with Your Phone..... 1-1 Parts List .
Page 6 User Guide for the Polycom VVX 1500 Phone Setting Up a Screen Saver ........2-9 Stopping and Disabling a Screen Saver .
Page 7 Contents Answering Calls ..........3-12 Ending Calls .
Page 8 User Guide for the Polycom VVX 1500 Phone 5 Troubleshooting Your Phone......5-1 Power and Startup ..........5-2 Controls .
Page 9: Getting Started With Your Phone
Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 phone. The topics include: • Parts List on page • Setting Up Your Phone on page •...
Page 10: Parts List
User Guide for the Polycom VVX 1500 Phone Parts List The following components are included in your Polycom VVX 1500 phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator.
Page 11: Setting Up Your Phone
Getting Started with Your Phone Setting Up Your Phone To set up the phone, do the following: 1. Adjust the stand. See Adjusting the Stand, below. 2. Connect the ferrite clamps to the network cable (and to the optional computer cable, if you are connecting a computer to your phone). See Attaching Ferrite Clamps on page 1-5.
Page 12 User Guide for the Polycom VVX 1500 Phone To adjust the stand: 1. With the back of the phone (and the stand) facing you, push the button protruding from the side of the phone. When you push the button, the stand unlocks and can move.
Page 13: Attaching Ferrite Clamps
Getting Started with Your Phone Attaching Ferrite Clamps Your phone package includes two ferrite clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) before you attach the cables to your phone. To attach a ferrite clamp to the network cable or PC cable: Clamp a ferrite clamp around the cable.
Page 14 User Guide for the Polycom VVX 1500 Phone Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable, the phone can be powered from a Power over Ethernet (PoE) compliant switch or hub. Power over Ethernet is the default connection for your phone.
Page 15 Getting Started with Your Phone Connecting the Phone Using AC Power To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord. Note The regional power cord is country-specific. The power cord shown below may differ from the one in your kit.
Page 16: Connecting The Handset And Handset Cord
Connecting an Optional Computer Connecting an Optional Headset For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. Attach a headset to listen to phone audio through a headset, rather than a handset or speakerphone.
Page 17 2-8. Connecting an Optional USB Flash Drive For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650/670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. Attach a removable USB flash drive to your phone to do the following: •...
Page 18 User Guide for the Polycom VVX 1500 Phone The following figure shows how to connect a USB flash drive to the USB port on the phone. When you attach a USB flash drive to your phone, the message “Storage media attached”...
Page 19 Getting Started with Your Phone The following figure shows the 3.5mm connector on the side of your phone. When you attach headphones to your phone, the message “Auxiliary output active” displays. The headphone icon, , displays on the status bar on the touch screen.
Page 20: Adjusting The Screen
User Guide for the Polycom VVX 1500 Phone The following figure shows how to connect a computer to the PC connector on the phone. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you.
Page 21: Adjusting The Camera
Getting Started with Your Phone Adjusting the Camera To transmit video, make sure you slide open the privacy shutter. The following figure shows the privacy shutter centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above the camera).
Page 22: Registering The Phone
User Guide for the Polycom VVX 1500 Phone Registering the Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.
Page 23 Getting Started with Your Phone Feature Description Handset and cord Provides audio output for calls that use the handset. Speakerphone Provides ringer and hands-free (speakerphone) audio output. To use the speakerphone, see Placing Calls on page 3-6, Answering Calls page 3-12, and Ending Calls on page 3-15.
Page 24 User Guide for the Polycom VVX 1500 Phone The following figure shows the keys on the phone console. Feature Description Arrow Keys Allow you to: • Scroll through displayed information. • Enable and disable fields. • Return to the previous menu (Left arrow key only).
Page 25 Getting Started with Your Phone Feature Description Mute key Mutes audio transmission locally during calls and conferences. The button glows red when activated. See Muting the Microphone on page 2-40. Video Key Controls the size, position, and transmission of video images. See Handling Video Calls on page 3-3.
Page 26: Before You Use Your Desktop Phone
User Guide for the Polycom VVX 1500 Phone Feature Description Menu Key Allows you to access local (your phone) and global (your organization) features. Dir Key Allows you to access local directories and call lists. See Managing Contacts on page...
Page 27: Touch Screen Components
Getting Started with Your Phone Touch Screen Components The following figure shows what displays on the touch screen. Feature Description Status bar The following icons can display: —Messages waiting —Missed calls —Do Not Disturb enabled —USB flash drive attached and idle —USB flash drive attached and busy —Headphones attached...
Page 28 User Guide for the Polycom VVX 1500 Phone Feature Description Active call window Displays the active call. During a video call, the active call window can display the near site or the far site. Inactive call group Displays calls on hold, as well as incoming calls that are not immediately answered.
Page 29 Getting Started with Your Phone Feature Description Line Key Use these keys to activate up to six lines that can be assigned to your phone. When the phone is idle, Line Keys display one of the following: • —for registered, private lines.
Page 30: Phone Icons
User Guide for the Polycom VVX 1500 Phone Feature Description Picture-in-Picture window The small window in the corner of the (PIP) touch screen that displays video. By default, the PIP displays the near site. You can toggle the PIP to display the near site or the far site.
Page 31 Getting Started with Your Phone Icon Description Call on hold (private line) Call on hold (shared line) Call without Polycom HD Voice (private line) Call (shared line) Conference call Conference call (secure) Do Not Disturb enabled Forward (Always) Headphones attached...
Page 32: Navigating Menus, Lists, And Fields
User Guide for the Polycom VVX 1500 Phone Icon Description Missed calls indicator Mute applied Speed Dial Key USB flash drive attached and idle USB flash drive attached and busy (recording, playing back, or paused) Video stopped Video stopped and audio muted...
