Ford FUSION HYBRID 2017 Owner's Manual page 461

Issue
You may be using the
wrong voice commands.
You may not be saying
SYNC 3 does the name exactly as it
not understand appears on your device.
the name of a
song or artist.
The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.
You may not be saying
SYNC 3 does
the name exactly as it
not understand
appears on your phone-
or is calling the
book.
wrong contact
when I want to
The contact name may
make a call.
contain special charac-
ters.
The SYNC 3
voice control
system is having You may not be saying
trouble recog- the name exactly as it
nizing foreign appears on your phone-
names stored book.
on my cell
phone.
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201602, Second Printing
SYNC
Voice command issues
Possible cause
458
3
Possible solution
Review the media voice commands at the
beginning of the media section.
Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,
and playlists names do not have any special
characters like * , - or +.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
Make sure that your contact names do not
have any special characters like * , - or +.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.