Polycom 1725-16828-001 Deployment Manual
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Polycom 1725-16828-001 Deployment Manual

Polycom 1725-16828-001 Deployment Manual

Business media phone for cisco unified communications manager (sip)
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Deployment Guide for the
Polycom® VVX™ C Business
Media Phone for Cisco® Unified
Communications Manager (SIP)
SIP 3.2.2
July 2010
1725-16828-001 Rev. B1
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  • Page 1 Deployment Guide for the Polycom® VVX™ C Business Media Phone for Cisco® Unified Communications Manager (SIP) SIP 3.2.2 July 2010 1725-16828-001 Rev. B1...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    Phone in a Cisco environment, you will be able to conduct both voice and video calls. In this guide, you will find everything you need to set up the Polycom VVX 1500 C phone in an environment running Cisco Unified Communications Manager version 6 and 7.
  • Page 4 Deployment Guide for the Polycom VVX 1500 C...

  • Page 5: Table Of Contents

    Changing Cisco Unified Communications Manager ....2–1 3 Setting Up the Polycom VVX 1500 C Phone ... . 3–1 Changing the Network Configuration .
  • Page 6 Polycom VVX 1500 C Display ........

  • Page 7: Overview

    The topics in this guide include: • • To upgrade a Polycom VVX 1500 C phones running SIP 3.1.2RevB or earlier to SIP Warning 3.2.2, you must perform additional steps before rebooting the phone to download the software. Refer to...

  • Page 8: Supported Phone Features

    Deployment Guide for the Polycom VVX 1500 C Polycom strongly recommends that you connect the Polycom VVX 1500 C to the LAN using the included network cable. A LAN connection enables access to a provisioning server as well as a time server.

  • Page 9: Unsupported Phone Features

    Unsupported Phone Features The following features are not supported on the Polycom VVX 1500 C (due to proprietary Cisco extensions): • • • • • • • • • • • Unsupported Cisco Features The following Cisco features are not supported on the Polycom VVX 1500 C: •...
  • Page 10 Deployment Guide for the Polycom VVX 1500 C 1 - 4...

  • Page 11: Configuring Cisco Unified Communications Manager

    Each Polycom VVX 1500 C phone requires six Device License Units. The Polycom VVX 1500 C phone should be added to a device pool in which the Media Resource Group List does not contain MTP resources. Due to the nature of out-of-band DTMF signalling, Cisco Unified Communications Manager will sometimes insert Media Termination Point Resources (MTP) in a call.
  • Page 12 Deployment Guide for the Polycom VVX 1500 C To add the Polycom VVX 1500 C to Cisco Unified Communications Manager: 1. Open a Cisco Unified Communications Manager web administration Part I: Phone Security Settings 2. Select System > Security Profile > Phone Security Profile >.
  • Page 13 Configuring Cisco Unified Communications Manager 4. Select Third-party SIP Device (Advanced) and click Next. 5. In the Name text box, enter a profile name appropriate for the system. 6. Select the Enabled Digest Authentication check box. 7. Click the Save button. In the status bar near the top of the page, “Update Successful”...
  • Page 14 Deployment Guide for the Polycom VVX 1500 C Part II: Adding a Phone User 8. Select User Management > End User > +Add New. 9. In the User ID text box, enter a user ID according to system and account 10.
  • Page 15 11. In the Digest Credentials text box, enter the digital credentials for the phone. This is the same password that will be used in the phone’s configuration file or to access the web interface. Refer to Provisioning Server on page page 3-14.
  • Page 16 Deployment Guide for the Polycom VVX 1500 C 15. Select Third-party SIP Device (Advanced), then click Next. 16. In the MAC Address text box, enter the MAC Address of the phone. 17. (Optional) In the Description text box, enter a description.
  • Page 17 24. Click the Save button. In the status bar near the top of the page, “Update Successful” appears. 25. Reset the Polycom VVX 1500 C in Cisco Unified Communications Manager. 26. In the Association Information area on the left side of the window, click on the Line [1] —...
  • Page 18 Deployment Guide for the Polycom VVX 1500 C 27. In the Directory Number text box, enter an appropriate phone extension. 28. From the Route Partition list, select an appropriate route partition. 29. In the Alerting Name text box, enter an appropriate alerting name.
  • Page 19 33. In the Display (Internal Caller ID) text box, enter an appropriate caller 34. In the ASCII Display (Internal Caller ID) text box, enter an appropriate caller ID. 35. In the Maximum Number of Calls text box, enter an appropriate value for your system.
  • Page 20 Deployment Guide for the Polycom VVX 1500 C 2 - 10...