Page 33 Getting Started with Your Phone If you want to ... Then do this ... Enter the Main Menu or press Return to the idle screen or press Return to the previous menu Tap the Back soft key or press the Left arrow key. Scroll through menu items , or press an arrow key.
Page 34 User Guide for the Polycom VVX 1500 Phone If you want to ... Then do this ... Select a soft key Tap the soft key. View additional soft keys Tap the More soft key. Enable or disable fields Do one of the following: •...
Page 35: Entering Data And Editing Fields
Getting Started with Your Phone Entering Data and Editing Fields You can enter data and edit fields in these two ways: • Using a “keyboard” that displays on the touch screen. • Using the dialpad keys on the phone console. Using the “Keyboard”...
Page 36 User Guide for the Polycom VVX 1500 Phone The following figure shows the keyboard that displays on the touch screen when you update a directory entry. 3. Enter the information. Do the following: If you want to... Then do this...
Page 37 Getting Started with Your Phone If you want to... Then do this... Enter numbers If a keyboard with numbers does not display, tap Using the keyboard on the touch screen, tap the number(s) you want. You can also tap the abc, ABC, 123, or Abc soft keys to toggle between lowercase, uppercase, numerical, and titlecase modes.
Page 38 User Guide for the Polycom VVX 1500 Phone Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. To use the dialpad keys to enter or edit data: 1. Tap a field to select it.
Page 39: Conferences
Getting Started with Your Phone Obtaining the Best Performance from Video Calls and Conferences Use these tips when you host a video call or conference: • Check the near-site video to make sure it is clear, bright, and sharp. For information on adjusting camera settings, see Updating Camera Settings on page 2-32.
Page 40 User Guide for the Polycom VVX 1500 Phone To clean the touch screen: 1. Tap > Settings > Basic > Screen Clean. The screen is disabled. The message “Touch screen is disabled. Press any key to exit” displays. 2. Wipe the glass with a clean, lint-free cloth.
Page 41: Customizing Your Phone
Customizing Your Phone You can customize your Polycom VVX 1500 phone by adjusting certain settings, such as how the time and date display and the ring type you use for incoming calls. You can also customize your phone’s directory, specify how to handle calls from contacts, change the background image that displays, or enable a screen saver.
Page 42: Configuring Basic Settings
User Guide for the Polycom VVX 1500 Phone Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu. The topics include: • Changing the Language on page 2-23 • Changing the Appearance of Time and Date on page •...
Page 43: Changing The Language
Customizing Your Phone Changing the Language Your phone supports several languages. To change the language: 1. Tap > Settings > Basic > Preferences > Language. The Language screen displays. 2. Tap the language you want, and then tap the Select soft key. The text on the screen changes to the language that you selected.
Page 44 User Guide for the Polycom VVX 1500 Phone The following figure shows the default format for the date and time display. To update the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date.
Page 45 Customizing Your Phone 2. Do one of the following: — To change the date format, tap Clock Date. — To change the time format, tap Clock Time. The Clock Date screen or the Clock Time screen displays. 2 - 5 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 46 User Guide for the Polycom VVX 1500 Phone 3. Tap the format you want, and then tap the Select soft key. 4. Tap to return to the idle screen. To change the order of the time and date display: 1. Tap >...
Page 47: Enabling Headset Memory Mode
Customizing Your Phone Enabling Headset Memory Mode For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset.
Page 48: Using Electronic Hookswitch
Using Electronic Hookswitch For information on supported headsets to provide electronic hookswitch features to place, answer, and end calls, see Technical Bulletin 37477, SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. If you use a headset that supports electronic hookswitch, you can place, answer, and end calls by pressing the hookswitch button on your headset.
Page 49: Setting Up A Screen Saver
Customizing Your Phone To update the background picture: 1. Tap > Settings > Basic > Preferences > Backgrounds. The Backgrounds screen displays. The following figure shows a sample Backgrounds screen. (Your screen will have the Default option, as well as other options that your system administrator may have added to your phone.
Page 50 USB flash drive to the phone. Your phone can only display the screen saver when the USB flash drive is attached to your phone. For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650/670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
Page 51 Customizing Your Phone 3. Tap > Settings > Basic > Preferences > Picture Frame. The Picture Frame screen displays. 4. Specify the folder in which you stored your images on the USB flash drive, and the length of time you want each image to display: —...
Page 52 User Guide for the Polycom VVX 1500 Phone 7. From the idle screen, tap > Settings > Basic > Preferences > Screen Saver. The Screen Saver screen displays. 8. Do the following: — Tap the Screen Saver field’s highlighted box. From the drop-down list, tap Enabled to enable a screen saver.
Page 53: Stopping And Disabling A Screen Saver
Customizing Your Phone Stopping and Disabling a Screen Saver You can stop a screen saver at any time, and display the idle screen, by tapping the touch screen. After your phone is idle for the specified period of time, the screen saver will start again.
Page 54: Displaying The Pictures That Are Stored On Your Usb Flash Drive
User Guide for the Polycom VVX 1500 Phone Displaying the Pictures that are Stored on Your USB Flash Drive You can view the pictures that are stored on your USB flash drive at any time, without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time.
Page 55 Customizing Your Phone The sixth key, , allows you to set the picture as the background image for your phone (see Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone on page 2-16). — To view thumbnails of your pictures, tap —...
Page 56: Setting A Picture On Your Usb Flash Drive As The Background Picture On Your Phone
