Ford FUSION HYBRID 2017 Owner's Manual page 363

Issue
SYNC does not recognize
music that is on my device.
Issue
SYNC does not understand
what I am saying.
SYNC does not understand
the name of a song or artist.
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201602, Second Printing
SYNC
USB and media issues
Possible cause(s)
The device is not connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
Voice command issues
Possible cause(s)
You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.
You may be using the wrong
voice commands.
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Possible solution(s)
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
Possible solution(s)
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.