  • Page 21: Setting Up The Polycom Vvx 1500 C Phone

    Setting Up the Polycom VVX 1500 C Phone The Polycom VVX 1500 C phone is designed to be used like a regular phone on a public switched telephone network (PSTN). It is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience.

  • Page 22: Changing The Network Configuration

    Deployment Guide for the Polycom VVX 1500 C • • For installation and maintenance of the Polycom VVX 1500 C phone, the use of a provisioning server is strongly recommended. This allows for flexibility in installing, upgrading, maintaining, and configuring the phone. Configuration, log, and directory files are normally located on this server.
  • Page 23 Scroll down to Boot Server, then press the Edit soft key. Using the right arrow key, select Static, then press the OK soft key. Scroll down to BootSrv Type, then press the Edit soft key. Setting Up the Polycom VVX 1500 C Phone 3 - 3...

  • Page 24: Setting Up The Provisioning Server

    Ethernet Menu, which is at the bottom of the menu list. These may be set to one of 0 = Auto (default), 1 = 10HD, 2 = 10FD, 3 = 100HD, 4 = 100FD, or 5 = 1000FD. The PC port can also be disabled (-1). Polycom recommends that you do not change these values.
  • Page 25 In the FTP server software on a computer, create a unique user with names and passwords. For example, username user with password password. Refer to your server documentation to set up the server. Setting Up the Polycom VVX 1500 C Phone 3 - 5...

  • Page 26: Configuring Your System

    Deployment Guide for the Polycom VVX 1500 C Configuring Your System After you set up your Polycom VVX 1500 C phones on the network, you can allow users to place and answer calls using the default configuration, however, you may require some basic changes to optimize your system for best results.

  • Page 27: Call Transfer

    For detailed information on configuration file settings, refer to <feature/> Recording and Playback of Audio Calls The Polycom VVX 1500 C phone has a functioning USB port that can be configured to allow recording of audio calls on supported USB devices. Note Notify your users that they may be required by federal, state, and/or local laws to notify some or all called parties when they are recording.

  • Page 28: Corporate Directory

    Deployment Guide for the Polycom VVX 1500 C Corporate Directory The Polycom VVX 1500 C phones can be configured to interface with a corporate directory server that supports the Lightweight Directory Access Protocol (LDAP) version 3. Both corporate directories that support server-side sorting and those that do not are supported.

  • Page 29: Voice Mail Integration

    DNS cache configuration would list two subscriber IP addresses, then an SRST reference (if one is present). This causes the Polycom VVX 1500 C phone to attempt registration to a single subscriber based on the order of the IP Addresses listed in the DNS cache.

  • Page 30: Deploying Phones From The Provisioning Server

    You will need to create two configuration files for each phone—phone1[MACAddress].cfg and [MACAddress].cfg—and one configuration file for all phones in your installation—sip[XXXX].cfg. For more information on why to create another configuration file, refer to the “Configuration File Management on Polycom VVX 1500 C Phones” white paper at http://www.polycom.com/global/documents/support/technical/products /voice/white_paper_configuration_file_management_on_soundpoint_ip_ph ones.pdf...
  • Page 31 Creating an Application Configuration File To create an application configuration file: 1. Create an application configuration file by using the sip.cfg file from the distribution as templates. For example, create sip_Executives.cfg Setting Up the Polycom VVX 1500 C Phone 3 - 11...
  • Page 32 Deployment Guide for the Polycom VVX 1500 C 2. Add contents to the application configuration file. Creating a Master Configuration File To create a master configuration file: 1. Create a master configuration file by using the 000000000000.cfg file from 3 - 12 For example: the distribution as templates.
  • Page 33 The phone will reboot. The following messages will appear on the screen: — Waiting for network to initialize — Downloading new application — Checking new application — Saving new application — Checking new application Setting Up the Polycom VVX 1500 C Phone 3 - 13...

  • Page 34: Upgrading The Phone's Software

    You can now instruct your users to start making calls. Upgrading the Phone’s Software If you need to upgrade any Polycom VVX 1500 C phones running SIP 3.1.2RevB or Warning earlier to SIP 3.2.2, you must perform additional steps before rebooting the phone to download the software.