User Guide for the Polycom VVX 1500 Phone Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone You can set a picture that is stored on your USB flash drive as the background picture on your phone. When you set one of your pictures as the background picture, the picture will display as “Local File”...
Page 57: Changing The Backlight Intensity
Customizing Your Phone Changing the Backlight Intensity Backlight intensity on the phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. When you modify the Maximum Intensity, you modify the entire backlight intensity scale.
Page 58 User Guide for the Polycom VVX 1500 Phone To modify the backlight intensity: 1. Tap > Settings > Basic > Backlight Intensity. 2. Tap Backlight On Intensity. The Backlight On Intensity screen displays. 3. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key.
Page 59 Customizing Your Phone 4. Tap Backlight Idle Intensity. The Backlight Idle Intensity screen displays. 5. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is Low. 6. Tap Maximum Intensity. The Maximum Intensity screen displays.
Page 60: Updating The Ring Tone
User Guide for the Polycom VVX 1500 Phone 7. Tap the Up or Down soft keys to increase or decrease the backlight intensity. 8. Tap the Ok soft key. 9. Tap to return to the idle screen. Updating the Ring Tone You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone.
Page 61 Customizing Your Phone 2. Tap the ring type you want, and then tap the Select soft key. To hear the ring type before you change it, tap the Play soft key. The default ring type is Low Trill. 3. Tap to return to the idle screen.
Page 62 User Guide for the Polycom VVX 1500 Phone 2. Tap the contact for whom you want to assign a distinctive ring tone, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Ring Type field, and then enter a number corresponding to one of the ring types available.
Page 63: Disabling And Stopping Video
Customizing Your Phone Disabling and Stopping Video You can disable or stop the transmission of near-site video. However, you cannot disable or stop far-site video. If your phone receives far-site video, your phone always displays far-site video. By default, your phone always transmits near-site video, unless you do the following: •...
Page 64: Updating Video Settings
User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like when the far-site stops or disables video. Your system administrator can configure your phone so that your phone cannot Note transmit and receive video at all, even on a call-by-call basis.
Page 65 Customizing Your Phone Updating Video Call Settings You can customize video in these ways: • Disable video so that your phone does not transmit near-site video, for all calls. • Choose to view all incoming video calls using a full screen layout. To change the video settings: 1.
Page 66 User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like during a video call when the setting is disabled. The following figure shows what the touch screen looks like when the far site has disabled the setting.
Page 67 Customizing Your Phone To enable or disable this setting, tap the Auto Start Video Tx field’s highlighted box. From the drop-down list, tap Enabled or Disabled. The default setting is Enabled. Note If you disable this setting, you can still transmit video on a call-by-call basis. To transmit video curing a specific call, see Handling Video Calls on page 3-3.
Page 68 User Guide for the Polycom VVX 1500 Phone Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appearance of video images so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images.
Page 69 Customizing Your Phone 2. Tap, and then adjust the following settings: — Video Screen Mode (Window) Adjusts the video image that displays in the window in the center of the touch screen. You can select these settings: Normal—The video image is displayed using correct proportions. If necessary, black bars appear on the top, bottom, or sides of the window to maintain the correct aspect ratio.
Page 70 User Guide for the Polycom VVX 1500 Phone The following figure shows the PIP disabled in full screen mode. (Depending on the video endpoint, you may or may not see black bars.) The following figure shows the PIP when it displays next to (“side-by-side”...
Page 71 Customizing Your Phone The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video. (Depending on the video endpoint, you may or may not see black bars.) To update the way the PIP displays: 1.
Page 72 User Guide for the Polycom VVX 1500 Phone 2. Tap, and then adjust the following settings: — Local Camera View (Full Screen) Enables or disables the PIP from displaying when you view the near or far site on the full screen.
Page 73 Customizing Your Phone To change the clarity of near-site video: 1. Tap > Settings > Basic > Video > Camera Settings. The Camera Settings screen displays. 2. Tap, and then adjust, the following camera settings: Note If your camera points to a bright light source, increase the brightness, contrast, and sharpness levels so the near site will be more clear.
Page 74: Updating Power Saving Settings
User Guide for the Polycom VVX 1500 Phone — Saturation Level—sets how much color near-site video displays. Tap the Up or Down soft key to set the level, and then tap the Save soft key. You can set a level between 0 (lowest) and 6 (highest). The default level is 3.
Page 75 Customizing Your Phone During off hours, the touch screen displays “Off Hours Mode” on the status bar. During power-saving mode, the LED on the top-right of the phone slow-blinks red to indicate that the phone has power and is ready to use, but is in power-saving mode.
Page 76 User Guide for the Polycom VVX 1500 Phone Updating Office Hours Update your office hours so the phone will know when you are in the office. Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence. When you update your office hours, you specify when you start, and how long you work each day (Monday to Friday).
Page 77 Customizing Your Phone 4. Tap Duration. The Duration screen displays. 5. Tap the day(s) of the week you want to update, and then enter the number of hours you work for a particular day. You can enter a duration of 0 to 12 hours per day. The default duration is 10 hours per day (for Monday to Friday) and 0 hours per day (for Saturday and Sunday).
Page 78 User Guide for the Polycom VVX 1500 Phone To update timeouts: 1. Tap > Settings > Basic > Power Saving > Timeouts. The Timeouts screen displays. 2. For the Office Hours Idle Timeout field, enter the number of minutes the phone should wait after being idle (during office hours) before starting power-saving mode.
Page 79 Customizing Your Phone Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion. If the camera detects motion (for example, if you are near the phone), your phone will not initiate power-saving mode, even if an idle timeout has been reached. If the camera detects motion, power-saving mode will terminate and the idle screen will display.
