Ford FUSION HYBRID 2017 Owner's Manual page 458

Issue
AppLink Mobile Applica-
tions: When I select
"Connect Mobile Apps,"
SYNC 3 does not find any
applications.
My phone is connected, but
I still cannot find any apps.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201602, Second Printing
SYNC
AppLink issues
Possible cause(s)
You did not connect an
Applink Compatible phone
to SYNC 3.
AppLink-enabled apps are
not installed and running on
your mobile device.
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
455
3
Possible solution(s)
Make sure you have a
compatible smartphone; an
Android with OS 2.3 or
higher or an iPhone 3GS or
newer with iOS 5.0 or higher.
Additionally, make sure you
pair and connect your phone
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',