  • Page 35: Downloading New Software To The Phone

    SIP application; you will not need to change the master configuration files unless you change the names of the per-phone or application configuration files. Setting Up the Polycom VVX 1500 C Phone Setting Up the Deploying Phones From...
  • Page 36 Deployment Guide for the Polycom VVX 1500 C 3 - 16...

  • Page 37: Troubleshooting The Polycom Vvx 1500 C Phone

    1500 C Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 C phone in a Cisco Unified Communications Manager environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

  • Page 38: Calling

    Deployment Guide for the Polycom VVX 1500 C Calling Symptom The line icon shows an unregistered line icon. Pressing the Conferencing soft key or the CONF key does set up a conference in all circumstances. Polycom VVX 1500 C Display Symptom The time and date are flashing.

  • Page 39: A Configuration Files

    Configuration Files This appendix provides detailed descriptions of certain configuration files used by the SIP application running the Polycom VVX 1500 C phone. This appendix contains information on: • • • The application configuration files dictate the behavior of the phone once it is running the executable specified in the master configuration file.

  • Page 40: Master Configuration File

    Deployment Guide for the Polycom VVX 1500 C Note You can also make changes to the configuration files through the web interface to the phone. Using your chosen browser, enter the phone’s IP address as the browser address. For more information, refer to...

  • Page 41: Application Configuration File

    The important parameters for the Polycom VVX 1500 C phone include: • •...

  • Page 42: Feature

    This section covers the parameters in the per-phone example configuration file phone1.cfg. This file would normally be used as a template for the per-phone configuration files. The important parameters for the Polycom VVX 1500 C phone include: • A - 4 Registration <reg/>—To define the line appearances and, possibly,...

  • Page 43: Registration

    • • Registration <reg/> The Polycom VVX 1500 C phone supports six registrations. To set up registered lines, edit the reg parameter to reflect the changes you made when you configured Cisco Unified Communications Manager. For example: Fields are defined as follows: Note •...

  • Page 44: Messaging

    Deployment Guide for the Polycom VVX 1500 C To add a shared line—a line shared with other phones—edit the reg parameter. For example: Messaging <msg/> Message-waiting indication is supported on a per-registration basis. Edit the msg parameter to set the single-button voice mail feature. For example: msg.mwi.1.callBackMode must be set to contact for proper operation with Cisco...

  • Page 45: B Miscellaneous Administrative Tasks

    You must make changes for these features through the configuration files. Refer to Note The factory default for the web interface is Polycom and 456 respectively (the username is case sensitive). The factory default phone username and password for the phone is PlcmSpIp.
  • Page 46 Deployment Guide for the Polycom VVX 1500 C B - 2 Enter your phone’s IP address as the browser address. A web page similar to the one shown below appears. To make changes to the phone’s dial paln, select SIP from the menu tab.
  • Page 47 Select Local Settings. A web page similar to the one shown below appears. Make the desired configuration changes. For example, under Digitmap, set to a digit map appropriate to your dial plan. For example, under Digitmap Timeout, set to an appropriate value.
  • Page 48 Deployment Guide for the Polycom VVX 1500 C B - 4 After the reboot is complete, select General from the menu tab. A web page similar to the one shown below appears. If you make any changes, scroll down to the bottom of the section.
  • Page 49 Make the desired configuration changes. For example, under Line 1, fill in the following fields under Identification: Address—Set to the assigned extension within CUCM. Auth User ID—Set to the user ID created in step 9 of Unified Communications Manager Auth Password—Set to the digest credential created in step 11 of Changing Cisco Unified Communications Manager Label—Set to what will appear on the phone for the selected line appearance.
  • Page 50 Deployment Guide for the Polycom VVX 1500 C B - 6...

  • Page 51: Index

    3–2 per-phone configuration file A–4 creating 3–10 phone software latest 3–14 upgrading 3–14 Polycom VVX 1500 CVT setting up 3–1 provisioning server 3–9 setting up 3–4 rebooting phones 3–13 recording and playback of audio calls 3–7 registration <reg/> A–5 server redundancy 3–8...
  • Page 52 Deployment Guide for the Polycom VVX 1500 C upgrading phone software 3–14 USB device 3–7 user preferences A–6 voice mail integration 3–9 web interface, modifying phone’s configuration B–1 Index – 2...

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