Page 80: Muting The Microphone
User Guide for the Polycom VVX 1500 Phone 2. For the Office Hours Sensitivity field, enter how sensitive you want the camera to be while you are in your office. You can enter a number between 0 (no sensitivity) and 10 (high sensitivity).
Page 81: Adjusting The Volume
Customizing Your Phone Adjusting the Volume To adjust the speaker volume: During a call, press either >> To adjust the ringer volume: When the phone is in the idle state, press either >> Note To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but your system administrator can change this.
Page 82: Viewing Call Lists
User Guide for the Polycom VVX 1500 Phone Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen. To view a call list: Do one of the following: >>...
Page 83 Customizing Your Phone To manage a call list: 1. Tap > Features > Call Lists. The Call Lists screen displays. 2. Do one of the following: — To clear the records in a call list, tap Clear, and then tap either Missed Calls, Received Calls or Placed Calls.
Page 84: Managing Contacts
User Guide for the Polycom VVX 1500 Phone — To store the contact in your local Contact Directory, tap the Save soft key. — To view information about the call, such as the phone number, the time and duration of the call, and the name of the caller, tap the Information soft key.
Page 85 Customizing Your Phone The Directory screen displays, listing all the contacts in your directory. To view your Corporate Directory: > Features > Corporate Directory. >> The Corporate Directory screen displays, listing all the contacts in your Corporate Directory. 2 - 45 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 86: Adding Contacts To Your Local Contact Directory
User Guide for the Polycom VVX 1500 Phone The following figure shows a sample Corporate Directory. You cannot update the contacts in your Corporate Directory. You can only search for and dial contacts, and add contacts from your Corporate Directory to your local Contact Directory.
Page 87 Customizing Your Phone Adding Contacts Manually You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory. To add a contact manually: 1. Tap > Features > Contact Directory. The Directory screen displays. 2 - 47 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 88 User Guide for the Polycom VVX 1500 Phone 2. To add a contact to your phone’s database, tap the Add soft key. The Add To Directory screen displays. 3. Enter the contact information. Enter the following information: Note Your phone may not display all the following fields (for example, the Watch Buddy and Block Buddy fields).
Page 89 Customizing Your Phone If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one-touch dialing. For more information, see Managing Speed Dial Keys on page 3-38.
Page 90 User Guide for the Polycom VVX 1500 Phone — (Optional.) Tap the Auto Reject field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled. (The default setting is Disabled.) If you set the Auto Reject field to enabled, each time the contact calls, the call will be directed to your voice and video mail system (if one is set up).
Page 91 Customizing Your Phone Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved. To add a contact to the local Contact Directory from a call list: 1.
Page 92 User Guide for the Polycom VVX 1500 Phone Adding Contacts to Your Contact Directory from a Corporate Directory You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved.
Page 93 Customizing Your Phone 3. If the contact you want to save is not already highlighted, tap the contact’s entry. The Contact screen displays. 4. To save the contact to the local Contact Directory, tap the Save soft key. “Saved” displays on the screen. Only the first name, last name, and phone number are saved.
Page 94: Searching For Contacts
User Guide for the Polycom VVX 1500 Phone Searching for Contacts You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone). Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria.
Page 95 Customizing Your Phone Searching for Contacts in a Corporate Directory Search for a contact by scrolling through the directory, or entering specific search criteria. Note You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the last person you viewed will display.
Page 96: Updating Contacts In Your Local Contact Directory
User Guide for the Polycom VVX 1500 Phone Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Directory. You cannot update information for contacts in your Corporate Directory. To update a contact in your local Contact Directory: 1.
Page 97 Customizing Your Phone 3. Tap the Edit soft key. The Edit Contact screen displays. 4. Update the contact information. For information on the fields you can update, Adding Contacts Manually (step 3) on page 2-47 5. Tap the Save soft key. 6.
Page 98: Deleting Contacts From Your Local Contact Directory
User Guide for the Polycom VVX 1500 Phone Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory, but not from your Corporate Directory. To delete a contact from the local Contact Directory: 1. Tap >...
Page 99: Placing Calls To Contacts
Customizing Your Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory (if this is set up on your phone). To place a call to a contact in the local Contact Directory: 1.
Page 100: Managing Incoming Calls
User Guide for the Polycom VVX 1500 Phone To place a call to a contact in the Corporate Directory: 1. Tap > Features > Corporate Directory. The Corporate Directory screen displays. 2. Tap the contact you want to call. Or, search for the contact (see...
Page 101: Distinguishing Calls
Customizing Your Phone Distinguishing Calls You can customize your phone so that you can distinguish callers by certain ring tones. For information on setting a distinctive ring tone for a particular contact, see Setting Ring Tones for Contacts on page 2-21. Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice and video mail system.
Page 102 User Guide for the Polycom VVX 1500 Phone 2. Tap the contact whose information you want to update, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Auto Reject field, and then tap the field’s highlighted grey box.
Page 103: Diverting Calls
Customizing Your Phone Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a contact to a third party: 1. Tap > Features > Contact Directory. The Directory screen displays.
Page 104: System Customizations
User Guide for the Polycom VVX 1500 Phone 2. Tap the contact for whom you want to transfer calls. The Edit Contact screen displays. 3. Tap the Divert Contact field, and then enter the number of the party to whom you want to divert the call.
Page 105 Customizing Your Phone When the phone is idle, Line Keys can display the following icons. (For information on icons that display when the phone has a call, see Phone Icons on page 1-22). Line Key Icon Displays for ... Registered, private lines. Registered, shared lines.
Page 106 User Guide for the Polycom VVX 1500 Phone The following figure shows a phone set up with one phone line (1952). Since one Line Key is taken, there are five keys available that you can assign as Speed Dial Keys. In this example, five Speed Dial Keys are set up.
Page 107: Supporting Multiple Line Keys Per Line
Customizing Your Phone Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key, or to multiple Line Keys. Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assigned to the phone line.
Page 108: Supporting Shared Lines
User Guide for the Polycom VVX 1500 Phone The following figure shows a phone set up with two lines (1952 and 1953) that are each assigned to a Line Key, and a third line (1954) assigned to three Line Keys. There is one available key that is set up as a Speed Dial Key.
Page 109 Customizing Your Phone The following table shows the Line Key icons and status indicators that display for shared lines. Line Key Icon Shared Line Status Line Key Status Indicator Idle (No indicator) Active call Solid red Call or calls on hold Flashing red In the following figure, line 1952 is shared and line 1953 is private.
Page 110 User Guide for the Polycom VVX 1500 Phone 2 - 70 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 111: Using The Basic Features Of Your Phone
Using the Basic Features of Your Phone This chapter provides basic operating instructions for the phone. The topics include: • Handling Calls on page • Placing Calls on page • Answering Calls on page 3-12 • Ending Calls on page 3-15 •...
Page 112: Handling Calls
User Guide for the Polycom VVX 1500 Phone Handling Calls At any time, at most one active call may be in progress on your phone. The active call is the one that has audio or video associated with it. There may be multiple other calls on hold, or in an “Incoming call”...
Page 113: Handling Video Calls
Flashing red—A call (one or more) is on hold. Handling Video Calls Note Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 phone. For a list of compatible endpoints, see the Administrator’s Guide for the Polycom SoundPoint IP/SoundStation IP Family available at http://www.polycom.com/support/voice/.
Page 114 User Guide for the Polycom VVX 1500 Phone The following figure shows the near site in the PIP, and the far site, together with call information, in the larger window in the center of the touch screen. You can tap the PIP to swap the windows the sites display in. When the near site displays in the window in the center of the touch screen, “Local camera”...
Page 115 Using the Basic Features of Your Phone During a video call, you can tap the Video soft key or press display soft keys that allow you to access video features. The Video soft key is only available when a video call is active. If you press during an audio-only call, the video soft keys will not display.
Page 116: Placing Calls
User Guide for the Polycom VVX 1500 Phone To display the site in the center of the touch screen and to access soft keys again, tap the touch screen outside of the PIP. (If you tap the PIP, you will just swap the windows the sites display in.)
Page 117 Using the Basic Features of Your Phone Your phone monitors the duration of all calls through a local call timer. You can view the call timer for the active call and for calls on hold. In the figure below, the active call to Jack Jones has lasted for 21 minutes, 19 seconds.
Page 118: Place Calls Using The Handset
User Guide for the Polycom VVX 1500 Phone Place Calls Using the Handset Dialing Numbers Using the Handset To dial a number using the handset: Do one of the following: >> — Pick up the handset, and then enter the phone number.
Page 119: Placing Calls Using The Headset
Using the Basic Features of Your Phone Dialing Numbers Using the Speakerphone To dial a number using the speakerphone: >> With the handset on-hook, do one of the following: — Tap the New Call soft key or the Line Key, or press to obtain a dial tone.
Page 120: Placing Calls Using Speed Dial
User Guide for the Polycom VVX 1500 Phone Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone does not automatically place the call after you enter a phone number, tap the Send soft key.
Page 121 Using the Basic Features of Your Phone To place a call to a contact using speed dial: Do one of the following: >> — Tap the contact’s Speed Dial Key. The following figure shows the location of Speed Dial Keys on the touch screen.
Page 122: Answering Calls
User Guide for the Polycom VVX 1500 Phone Answering Calls When you are not in another call, you can answer a call in three ways: • Using the handset • Using the speakerphone • Using the headset Note Your phone distributes incoming calls for lines that have multiple Line Keys evenly across all Line Keys.
Page 123 Using the Basic Features of Your Phone Answering When Not in Another Call In all cases, the active call will appear on the screen and display the call duration and who the call is from. The following figure shows an active video call. To answer a call using the handset: Pick up the handset.
Page 124 User Guide for the Polycom VVX 1500 Phone To answer a call using the headset: Do one of the following: >> — Press — If Headset Memory Mode is activated, tap the Line Key with the status indicator that is flashing green, or tap the Answer soft key.
Page 125: Ending Calls
Using the Basic Features of Your Phone Note If you wait too long, the incoming call window is minimized and placed in the inactive call group (along the bottom of the touch screen), and the active call reappears in the window in the center of the touch screen. To answer the incoming call, tap the Line Key with the status indicator that is flashing green, or tap the Hold soft key to place the active call on hold, and then tap the Answer soft key.
Page 126: Placing Calls On Hold
User Guide for the Polycom VVX 1500 Phone To redial a previously placed call: 1. Do one of the following: — Tap > Features > Call Lists > Placed Calls. — From the idle screen, press the Right arrow key.
Page 127 Using the Basic Features of Your Phone The following figure shows a call with Joan Smith on hold. The hold icon, and the flashing red status indicator, display on the Line Key. Tap the Resume soft key, or press again, to retrieve the call. If you have more than one call on hold, tap the call you want to resume, and then tap the Resume soft key.
Page 128: Hosting Conference Calls
User Guide for the Polycom VVX 1500 Phone The following figure shows one active call and four calls on hold for Line Key 1952. To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call.
Page 129: Setting Up Conference Calls
Using the Basic Features of Your Phone During a conference, you have access to the conference management feature. This feature allows you to manage each participant in the conference call. You can mute, hold, and remove individual participants, as well as choose the conference participant with whom to exchange video.
Page 130 User Guide for the Polycom VVX 1500 Phone To set up a conference call using the Conference soft key or key: 1. Call the first party. See Placing Calls on page 3-6. 2. Tap the Conference soft key or press to create a new call.
Page 131: Holding And Resuming Conference Calls
Using the Basic Features of Your Phone To set up a conference call with an active call and a call on hold: You can only set up a conference with an active call and a call on hold if you only Note have one call on hold.
Page 132: Ending Conference Calls
User Guide for the Polycom VVX 1500 Phone To place a conference call on hold: During a conference call, tap the Hold soft key. >> The other parties in the conference call are placed on hold. The Conference window is minimized and placed in the inactive call group.
Page 133 Using the Basic Features of Your Phone To manage a participant, tap the window of the participant you want to manage. The soft keys update to show Far Mute, Hold, Remove, Information, and Back. The following figure shows the soft keys that display when you manage a conference call participant.
Page 134 User Guide for the Polycom VVX 1500 Phone — Hold—Places a selected participant on hold. The held participant cannot hear any parties and no participant can hear the held participant. — Remove—Removes the selected participant from the conference, ends the conference call, and creates an active call between you and the other participant.
Page 135: Handling Video During Conference Calls
Using the Basic Features of Your Phone Handling Video During Conference Calls During a conference call that includes a video endpoint, you can tap the Video soft key (if you aren’t managing a conference participant) or press to display soft keys that allow you to start and stop near-site video, display video on the full screen, or swap the windows that near-site and far-site video display in.
Page 136 User Guide for the Polycom VVX 1500 Phone To transfer a call: 1. During a call, tap the Transfer soft key or press . The active call is placed on hold. The Transfer to: screen displays. 2. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6.
Page 137 Using the Basic Features of Your Phone Performing a Blind Transfer When you use a blind transfer, you transfer a call without speaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number. To perform a blind transfer: 1.
Page 138: Forwarding Calls
User Guide for the Polycom VVX 1500 Phone 2. Tap the Blind soft key. The Blind transfer to: screen displays. 3. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6.
Page 139: Forwarding Calls Statically
Using the Basic Features of Your Phone Forwarding Calls Statically You can set up your phone to forward all calls to another number. To forward all incoming calls to another party: 1. Do one of the following: — Tap > Features > Forward. —...
Page 140 User Guide for the Polycom VVX 1500 Phone If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to forward calls. The Forwarding Type Select screen displays. 2. Tap the forwarding type you want. The options are: —...
Page 141 Using the Basic Features of Your Phone 4. Tap the Enable soft key to confirm call forwarding. If you chose to always forward calls, the Line Key displays the forwarding icon, , to indicate that the Always forwarding type is enabled. If you enabled the Busy or No Answer forwarding type, the Line Key icon does not change.
Page 142 User Guide for the Polycom VVX 1500 Phone If your phone is set up with a single line, The Forwarding Type Select screen displays. If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to disable call forwarding. The Forwarding Type Select screen displays.
Page 143: Forwarding Calls Dynamically
Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: 1. While your phone rings, tap the Forward soft key. 2.
Page 144: Multiple Lines And Do Not Disturb
User Guide for the Polycom VVX 1500 Phone The following figure shows the Do Not Disturb icon on the status bar and on the Line Key. Calls you receive while Do Not Disturb is enabled are logged in your Missed Calls list (see Using Call Lists on page 2-41).
Page 145 Using the Basic Features of Your Phone To enable Do Not Disturb for a particular line: 1. Press The Line Select screen displays. Note You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key.
Page 146 User Guide for the Polycom VVX 1500 Phone 2. Tap the line for which you want to apply Do Not Disturb. The Do Not Disturb screen displays. 3. Tap the Enable soft key. The Do Not Disturb icon, , displays on each Line Key for the line you selected.
Page 147 Using the Basic Features of Your Phone To disable Do Not Disturb for a particular line: 1. Tap or press The Line Select screen displays. Note You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key.
Page 148: Managing Speed Dial Keys
User Guide for the Polycom VVX 1500 Phone 2. Tap the line for which you want to disable Do Not Disturb. The Do Not Disturb screen displays. 3. Tap the Disable soft key. Managing Speed Dial Keys You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers.
Page 149 Using the Basic Features of Your Phone The following figure shows a phone with two Line Keys (1951 and 1952), and four Speed Dial Keys (assigned to Lauren Gates, Jack Jones, Milton Stone, and Teresa Swift). When a new entry is added to the Contact Directory, it is automatically assigned a speed dial index number, as well as the next available position under the Line Key(s).
Page 150: Adding Speed Dial Keys
If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third position to the speed dial index value “2,” assign the fourth position to the speed dial index value “3.”...
Page 151 Using the Basic Features of Your Phone To update a speed dial index for an existing contact: 1. Tap > Features > Contact Directory. 2. Tap the contact whose speed dial index you want to update, and then tap the Edit soft key. The Edit Contact screen displays.
Page 152: Accessing Voice And Video Mail
User Guide for the Polycom VVX 1500 Phone Accessing Voice and Video Mail Voice and video mail is an optional feature that your system administrator sets up. Note Your system may not support it. For more information, contact your system administrator.
Page 153 Using the Basic Features of Your Phone The Messages screen displays. (If multiple lines are set up on your phone, the Line Select screen displays instead, and you have to tap the line for which to listen to messages. Then, the Messages screen displays.) 2.
Page 154 User Guide for the Polycom VVX 1500 Phone 3 - 44 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 155: Using The Advanced Features Of Your Phone
Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 desktop phone. The topics include: • Using Instant Messaging on page • Using Buddy Lists on page •...
Page 156: Reading And Managing Instant Messages
User Guide for the Polycom VVX 1500 Phone Your phone may indicate instant messages by the following: • An icon, , on the status bar. The icon has a counter indicating the number of unviewed messages you have. • An icon, , next to the Line Key.
Page 157: Sending Instant Messages
Using the Advanced Features of Your Phone The Instant Messages screen displays. (If multiple lines are configured on your phone, the Line Select screen displays instead, and you have to select the line to retrieve messages from. Then, the Instant Messages screen displays.) 2.
Page 158 User Guide for the Polycom VVX 1500 Phone To send an instant message: Screen options may vary with your application. Instant messaging may be Note accessible with a single key press. Contact your system administrator about this option. 1. Do one of the following: —...
Page 159 Using the Advanced Features of Your Phone 2. Tap the New soft key, enter the phone number, URL, or IP address to send the message to, and then tap the Ok soft key. The phone number, URL, or IP address you entered displays on the screen.
Page 160: Using Buddy Lists
User Guide for the Polycom VVX 1500 Phone Using Buddy Lists Monitoring the status (presence) of contacts is an optional feature that your system Note administrator enables. Your system may not support it. For more information, contact your system administrator.
Page 161 Using the Advanced Features of Your Phone The My Status screen displays. 2. Tap the status you want, and then tap the Select soft key. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.
Page 162: Managing Buddies
User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status), the presence status does not display on the screen.
Page 163 Using the Advanced Features of Your Phone Updating Your Buddy List Update your buddy list by updating the contacts in your local Contact Directory. To update your buddy list: 1. Tap > Features > Contact Directory. The Directory screen displays. 4 - 9 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 164 User Guide for the Polycom VVX 1500 Phone 2. Tap the contact you want to monitor or stop monitoring, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Watch Buddy field, and then tap the field’s highlighted grey box.
Page 165 Using the Advanced Features of Your Phone Blocking and Unblocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unblock a contact, the contact can add you to their buddy list and view your status.
Page 166 User Guide for the Polycom VVX 1500 Phone 2. Tap the contact you want to block or unblock. The Edit Contact screen displays. 3. Tap Block Buddy, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled.
Page 167: Monitoring Buddies
Using the Advanced Features of Your Phone Monitoring Buddies You can monitor the status of all the contacts in your buddy list from the idle screen (if your buddy has a Speed Dial Key), or from the Buddy Status list. Monitoring Buddies from the Idle Screen Your phone automatically assigns a buddy to a Speed Dial Key (if one is available).
Page 168: Integrating With Microsoft Live Communications Server 2005
User Guide for the Polycom VVX 1500 Phone Monitoring Buddies from the Buddy List If you can’t monitor all your buddies from the idle screen (because you have more buddies than available Speed Dial Keys), use the Buddy Status list.
Page 169 Using the Advanced Features of Your Phone Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger. Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list.
Page 170: Using The Busy Lamp Field
User Guide for the Polycom VVX 1500 Phone Using the Busy Lamp Field Busy Lamp Field (BLF) is an optional feature that your system administrator sets Note up. Your system may not support it. The BLF feature allows you to monitor a line on another phone so you can tell if the other line is idle or busy (has an active call).
Page 171: Recording Calls
When you record a video call, your phone will only record the audio component. For a list of supported USB devices to record phone audio, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650/670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
Page 172 User Guide for the Polycom VVX 1500 Phone The Record soft key controls recording and is available: • When there are one or more calls connected to your phone (you may need to tap the More soft key to see it) •...
Page 173 (along with information about the unsupported product): “Unsupported USB device attached.” Polycom recommends that you do not remove the USB device while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB device itself may be damaged by this action.
Page 174 (either one-party or all-party consent). You can find specific information about US state requirements at http://www.rcfp.org/taping/. Telephone call recording regulations in other countries vary widely. Polycom recommends checking with the local government’s telecommunications authority and government legal agencies.
Page 175 Using the Advanced Features of Your Phone 2. To start recording, tap the Start soft key. “*R*” displays on the status bar while the phone records. To access the top-level soft keys (for example, Hold, End Call, Transfer, and Conference), tap the Back soft key. To access the Stop and Pause soft keys again, tap the Record soft key.
Page 176 User Guide for the Polycom VVX 1500 Phone Pausing and Resuming Recording You can pause recording by tapping the Pause soft key. When you tap the Resume soft key, recording continues within the same .wav file. To pause a recording: Tap the Pause soft key.
Page 177: Playing Back Recorded Calls
Using the Advanced Features of Your Phone To resume a recording: Tap the Resume soft key. >> “*R*” displays on the status bar when you restart recording. Playing Back Recorded Calls Call Playback is an optional feature and may not be supported on your particular Note system.
Page 178 USB device, the message “Unsupported USB device attached” appears. Polycom recommends that you do not remove the USB device while playing back files. There is a small probability that the USB device itself may be damaged by this action.
Page 179 Using the Advanced Features of Your Phone Browsing Recorded Calls To browse the recorded files: 1. Do one of the following: — Tap > Browse Recordings. — Tap > Features > Removable Storage Media > Browse Recordings. The Browse Recordings screen displays. 2.
Page 180 User Guide for the Polycom VVX 1500 Phone Playing Back Recorded Calls To play back a recorded call: 1. Do one of the following: — Tap > Browse Recordings. — Tap > Features > Removable Storage Media > Browse Recordings.
Page 181 Using the Advanced Features of Your Phone 2. Tap the file you want to play back, and then tap the Open soft key. The filename you selected displays. The length of the file (in hours, minutes, and seconds) and the size of the file also display. 3.
Page 182 User Guide for the Polycom VVX 1500 Phone While the recording plays, you can do the following: — To pause the playback, tap the Pause soft key. “Paused” displays below the position indicator. To resume the playback, tap the Resume soft key.
Page 183 Using the Advanced Features of Your Phone To answer a call using the handset: Do one of the following: >> — If you were listening to the file with the speakerphone or a headset, lift the handset. — If you were listening to the file through the handset, hang up the handset, and then pick it up again.
Page 184: Using The Launch Pad
Flash Drive on page 2-14.) • My Info Portal (hosted by Polycom)—to give you access to a variety of information feeds (for example, sports, news, weather, stock, and traffic). My Info Portal demonstrates the use of web services with your phone using Polycom XML APIs.
Page 185 Using the Advanced Features of Your Phone The following figure shows the Launch Pad’s main window. 2. Do one of the following: — To launch Picture Frame, tap the Picture Frame icon. For information on how to use Picture Frame, see Displaying the Pictures that are Stored on Your USB Flash Drive on page 2-14.
Page 186: Enabling My Info Portal
User Guide for the Polycom VVX 1500 Phone Enabling My Info Portal Before you can access the applications under My Info Portal, you have to sign up for a My Info Portal account. Information you provide when you set up an account is securely transmitted using Note the HTTPS security protocol.
Page 187: Restarting Your Phone
Using the Advanced Features of Your Phone If you tap Main Menu, you can now access the My Info Portal applications, and then view the information you want. If your system administrator has set up My Info Portal to display on your idle screen, you will see information feeds from the idle screen.
Page 188 User Guide for the Polycom VVX 1500 Phone 4 - 34 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 189: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
Page 190: Power And Startup
User Guide for the Polycom VVX 1500 Phone Power and Startup Symptom Problem Corrective Action There are power issues. The phone has no power. Do one of the following steps: • Verify that no lights appear on the phone when it is powered up.
Page 191: Controls
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dialpad does not work. The dialpad on the phone does Do one of the following steps: not respond. • Check for a response from other feature keys or from the dialpad. •...
Page 192: Access To Screens And Systems
User Guide for the Polycom VVX 1500 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The phone is not in an active Do one of the following steps: press a feature key.
Page 193: Calling
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following steps: the phone. • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
Page 194: Displays
User Guide for the Polycom VVX 1500 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Do one of the following: the phone. The display is incorrect. • Check that the display is illuminated.
Page 195: Testing Phone Hardware
Troubleshooting Your Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display.
Page 196 User Guide for the Polycom VVX 1500 Phone 5 - 8 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
Page 197: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
Page 198 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Page 199 CE and VCCI Mark This Polycom VVX 1500 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Page 200 Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit.
Page 201: Index
Index Numerics camera adjusting 1–13 3.5mm connector, location of 1–10 barrel, adjusting 1–13 settings, updating 2–32 characters, entering 1–28, 1–30 answering calls 3–12 cleaning the touch screen 1–31 App key, about 1–17 clock order, changing 2–6 arrow keys, about 1–16 computer, connecting to phone 1–11 attended transfer 3–25 Conf key, about 1–17...
Page 202 User Guide for the Polycom VVX 1500 Phone Corporate Directory headset about 2–44 answering calls with 3–14 calling from 2–60 connecting to phone 1–8 and Retain Search feature 2–55 and electronic hookswitch 2–8 saving contacts to local directory 2–53 memory mode, enabling 2–7 searching for contacts in 2–55...
Page 203 Index multiple Line Keys per line, about 2–67 PoE, using 1–6 Mute key, about 1–17 power adapter, connecting to phone 1–7 muting conference call participants 3–23 Power over Ethernet, using 1–6 muting the microphone 2–40 power saving feature, using 2–34 My Info Portal, about 4–30 power source, connecting to phone 1–5 My Info Portal, enabling 4–32...
Page 204 User Guide for the Polycom VVX 1500 Phone speed dial keys, and buddies 4–13 video keys, assigning 3–38 adjusting proportions of 2–28 keys, updating 3–40 automatically enabling near site 2–25 status indicators 4–13 call settings, updating 2–25 using 3–10 disabling and stopping near site 2–23 stand, adjusting 1–3...
Page 205 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
Page 206 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
Page 207 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
Page 208 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

Polycom VVX 1500 User Manual

About this Guide

1 Getting Started with Your Phone

Setting up Your Phone

Registering the Phone

Features of Your Phone

Before You Use Your Desktop Phone

Cleaning the Touch Screen

2 Customizing Your Phone

3 Using the Basic Features of Your Phone

4 Using the Advanced Features of Your Phone

5 Troubleshooting Your Phone

Safety Notices

Index

Quick Links

User Guide

Need help?

Questions and answers

Related Manuals for Polycom VVX 1500

Summary of Contents for Polycom VVX 1500

Table of Contents